I too was wary with the ocassional extremely negative view of this place from other reviewers. I think the average review of "4" is correct. Our room was clean. The walls are thin so if you got somebody obnoxiously loud next to you, that could be a problem We found the food fantastic. There are lines to get alcohol by... More

We stayed in Grand Oasis Ocean Front from 24th to 27th Dec. I enjoyed staying there but everybody has own opinion.Guest service its very nice but we got the room at 3oclock but were given black band and have every access to VIP lounge and restaurent. My phone in the room was not working I complaint and it was fixed... More

Our family of five experienced the worst service and hotel conditions of any of our many vacations to Mexico. We are low maintenance travellers but the over-crowded facilities, insufficient staff, food, beach chairs, battered and tiny rooms were a huge disappointment. We paid to upgrade to ocean front and black wristbands but did not realize we would share all facilities... More

Hotel Check in.. Check in was a little slow and she could have spoken English a little better.Check out was fast and the staff here seem to speak English the best of all the front desk staff. Ask for the black wrist bands gets you into every restaurant and premium brands of booze. Room. Was clean,A.C worked great. Bed was... More

I read alot of reviews before I left and I was alittle nervous about not spending more money and staying somewhere else. My daughters and I spent 7 days here and enjoyed every minute! Let me also say that I was a travel agent for over 10 years, and I have traveled extensively,( Aruba. Jamaica, Hawaii, Puerto Vallarta, Barbados, Bahamas,... More

Unfortunately my family and I spent 8 days at the "Not So Grand Oasis" The Front Desk staff definitely needs training in Customer Service. They were rude, curt, and appeared not to care anything about their guests. When we arrived our rooms were not ready. We had to wait approx. 4.5 hours to get our rooms. When we finally did... More

Stayed over the Christmas holiday at this "resort". Beautiful grounds and pools...... It goes downhill from there...if you like the smell of raw sewage, substandard rooms with sour smelling linens, poor service and long food lines.... And a "joke" gourmet restaurant named Carayes.... Stay here if you are stupid......I wouldn't stay here again if it was free. More

After spending a week in the grand oasis...we had a fantastic time. The wait staff, bartenders and maids were absolutely fantastic. The food was fantastic and service was great. On the other hand the front desk staff were absolutely terrible. No help whats so ever. Arrived and our rooms were not ready and had to wait 2 hrs. Rooms were... More

Booked this hotel for the 2nd part of our winter vacation in the Cancun/Riviera Maya area. From the beginning it was a nightmare. The staff was not prepare for a fully booked hotel. The room was not ready, then they try to put us on another book with a different view, then after we complained they found us a ocean... More