This review combines my interaction with the hotel as well as my client and her group who just returned from their visit on June 10th, 2013. From me: It took more than one phone call on separate dates to ask various questions because I would get transferred and the call would get disconnected or ring until I had not choice... More

Soo the Location of the Hotel was Great, but the customer service and hospitality was severely lacking! We went on a Girls extended weekend there was 20 of us our rooms were not all ready at 3pm, only Half of us had double beds, we were scattered across three buildings, Two of the reservations did not get in their rooms... More

This hotel was part of an all inclusive package. Hotel is older needs a lot of updating, grounds etc are clean but needs to have an overall update. So do rooms. The staff was super friendly, cannot say enough, I traveled with 3 kids, they were super accommodating etc. Beach and pool are fantastic, the balcony missed some chairs and... More

Book an ocean view in the old tower and save yourself some money and stress. The only difference is that the TV is on the wall and there is an i-pod dock in the new tower and. We got an ocean view for US$20 extra per night. Always haggle for a better price because they will rip you off if... More

What I loved about Krystal was the friendly staff who was in touch with us even before going there, welcoming us. When asked about our room, and telling them it was our honeymoon, we were upgraded to a huge room with two balconys to the pool area and the beach. We also got champagne and cake. Lovely gesture! The room... More

This is a great budget hotel for 1) people who need a place to shower and sleep with a beach that is a great jumping off point to see some Mayan ruins or 2) spring breakers. This hotel is located near the famed MTV Spring Break club, Coco Bongo and other such nightlife; perfect if you want to be able... More

I realize no one controls the weather, the hotel leaks like a siv and it was raining in the elevators! Moldy calk in sink, moldy bed skirt, Luke warm food at best. Good location though. No activities at all and the pools close at 7....need i say more?

I ended up coming to this resort since the one I originally booked withy package was terrible!!! This hotel is in a GREAT location. If you have come to party the clubs are on your doorstep at this hotel. Rooms are very nice clean and upto date. Depending on your room location your can hear the thumping music from the... More

Stayed at the Krystal 4-27-13 thru 5-4-13.Lets start by saying that the pick up from the airport was very good the driver was right on time,we arrived and when you walk into this resort you can smell the smell of cleaniness it was spotless.Check in with Gabriela was easy and she was very nice and helpful and she gave us... More