I had a great time here, rooms were modern, food was delicious, and close to party scene. And Denise party coordinator was the best!! She made my birthday very special and was literally amazing at her job. She made sure we all had a great time!! More

this is my 3rd time in krystal...you cannot beat the location for this hotel..its few step from the action, all the night clubs and lounges..i stayed in krystal club..the rooms there were ocean front and modern..i got the all inclusive so even the room service was included...the food was awesome !!! i cannot stop talking about how friendly and nice... More

Went with friends to thier time share at this place. Promised a ocean view, got a parking lot view. When we asked were told to come to a sales pitch with a free breafast, got ocean view two days later in hotel rooms, not time share rooms. We bought food to prepare in the time share kitchen and of course... More

We just returned from our short 5 day vacation at the Krystal and I can only praise them! I was beyond happy with them from the moment they let us check in EARLY..(really early 9am) to the moment we checked out! The rooms in the newer tower are beyond BEAUTIFUL - very modern, comfy bed with a balcony and view... More

We normally don't write reviews and we are very easy going a laid back. We are currently sitting by the pool writing this. There is construction daily with drilling all day. Service is horrible. Mostly unfriendly people in all the resorts we've stayed in. WE Are not part of any time share package. We paid full price for all inclusive... More

I want to start off with saying if You plan a trip in Cancun stay in any hotel But the KRYSTAL and go to any Club but BULLDOGS, Also Stay at the very end of the hotel zone its a very long peninsula and all the stores and resturants are concentrated at the far end, the taxi ride from the... More

Harrast by the airport people, offert low ticket to turist places and only 90mnts presentation is all scam. They asked to show your credict card before to sign a contract. Then you have all kind of broken deals. They did to us to holder citizen on the 64,74 years old. After signde paper we found the no children after 12... More

The hotel is currently under construction and they are working fast to complete the work. All of the hotel staff were extremely polite, friendly and provided excellent service. Balam and the rest of the staff working in the restaurant were so attentive and made us feel special by remembering our names. We had a fantastic massage on the beach front... More

Rude staff, run-down building, and not customer focused. There are much better places to stay in Cancun...like Me Cancun by Melia. Please trust me...spend your hard earned money somewhere else. More