We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 170 Cancun hotels »

Krystal Cancun

3.5 of 5
Paseo Kukulcan,, Cancun 77500, Mexico
Slideshow
Amenities
Ranked #71 of 170 hotels in Cancun
3.5 of 5 stars 744 Reviews
Show the lowest price for this hotel*
CHECK RATES!
*from our partners
Write a Review

744 reviews from our community

What travellers say about this hotel
  • New tower(18)
  • Very nice(13)
  • Time share(11)
  • Pool area(11)
  • Room service(10)
  • Hotel staff(7)
  • Ocean views(6)
  • Vacation Club(4)
  • El Mortero(4)
Traveller rating
    173
    222
    124
    105
    120
Only show reviews for Family (114) | Couples (250) | Business (32)
Date Rating
JBMSassy
Pittsburgh, Pennsylvania
Reviewer
4 reviews
4 helpful votes
2 of 5 stars Reviewed 5 December 2011
4
people found this review helpful

Rude staff, run-down building, and not customer focused. There are much better places to stay in Cancun...like Me Cancun by Melia. Please trust me...spend your hard earned money somewhere else. More

Was this review helpful? Yes
KrystalCUN-Maitre, Guest Relations Manager at Krystal Cancun, responded to this review
9 December 2011

I really want to apologize for any inconvenience that ocurred during your stay. We are on our last lapse of the refurbishment. The hotel is looking awesome! We respect our guests points of view and we know there are different types of hotels for different kind of customers, vacations and rates. We would welcome an opportunity to discuss these issues... More

Kellyloves2travel99
1 review
2 helpful votes
4 of 5 stars Reviewed 2 December 2011
2
people found this review helpful

Krystal Cancun, was a perfect vacation for us. We wanted a place to relax and enjoy the beach, and we sure got it. The beach is one of the best along the way, with great waves and a beautiful blue color to it. This was my first time to Mexico, so I can't compare it with any other locations. BUT... More

Was this review helpful? Yes

Travellers are raving about these Cancun hotels

Fiesta Americana Condesa Cancun All Inclusive
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d152680?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
No photo provided
4 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d154897?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Live Aqua Cancun All Inclusive
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d506374?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Riu Caribe
4 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d185322?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Marriott CasaMagna Cancun Resort
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d219145?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Reut T
Playa del Carmen, Mexico
1 review
4 of 5 stars Reviewed 1 December 2011

The private beach and the pool plus the service were great. We have been in room 1630 in the new structure, the room was full of ants. Other then that was great and we hope to come back at december 12 to a better room. Thanks, reut More

Was this review helpful? Yes
KrystalCUN-Maitre, Guest Relations Manager at Krystal Cancun, responded to this review
9 December 2011

On behalf of the Management team at The Krystal Cancun, we would like to thank you for completing your review on Tripadvisor. I remember talked to you during your check out. I really apologize for any inconvenience. We have programs to fumigate the hotel pretty often just like the government and healthy institutes point us how to do it. The... More

cancunman111
Saint Cloud, Minnesota
Senior Reviewer
6 reviews
9 helpful votes
4 of 5 stars Reviewed 28 November 2011
3
people found this review helpful

If you want to be apart of the Cancun nightlife this hotel has one of the best locations you can get. More

Was this review helpful? Yes
barrycostain
London, Canada
Reviewer
3 reviews
6 helpful votes
1 of 5 stars Reviewed 23 November 2011
7
people found this review helpful

We booked a vacation through Fun&Sun Vacations and it was a nightmare. We were originally going to the Omni ,they Emailed 2 weeks later and said it was full, (after they took our money ) they then told us that we got another place in Mayan riviera at Sandos we said ok and told friends to book close by (... More

Was this review helpful? Yes
KrystalCUN-Maitre, Guest Relations Manager at Krystal Cancun, responded to this review
9 December 2011

Hello, Just to let you know i will check about this travel agency with our sales department. However you did not give us any information regarding your stay at Krysal Cancun. Warm regards, Paris Aguilar Ugarte. More

tcook0679
Grand Junction, Colorado
2 reviews
2 helpful votes
4 of 5 stars Reviewed 23 November 2011
2
people found this review helpful

My boyfriend and I went to Cancun a few weeks ago. The shuttle from the Krystal was there waiting for us when we got off the plane. Our room was very nice - bed was a bit stiff but sleepable! We were the very last room on our floor, right next to another hotel that has a club - VERY... More

Was this review helpful? Yes
KrystalCUN-Maitre, Guest Relations Manager at Krystal Cancun, responded to this review
9 December 2011

Thank you so much for staying at Krystal Cancun during your recent visit to Cancun. We are so grateful for your feedback, and we thank you for taking the time to review your experience on TripAdvisor. I was glad to see most of your visit went as planned, however you mentioned some issues that the managers involved have to know.... More

Dilligaf2
Virginia Beach, Virginia
Reviewer
3 reviews
11 helpful votes
3 of 5 stars Reviewed 18 November 2011
10
people found this review helpful

Krystal Cancun is located in the perfect location in the Hotel Zone. The hotel is under construction for much-needed repairs right now. They are placing wonderful marble tiling in the foyer and hallways on the main floor and are adding balconies to all of the ocean-front rooms in the main tower. The beach has been totally "man-made" by these hard-working... More

Was this review helpful? Yes
KrystalCUN-Maitre, Guest Relations Manager at Krystal Cancun, responded to this review
9 December 2011

Thank you so much for taking the time to detail your recent experience at The Krystal Cancun. We would also like to thank you for your comments. Those ones help us out to improve our services. It´s true, at the moment we are in our last days of refurbishment, we have very good changes in the rooms and different areas... More

ashley s
Los Angeles, California
2 reviews
4 helpful votes
5 of 5 stars Reviewed 17 November 2011
4
people found this review helpful

Krystal hotel is awesome in soo many ways! The rooms are super clean, the beds are extremely comfortable, I swear you can't get out of them. The staff is also awesome, very welcoming and kind people. Krystal hotel is also the ultimate location, right on the strip of the hotel zone. By staying here you will not only save money... More

Was this review helpful? Yes
KrystalCUN-Maitre, Guest Relations Manager at Krystal Cancun, responded to this review
9 December 2011

Thank you for choosing Krystal Cancun. It was a pleasure having you with us during your recent visit to Cancun. Our goal is to provide you with exceptional service and to ensure that each and every one of your stays with us is a most pleasant and memorable one. We hope to welcome you back to Krystal in the not... More

Jeremias1982
Hamilton, Bermuda
1 review
4 of 5 stars Reviewed 16 November 2011

Krystal, exceeded my expectations and is in a prime location to relax, party and enjoy MEXICO!The room 3311 was clean, safe and comfortable, but please note: it is next to a club, so the boom boom boom can be heard during the nights your trying to recuperate. Excellent full body massage at the SPA. Key personnel that made our stay... More

Was this review helpful? Yes
KrystalCUN-Maitre, Guest Relations Manager at Krystal Cancun, responded to this review
4 December 2011

Thank you so much for staying at Krystal Cancun during your recent visit to Cancun. We are so grateful for your feedback, and we thank you for taking the time to review your experience on TripAdvisor. I was glad to see most of your visit went as planned, we will tell to our staff your kind comments. However you had... More

mike k
Detroit, Michigan
1 review
3 helpful votes
1 of 5 stars Reviewed 15 November 2011
4
people found this review helpful

Before I finished entering in my reservation the phone rang. I booked 6 days 5 nights. They sad they could only give me 4 days at the special price. The extra day was $190. Then they wanted to know my martal satus and income. That's none of their buisness. It's just a sales scam. If you tell thm to stick... More

Was this review helpful? Yes

Travellers who viewed Krystal Cancun also viewed

Flamingo Cancun Resort
3 of 5 stars 961 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d154894?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Fiesta Americana Grand Coral Beach Cancun Resort & Spa
4.5 of 5 stars 1,029 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d152681?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Gran Melia Cancun
4 of 5 stars 1,605 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d282106?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 170 hotels in Cancun, ranked by popularity »

Been to Krystal Cancun? Share your experiences!

Write a Review Add Photos Add Videos

Krystal Cancun Also Known As

  • Nh Krystal Cancun
  • Nh Hotels Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal
  • Krystal Hotel Cancun
  • Nh Krystal Hotel Cancun
Address: Paseo Kukulcan,, Cancun 77500, Mexico

Is Krystal Cancun your business?

  • Manage your listing
Krystal Cancun
Show the lowest price for this hotel* (from our partners)
CHECK RATES!