Rude staff, run-down building, and not customer focused. There are much better places to stay in Cancun...like Me Cancun by Melia. Please trust me...spend your hard earned money somewhere else.
More
I really want to apologize for any inconvenience that ocurred during your stay. We are on our last lapse of the refurbishment. The hotel is looking awesome!
We respect our guests points of view and we know there are different types of hotels for different kind of customers, vacations and rates.
We would welcome an opportunity to discuss these issues...
More
Krystal Cancun, was a perfect vacation for us. We wanted a place to relax and enjoy the beach, and we sure got it. The beach is one of the best along the way, with great waves and a beautiful blue color to it. This was my first time to Mexico, so I can't compare it with any other locations. BUT...
More
The private beach and the pool plus the service were great.
We have been in room 1630 in the new structure, the room was full of ants.
Other then that was great and we hope to come back at december 12 to a better room.
Thanks, reut
More
On behalf of the Management team at The Krystal Cancun, we would like to thank you for completing your review on Tripadvisor.
I remember talked to you during your check out. I really apologize for any inconvenience. We have programs to fumigate the hotel pretty often just like the government and healthy institutes point us how to do it. The...
More
If you want to be apart of the Cancun nightlife this hotel has one of the best locations you can get.
More
We booked a vacation through Fun&Sun Vacations and it was a nightmare. We were originally going to the Omni ,they Emailed 2 weeks later and said it was full, (after they took our money ) they then told us that we got another place in Mayan riviera at Sandos we said ok and told friends to book close by (...
More
Hello,
Just to let you know i will check about this travel agency with our sales department. However you did not give us any information regarding your stay at Krysal Cancun.
Warm regards,
Paris Aguilar Ugarte.
More
My boyfriend and I went to Cancun a few weeks ago. The shuttle from the Krystal was there waiting for us when we got off the plane. Our room was very nice - bed was a bit stiff but sleepable! We were the very last room on our floor, right next to another hotel that has a club - VERY...
More
Thank you so much for staying at Krystal Cancun during your recent visit to Cancun.
We are so grateful for your feedback, and we thank you for taking the time to review your experience on TripAdvisor. I was glad to see most of your visit went as planned, however you mentioned some issues that the managers involved have to know....
More
Krystal Cancun is located in the perfect location in the Hotel Zone. The hotel is under construction for much-needed repairs right now. They are placing wonderful marble tiling in the foyer and hallways on the main floor and are adding balconies to all of the ocean-front rooms in the main tower. The beach has been totally "man-made" by these hard-working...
More
Thank you so much for taking the time to detail your recent experience at The Krystal Cancun.
We would also like to thank you for your comments. Those ones help us out to improve our services. It´s true, at the moment we are in our last days of refurbishment, we have very good changes in the rooms and different areas...
More
Krystal hotel is awesome in soo many ways! The rooms are super clean, the beds are extremely comfortable, I swear you can't get out of them. The staff is also awesome, very welcoming and kind people. Krystal hotel is also the ultimate location, right on the strip of the hotel zone. By staying here you will not only save money...
More
Thank you for choosing Krystal Cancun. It was a pleasure having you with us during your recent visit to Cancun.
Our goal is to provide you with exceptional service and to ensure that each and every one of your stays with us is a most pleasant and memorable one.
We hope to welcome you back to Krystal in the not...
More
Krystal, exceeded my expectations and is in a prime location to relax, party and enjoy MEXICO!The room 3311 was clean, safe and comfortable, but please note: it is next to a club, so the boom boom boom can be heard during the nights your trying to recuperate.
Excellent full body massage at the SPA. Key personnel that made our stay...
More
Thank you so much for staying at Krystal Cancun during your recent visit to Cancun.
We are so grateful for your feedback, and we thank you for taking the time to review your experience on TripAdvisor. I was glad to see most of your visit went as planned, we will tell to our staff your kind comments.
However you had...
More
Before I finished entering in my reservation the phone rang. I booked 6 days 5 nights. They sad they could only give me 4 days at the special price. The extra day was $190. Then they wanted to know my martal satus and income. That's none of their buisness. It's just a sales scam. If you tell thm to stick...
More
961 Reviews
1,029 Reviews
1,605 Reviews
