reception at front desk..average.....buffet average....a la carte rest...very good.....waiter service very good.....beach small but adequate...rooms clean and bar supplied adequately....lots of children (some noisy)...not a place if you want to rest....use bus service to get around (7.5 pesos ea.) more

I have been to Mexico nearly a dozen times in the last 14 years and have never been so disappointed in a hotel. We booked through BookIt and I thought we got a decent deal, but after arriving I feel quite the opposite. We arrived with the understanding that we had an Oceanview Junior Suite waiting for us- instead we... more

First of all, let me say this was a package deal, air and hotel combined. We live in Chicago and our flight was cancelled due to bad weather. We needed to delay check-in by one day and check-out by one day We called CheapTickets to confirm this and they told us they would call the hotel on our behalf and... more

Staff were very friendly, helpful and went above and beyond to make our stay perfect! Laying by the pool, waitresses would bring our drinks to our beds! Waiter service within the restaurants was brilliant so please tip! Rooms very spacious, clean and the mini bar was re-stocked every day. It had cans of corona and all types of fizz. They... more

I have been to Cancun twice before and we choose this time this hotel as it was the least expensive for an all inclusive. Overall, this place tries very hard to be family friendly, and lively, with a kids club, activities throughout the day, and an evening show at 9pm. However, there are some things which I was not satisfied... more

Visited the hotel in December. As per previous reviews there is a damp/foisty smell when your first enter your room. After a day or 2 is goes, probably due to the room being used. We had a pool view which was lovely. The roooms were a good size and bed linen/towels could be changed everyday if required (although the hotel... more

If I had to summarize our stay at the Barcelo Costa Cancun in one word it would be "royalty". I simply cannot describe in words the service, facility, location and best of all the staff without using the word "wow". I highly recommend eating one night at "Mexico Lindo" Restaurant, which you have to make a reservation for at guest... more

we were looking for a relaxing getaway just for the two of us and had searched and searched the internet and teletext probably simillar to you right now - we were offered this cancellation to barcelo costa and thought 'lets just do it'............................ well, what a holiday. the weather was amazing. white beach (some said it was too small but... more

on a whim, i booked this trip then regretted it, till i got there. I was a bit apprehensive going to mexico alone, should not have worried. This place is wonderful, beautiful, peaceful, lively, stunning and safe. The staff cannot do enough for you. Not my kind of holiday though,a beach one. Nothing to do with hotel or location. If... more