We stayed at this hotel for 6 nights with other 20 friends after round trip through Guatemala and Belize, so it seemed almost as a heaven in civilized world after several hours drive from Belize and after several days of wandering through beautiful, but sometimes incredibly poor places. But not everything is perfect in this heaven. You have to adjust... More

First, the good and great. (I am combining Great Parn and Golden, as we dealt with both.) It was great to have both resorts to visit. The entertainment and service staff are this resorts greatest amentities. They will bend over backwards to make you happy. The most amazing thing is their sense of humor, which somehow overrides the language barrier.... More

Our television was broken frok jump, no big deal, we did not come to Cancun to watch tv. However, upon checking out, the front desk staff informed us that we needed to pay for a move we supposedly rented On Demand. Not only had we complained mid week that the tv was broken and they came to fix it but... More

Check in was fast and relaxed, but not very informative, no information was given other than where the room was, we had a wander round for the first hour while we waited for our luggage to be delivered, which it wasn’t, so I had to go haul it myself, not a problem but as soon as I went to get... More

It was our second visit to this city, but the last one was 13 years ago, on our Honey Moon. Because the trip happened on the same month when we got married, we did not take our daughter with us to make this our second honey moon. I got amazed how Cancun has changed. What a difference! The city has... More

We had 19 people booked over 10 months in advance for the Golden P, upon arrival we were informed that they were overbooked and we would all have to be staying at the Great. We put up a large fuss and were allowed to stay... unfortunately it was downhill from there. -We had several rooms with broken TV's, overflowing toilets,... More

Went to vacation with friends, and we couldn't have had a better time. The location was perfect, the beach beautiful beyond words, and the size of this hotel just right. Our view was amazing! Postcard perfect. Great variety of food to choose from without any restrictions that I recall. I really like the fact that the grill by the pool... More

We stayed from January 2 - January 9. This was our first time to Cancun. We cannot wait to come back. The staff at the hotel was fantastic. They are so friendly and helpful. We had wonderful service at all of the places we went to. The breakfast staff is wonderful, they had my orange juice and water at my... More

This was my first visit to Cancun. I am a seasoned traveler and I think I had my expectations set correctly coming in. I was traveling with same age family (low 30s, high 20s) for a great Cancun experience, which I did accomplish! The hotel overall was... good, just not great in most aspects. Check In: A+, Easy process. They... More