The property is nice enough-- rooms are decent, the pool area is nice with lots of different small groupings of chair, and food is of fair quality. There were some problems, such as lines to get a table during breakfast (inept host who didn't realize that there were multiple empty tables), often lines at the front desk (check-in felt akin... More

We stayed at the JW for a long January weekend. We had stayed at this property once before (in summer 2004), so we had a sense of what we would be getting. We used points for the room and paid for the upgrade to the Club 91 level. Considering that we weren't paying for the room, the cost of the... More

My wife and I stayed for 6 nights over Christmas. I put our daughters (18,20,22 and 25) up next door at the Marriott Casa Magna. Staffs at both were terrific (especially Leonardo at the Casa Magna), as were the restaurants-everything from a sports bar to upscale Italian. Beach was very nice. Get down to the pool early to reserve good... More

It took me a long time to find what I was hoping would be the right hotel/resort for our long awaited 10th anniversary adults-only vacation. I have traveled and stayed in some of the most luxurious resorts and wanted this experience to be no different. Upon returning home, I am so pleased to let you know that this JW Marriott... More

Stayed for 5 nights over MLK weekend. Gorgeous property. Fabulous beach. Breakfast was amazing, but you pay for it. Wifi was sporadic, even in the room. Had one day of bad weather and was surprised to find no game room or ping pong table or any other family area for rainy days. Spa was beautiful but children under 18 not... More

We loved our week at the JW Marriott. The hotel is great and our room was very nice. It's located away from some of the action, but it's a short walk to the Kulkulcan Shopping area, and an easy bus ride to anywhere else you would like to go. The beach was nice, although the waves were rough while we... More

My family stayed here in January 2012 for 4 nights. very long lines waiting for breakfast in overcrowded breakfast room. Extra charges for absolutely everything from water in the room to wifi internet which didn't work in many rooms. Dinner at the Sedona Grill lacked any atmosphere as we were almost the only ones dining there, despite the hotel being... More

I spent Christmas of 2011 in Cancun, Mexico @ the JW Marriott Resort and Spa. The experience - no surprise there - as usual amazing. You just can't go wrong with JW Marriott, period! The staff was very friendly and accommodating, I felt welcomed. Literally every person that's employed by them (and that I came in contact with) was very... More

We stayed at the JW Marriott Dec.31-Jan7. I always read reviews prior to staying somewhere and consider myself a hotel snob. I judge a hotel by the pool and grounds and if it doesn't look like Paradise then I don't stay there. I was very pleased with the JW. We were originally going to stay at the Casa Magna and... More