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Laguna Suites Golf + Spa

Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
Hotel amenities
Ranked #75 of 170 hotels in Cancun
3.5 of 5 stars 85 Reviews
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85 reviews from our community

What travellers say about this hotel
  • Time share presentation(4)
  • Bus stop(4)
  • Sam club(3)
  • Friendly staff(3)
  • Quiet and peaceful(3)
Traveller rating
    34
    18
    18
    7
    8
Only show reviews for Family (32) | Couples (36) | Business (2)
Date Rating
Liisa S
Cancun
Reviewer
4 reviews
4 of 5 stars Reviewed 17 February 2012 NEW

Away from all the hustle and bustle of the city yet close enough to everything by shuttle. Rooms surround pool and restaurant and property overlooks golf course with lagoon in .background, First Class service by all employees, Food was excellent. Almost got talked into buying. Our 90 minute presentation turned into 4+ hours which was our own fault for not... More

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Joe A
Banff National Park, Canada
1 review
9 helpful votes
1 of 5 stars Reviewed 12 January 2012
9
people found this review helpful

Where do i begin... - food was terrible - cold and old, and easy to make food did not taste the same - example: pancakes were disgusting! - service was crap - bar closed at 10:30pm without even notifying anyone; they ran out of red wine the one night (so they say) and other requests they made they didn't have... More

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KJ S
Brantford
1 review
23 helpful votes
2 of 5 stars Reviewed 12 January 2012
23
people found this review helpful

We traveled to Laguna Suites in early January 2012. This trip was the result of my wife purchasing a package over the phone for a good price. The package also includes accommodations in Orlanda at a later date. We aren't naive, and new this trip likely would involve a meeting/presentation with time share representatives at some point, who would employ... More

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John K
Vancouver Island, Canada
2 reviews
29 helpful votes
3 of 5 stars Reviewed 1 December 2011
25
people found this review helpful

I booked this in a weak moment over the phone by an agent who sold me 10 nights for $700 on the condition I attend a "presentation". The day after I realized what I had done wasn't a dream I sat quietly and wondered how I was going to explain this one to my wife. We arrived at 10:00pm Nov... More

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Linda V
London, Ontario, Canada
1 review
4 helpful votes
4 of 5 stars Reviewed 24 November 2011
4
people found this review helpful

My family loved the Laguna Suites Golf & Spa. The rooms were spacious and kept very clean. We didn’t mind that the TV is in the bedroom. We didn’t mind the small edge in the bathroom/shower floor to capture the water; there was virtually no water on the bathroom floor after a shower. We felt that the beds were comfortable... More

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Andre F
Toronto, Canada
1 review
6 helpful votes
5 of 5 stars Reviewed 5 November 2011
6
people found this review helpful

Great food (avoid american options), great staff (hello Sergio, Andreas & Christian), quiet, secluded, only 45 rooms. Feels closer to a mexican getaway than the big bulky american style hotels the sister resorts offer. We were blown away by all aspects of our week stay. Cleaning staff is thorough and do their job well. Afternoon/Dinner restaurant staff far and above... More

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smallgirl6397
Nottingham, United Kingdom
Senior Reviewer
6 reviews
4 helpful votes
5 of 5 stars Reviewed 1 November 2011
1
person found this review helpful

My family and I booked a package and when we got to the hotel they had no recollection of that. We had all the confirmations and they sorted it out. It was very quiet which was perfect for my family, the waiters was really nice and so smiley and making you feel welcome. I am a bit fussy with food... More

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Luis G
San Francisco, California, United States
Reviewer
5 reviews
4 helpful votes
3 of 5 stars Reviewed 29 October 2011

Nice little hotel with no beach, spacious and comfortable room, free shuttle to their other chain hotels (Sunset Royal is the nice one with beach access). After one night, due to Hurricane Rina, they took their guests to two different hotels, I got to go to the Ocean Spa Hotel (this will be another review because I didn't get lucky... More

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ATCBuses1
Orlando, Florida
Contributor
12 reviews
17 helpful votes
3 of 5 stars Reviewed 23 October 2011
5
people found this review helpful

Well... there are 2 very different points I have to mention, we were there in family trip around 10/10/11 for a couple of days. Staff is just great, please tip them well if you can, the all inclusive package gives them $80.00 total every 15 days... About the hotel... if you are used to a 4-5 star hotel... do not... More

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carlo valencian... v
New York City, New York
1 review
4 helpful votes
3 of 5 stars Reviewed 21 September 2011
4
people found this review helpful

this hotel is strictly a three star hotel so be careful. we got the all inclusive package, however the menu never changed, its always the same!!!!!!, in addition I picked something on the menu and the did not have that particular food available. the liquor was unlimited but, they are not top shelf liquors I've had more than ten drinks... More

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Laguna Suites Golf + Spa Also Known As

  • Laguna Hotel Cancun
  • Laguna Suites Cancun
  • Laguna Suites Cancun Mexico
  • Laguna Suites
  • Laguna Suites Golf Spa
Address: Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico

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