We were met by a very rude and pressuring lady from Sunset Group when arriving who said she would be our guide there at the hotel, then she never spoke to us again. The counter people were very unfriendly. No smiles No welcomes. No info. No fliers of what to do in the area. No maps, No excursion info. Every... More

Date of Visit -10/2911-11/5/11 Room 315 1&2 Let me start out by saying we are timeshare owners here since 1998. This is only our 4th stay at resort since purchase, usually trade unit with RCI and only go there every 3 or 4 years. Having said that DO NOT BUY ANYTHING FROM THE TIMESHARE SHARKS THERE OR ANY OF THE... More

They are very pleasant and accommodating when they want to sell you a membership. After that it is all downhill. Their Customer Service Reps are blatant liars. Let me share my most recent experience. I have a one week-one bedroom membership. I requested them to deposit my 2 available(un-used) weeks to RCI. When I checked with RCI, their records showed... More

we have stayed here in the past, On route to belize we missed our flight, so decided since we had recently bought a membership at sunset we would see if they could accommodate us on short notice. They were totally full. however there was one terrible room left that they did not usually rent out. We decided to take it.... More

We stayed at the Sunset for four days on the 16/oct/2011 booking thru Expedia. We were suppose to stay at the Sunset lagoon but got transfered at the Sunset Royal with a promise of the same type of room with jacuzzi. Of course we got the crappy room. Listen to this , the front counter is telling us that we... More

We were so excited to come to the Royal Sunset as we purchased 10 visits in December of 2010! However, when we arrived our room was nothing like what we were shown. We were shown several rooms on the 9th floor but our room is nothing like that. We are so very diassapointed. We brought our 2 children on this... More

We usually stay at Sunset Lagoon when we go to Cancun, but they are remolding so the moved us to the Royal Sunset. The room was nice and looked out to the Caribbean Ocean, which was beautiful. We has issues with the A/C which after a few different calls to the front desk did get fixed. The food.....well that was... More

We went on a time share promo offer so for what we paid for this trip we truly got our moneys worth. This resort itself was average, however, the beach and view were breathtaking. So if you are one that loves to play in the ocean or sit on the beach this was perfect. The buffets seem to always be... More

Sunset is big on SALES, SALES, SALES! If you don't want to go to yet another presentation, the concierge (which set up the sales meetings) become rude and no longer wish to help you. The food is not very good and it's the same everyday. There is rarely drink service on the beach so you have to walk all the... More