This was a family trip with all 6 of us becoming ill ( the first time in 8 trips to Mexico). Food was inferior and liquor was cheap for the all inclusive price we were charged. Lobster dinner looked more like a crawfish. Rooms were beautiful and beach was awesome, excellent service with wonderful spa, walking distance to downtown. Loved... More

My Wife and I stayed at this resort in 2010 and we were pretty disappointed... The resort overall was decent however, the food was awful. My wife was sick 4 of the 5 days because of a pasta dish she had on the 2nd day we were there. The hospitality was good, the service was fine but it's hard to... More

Family did an ALL Inclusive trip which by far has been the worst experience vacationing. No activities unless you call drinking game with bingo fun? No adult or children/teen activities. Someone died on the beach !! No life guard's available and when the staff responded 45 minutes to late, and when they came the staff had a with a band... More

On the orbitz website it was stated check-in was 3:00 at the hotel it is actually 4:00 and of course the hotel says that what is on the orbitz website is not their responsibilty ... ridiculous ! I paid for a room with a balcony and what was supposed to be at least a partial ocean view ... They gave... More

This was the worst Hotel / Resort we have ever stayed in the last 40 years of traveling the world. Just getting a bottle of water was a major challenge. Room accommodations were OK after we got them to fill the mini-bar. Three restaurants had the worst food you can imagine! Entertainment was bingo around the pool at 3PM or... More

My wife and I stayed at the Royal Sunset for the 4th time in May 2011. Although we have always had a very good time there, we noticed the following improvements this time: (1) more opportunities for non-buffet dining, and all were very good (some dishes bordered on being "gourmet", (2) no pressure to attend timeshare presentations, (3) the beach... More

The hotel is clean, safe and has a friendly staff. Also the hotel location is great because is only five minutes walking from all the clubs, some local markets and two malls (plaza caracol and plaza forum). Also do not miss the night shows at the theater and live music at the lobby and restaurant. The hotel provides free transportation... More

The rooms in this hotel are very old and in a very bad condition. The furniture is pathetic. The main bed is a full bed, the alternate bed is a low plastic sofa. They have two steps that I tripped on and broke my toe nail and another couple we met there fell twice. The TV is very old and... More

I traded through RCI for two studio units for 7 of us in our family. I was nervous to say the least regarding the negative reviews. However, this is a very clean, nice hotel. My husband and I are spoiled by the 5 star resorts we have stayed at in the past in Mexico, but it was fine for us... More