After very, very careful evaluation. I have read reviews regarding this resort for several months. I have been a little worried because of the negative comments. I have been on a ton of vacations and do a lot of business travel very often. I did take into consideration that most of those negative ocomments were due to the timeshare presentations.... More

I have travel the world and this hotel is one of the worst in the world. It is not Inviting. They try to sell you a rip off membership insted of attending to the guests. The food is bad. the rooms are in very poor conditions. there are lots of cockroaches in the rooms. The staffs are very unfriendly and... More

I feel bad reading all of the negative reviews about the Royal Sunset. I think it might be people that are brought in on timeshare deals.We have been owners of a two plus two Master Suite for years. We purchased one and added another a few years later for our adult kids. We stayed in January, only complaint was chilly... More

This place was picked for us by RCI as an exchange. What a dump. It looks more like an apartment building than a resort..If you dont buy their all-inclusive, they treat you like a second hand citizen ( starting with the flourescent green wristband). All inclusive guests get a black wristband...They have a cheesy litlle bar in the lobby that... More

Love two hotel deal with shuttle. Lagoon quite, better pool, better food. Book main dinners here. Sunset - best beach, dirty pool, food average because they had to feed more people. Room poor only becuse we got stuck in ground floor. Call ahead and request good room. Sunset walking distance to shops and bars. DO NOT TAKE CAB RIP OFF.... More

Stayed there the week of May 15th - May 22nd. Totally agreed with last 3 negative reviews. Hotel is not at all like it was in 2001. Got sick Sunday evening May 16th after eating at the Atrium Restaurant, never had this exeperience from traveling to Mexico last 10 years. You shoud rate this hotel as 2 stars! I will... More

My first trip to Cancun- I wasn't sure what to expect of our resort as we booked through one of the shady faxes advertising a too-good-to-be-true deal however, I was pleasantly surprised. My wife and another couple traveled to Sunset Royal all-inclusive for about $80 per person, per night. Although the food was average, service was very good, the hotel... More

Hi, my husband and I and 2 my other friends just came from Cancun. We stayed at Sunset Royal 5/11-5/16. It was horrible time overthere. First for some reason they made us to go and listen their timeshare presentation, saying that we got this deal because of it. Well we paid 1200 for 2 ppl, I dont think its a... More

Let me preface by saying that I "royally" screwed up by picking this hotel but had no choice as I bought a package through a timeshare and it was the worst mistake I have ever made. Also we usually stay at 4 star hotels and this was barely 2. So the day we arrived in Cancun and stepped into this... More