Went on business would not return for a personal vacation. After staying at the Iberostar last year this hotel was really below average. The service was terrible, the food made me sick, however the resort is beautiful. I would avoid this hotel if possible. More

Beautiful hotel. Standard room was large and bathroom spacious. Balcony overlooking the ocean was fabulous for early evening. Hotel is starting to show some signs of age. Pools could have been cleaner. DJ at South Pool (10A-6P everyday) was very loud so bring your Ipod for all the pools and beach! Everybody was very friendly but confusion at checkin re:... More

We spent 4 days 3 nights from January 27-January 30 at Gran Melia, Cancun. Despite the negative reviews, i.e., slow service, reservations for restaurants, poor rooms, nightlife ect., we found this place to be an excellent place for a couple in their early 40's, getting away from the kids and the cold of living in the Northeast. We were looking... More

From the moment we arrived the service was spot on. Check in went smoothly, room was great, housekeeping was fantastic, looked forward to my towel animal each day, I had an impressive collection by week's end. Our stay was all-inclusive, and one meal was better than the next, no skimpy portions (and that includes the cocktails). Beach was clean, no... More

I had to write here even though I don't normally, mainly because I think I was a hard guest to win over and the Gran Melia did it. My boyfriend booked this resort after endless research on his own. I, of course, began reading reviews - I did read both good and bad but, as we know, negatives tend to... More

The Hotel was nice but the food was very bad, so much so that we ended going out to eat at nights , the beds were comfortable but some areas of the hotel were under construction and we ended asking them to change us from our room. over all I would not stay there again. More

We stay at the Gran Melia almost every year. The atrium is gorgous with all the greenery inside. The rooms are always clean, comfortable, and well kept. The pool is gorgous and inviting. The breakfast buffet is delicious and staff is attentive.It's a great location right next to the Marriott. If it was possible It would be great if they... More

If what you are after is sun, beaches with a dash of excursions, this is great. If you are also a scuba diver you will have even more fun. The hotel has excellent restaurants and the people are very accommodating. More

We stayed at this hotel January 19-22, and from the moment we walked in we had a lovely experience. We encountered nothing but pleasant individuals at the check-in desk, at the concierge desk, all the way to everyone who served food and drinks and delivered luggage. It helps if you know at least a little Spanish - it is Mexico,... More