We stayed at this hotel January 19-22, and from the moment we walked in we had a lovely experience. We encountered nothing but pleasant individuals at the check-in desk, at the concierge desk, all the way to everyone who served food and drinks and delivered luggage. It helps if you know at least a little Spanish - it is Mexico,... More

Me and my boyfriend stayed here last April, and we absolutely loved it. We were on the Vacation time share building, had a beautiful suite facing the ocean and we felt like we were in paradise. The food was awesome, not sure why some of the travelers say the food is average. We did purchase the "all inclusive" meal plan,... More

On our first visit to Cancun, I think we made a good choice in the Gran Melia. The staff was friendly, helpful, and pleasant. The hotel and property are beautiful and quite well kept. Our room was lovely, our ocean view was awesome, and the place was very clean. The pool areas are great - we were at the pool... More

Went with a large group of friends and had a awesome time at the Gran Melia Cancun Location : Very close to the airport! I believe the shuttle ride it only took 20-25 mins to get to the resort and the ride wasn’t crazy compared to other shuttles I’ve been on. Roads were very clean and organized. Atmosphere: A very... More

I was worried about this hotel since our room was in the time share portion - I shouldn't have worried. Clean, spacious, beautiful, excellent service, good entertainment, beach and ocean can't be beat. Spa offered excellent choices and we were not disappointed. We did not purchase all inclusive and were glad we did not because of all the excellent restaurants... More

We stayed at the Gran Melia in Jan 2010. First time staying at an " ALL INCLUSIVE" resort so we didn't know all the little tricks.. Such as getting up at 6am to go and put your towels on the lounge chairs so you would have one during the day. Wish someone had told us. We loved our room and... More

This resort caters mostly to people that want to relax in a luxurious resort with a very laid back feel. The crowd is mostly rich older men with their much younger wives. It's a massive resort but very easy to get around. People that complain about the food are crazy, the food is the best I've had at any resort... More

Stayed here as airline crew and brought my husband along. Asked the front desk staff whether my husband could keep the room for another 3 hours as he was taking a different flight back than I was and was told NO. I was also told that I had to pay an extra charge of $50 for the extra person in... More

We recently stayed at the Gran Melia, Cancun. It is supossed to be "all-inclusive", but didn't feel like it. You have to sign a check for everything, even though the price is zero $. You must give a special card to the pool attendant to receive a towel. If you fail to return this card upon departure you are charged... More