I stayed at the Riu Cancun January 25 - Feb 1st 2012 and had a terrific time. I had read some reviews and I'll give you my two cents worth regarding some of the problems that others have mentioned. First off -- the beds. Yes, they're two beds pushed together but who really cares. And they're not hard as a... More

We stayed for two weeks in January - Staff very friendly & helpful. Our room was basic with a great sea view & cleaned everyday by the staff. I thought the hotel grounds were very nice, yes it does need a bit of an update but overall it was clean. Our fridge was noisy when we mentioned this to reception... More

I have just spent the most spectacular week in Cancun. I would recommend the Riu Cancun hotel to anyone. Nearly all rooms have a sea view, and they are breath taking views the higher your room is the better the view, the hotel has 15 floors. The hotel is vibrant and full of life and is perfect for couple and... More

Great Place to Celebrate a Wedding Anniversary...Our parents have been to the Riu Cancun at least 5 times without us and thankfully they invited us along this time to celebrate a milestone anniversary with them. This was November 2011... And you should know that this resort is clean and well maintained and the food selection is awesome too! The staff... More

Quick & to the point: Staff - very helpful and courteous, will upgrade your rooms if available and upon request. Pools: Hotel pools are large and spacious, enough chairs for everyone. Hot tubs are just warm. The isolated tower has one on the roof top but its just warm water as well. Beach: Long stretch of white sandy beach, with... More

We were advised by our travel agents that this hotel was a perfect honeymoon destination. Some good reviews so we booked. We were meant to have a room upgrade as honeymooners, however our room on arrival was awful- not even a sea room. It felt old, small and dirty and the shower was broken so after 13hrs on flight couldn't... More

Check-In: Check-in was swift, thorough and pleasant. We received a glass of non-alcoholic fruit juice upon arrival and very clear instructions that any loss of a hotel key (which were actual keys, not cards), safe key or towel cards will result in a $50 fine for the hotel/safe key and $20 fine for the towel card. Requests for two keys... More

The staff was excellent, the food was decent, the drinks plentiful. I loved the location, close to everything, with a small mall across the street for things we forgot. Small tips went a long way. It was so relaxing, unfortunetally life intruded and we had a death back home so it ended poorly, but that's not the RIU's fault. More

I travelled to The Riu Cancun from dec 8th to the 15th 2011 Great location IF you want to swim in the ocean not the spot (lot's of coral) make sure you get yourself a spot on the far side of the pool to get sun all day ... The hotel is designed to have ocean view rooms but it... More