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Riu Cancun

3.5 of 5
Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Ranked #33 of 170 hotels in Cancun
4.0 of 5 stars 3524 Reviews
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3,524 reviews from our community

What travellers say about this hotel
  • Very good(81)
  • Entertainment staff(59)
  • Coco bongo(51)
  • Steak house(49)
  • Great time(44)
  • Pool bar(43)
  • Japanese restaurant(25)
  • Really nice(20)
  • Main buffet(17)
  • Rooms are clean(17)
Traveller rating
    1,792
    945
    387
    233
    167
Only show reviews for Family (477) | Couples (1179) | Business (28)
Date Rating
MichiganSnowman
Michigan
Senior Reviewer
7 reviews
15 helpful votes
5 of 5 stars Reviewed 29 January 2012
3
people found this review helpful

I make sure to review every hotel/resort we stay at to be certain that it will meet or exceed my expectations, and this one exceeded them. To start, I cant find the reasons people complain about. Yeah maybe the hotel blocking the sun (in the winter months) is legitimate, but from some of the sunburns its probably a good thing... More

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Meaghan D
Simcoe, Canada
2 reviews
4 of 5 stars Reviewed 28 January 2012

Overall, our stay here was good. The food was good, I am a picky eater and I was always able to find a full plate at every meal. The room was nice, I didn't find any issues with the bed, cleanliness, etc.; the room was cleaned every day, fresh sheets and towels even if we didn't ask for them. The... More

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ange016
Bury, United Kingdom
2 reviews
2 helpful votes
5 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

Hi just come back form Mexico stayed at the Riu Cancun Hotel absouloutly Fab!! Great Views,, Food, & Entertainment. This hotel could not do enough for you highly recomend it from cleaning of the rooms & mini bar stocked every 2 days to everything you can imagine to eat. Loads of restaurants on site included in the price loads of... More

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CGCMaine
Portland
2 reviews
6 helpful votes
3 of 5 stars Reviewed 27 January 2012

Our previous stays with Riu chain were at the Riu Palace Mexico. We opted for Cancun this time around. The Riu Cancun was definately not on par with the Palace. We found the personnel at the front desk cold but efficient. Not a real warm greeting but they did do their job.The room was old and in need up some... More

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swifty2k
Moncton, Canada
Reviewer
4 reviews
5 helpful votes
4 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

We were three amigos, staying at the Riu from January 13-20th. Generally the weather in January is a little cool, but I wont allow that to reflect on this review. Pools - Poor... The pools themselves were great, with infinity pools, swim up bars, etc. The problem? They were freezing! In contract, the ocean was incredibly warm. Nobody was in... More

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ed a
Miami Beach, Florida
1 review
1 of 5 stars Reviewed 26 January 2012

I stayed with my family at the Riu Cancun from Dec 30 2011- Jan 5 2012 It started bad since the beginning. The check-in: we had to wait for like 20 minutes and then a very unfriendly guy attendend us, he did our checkin while doing it for another family too (two for one) like if he was in a... More

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MySalsa
Washington, Illinois
Senior Contributor
46 reviews
30 helpful votes
4 of 5 stars Reviewed 26 January 2012
4
people found this review helpful

I just got back from my stay at the Riu Cancun yesterday and couldn't wait to post my positive review...then I saw other people's reviews and some do have good points (which I will cover), but few seem to be seasoned reviewers and I have to say that they seem to hold a high expectation. No disrespect to them though,... More

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Scorpio40
Wigan, United Kingdom
Contributor
13 reviews
14 helpful votes
5 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Wow! We survived the 11 journey from Manchester and the 9 hour journey back! We arrived there on the 10th Jan in the afternoon with Thomson, was given our keys and went up to our room on the 7th floor. When we got in there my husband noticed there were no curtains. I rang reception and was promised that some... More

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Petefran452
Brooklyn Heights, New York, United States
1 review
4 of 5 stars Reviewed 26 January 2012

nice place lots of activities .. and the airport u will ask to go to a presentation for 90 min for two free trip or activities of your choice ... well if u decide to go . u will leave your hotel at 9am for a 45 min drive to the hotel and two hour tours includes breakfast . prepare... More

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hadley c
Danvers, Massachusetts
1 review
3 of 5 stars Reviewed 25 January 2012

I read all the reviews to the all-inclusives in Cancun and this one for the price looked like the best. One review said no sun after 2pm because the sun is behind- which was correct- sun is behind the building but you can plan to get up early to get a full 1/2 day of sun in. If you go... More

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Riu Cancun Also Known As

  • Cancun Riu
  • Riu Cancun Mexico
  • Riu Cancun Hotel
  • Cancun Riu Hotel
  • Hotel Riu Cancun
  • Riu
  • Rui Cancun
Address: Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico

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