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Riu Cancun

3.5 of 5
Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Ranked #33 of 170 hotels in Cancun
4.0 of 5 stars 3519 Reviews
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3,519 reviews from our community

What travellers say about this hotel
  • Very good(81)
  • Entertainment staff(59)
  • Coco bongo(51)
  • Steak house(49)
  • Great time(44)
  • Pool bar(43)
  • Japanese restaurant(25)
  • Really nice(20)
  • Main buffet(17)
  • Rooms are clean(17)
Traveller rating
    1,790
    945
    385
    233
    166
Only show reviews for Family (475) | Couples (1177) | Business (28)
Date Rating
travelingcatz
Calgary, Canada
Senior Reviewer
7 reviews
20 helpful votes
4 of 5 stars Reviewed 6 January 2012
2
people found this review helpful

I enjoyed this hotel so much that I've come back to this hotel for the second time. It is exactly as I remember it except there is less beach than I remember. I was there prior to the hurricane damage a couple years back. I stayed for 7 days. Here's my breakdown: Service: The staff were friendly, helpful and hard... More

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rfjtoronto
Hamilton, Canada
Senior Reviewer
6 reviews
7 helpful votes
4 of 5 stars Reviewed 6 January 2012
6
people found this review helpful

Great beach. Nice facilities. They even had Hobie Cats you could take out as part of the all-inclusive facilities. (If you don't know what that is, it doesn't matter). I enjoyed the food and never had a problem getting a nice table at the buffet style restaurant. There was enough variety to keep every meal of the week a bit... More

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Mzzpixxie
Miami Beach, Florida
Reviewer
4 reviews
4 helpful votes
4 of 5 stars Reviewed 5 January 2012
3
people found this review helpful

My boyfriend and I went there for his best friends wedding and we were blown away. The room was clean with nice amenities and the dining employees were friendly. Many did not speak English, but we managed well enough. The front desk staff needed a class in customer service, but we didn't have to deal with after we checked in,... More

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agnursmith
Campinas, SP
Contributor
11 reviews
7 helpful votes
4 of 5 stars Reviewed 5 January 2012
4
people found this review helpful

I went in July 2009 to this hotel, with 3 other friends. Stayed there for 5 nights. The hotel has a great location, walking distance to "downtown", disco and bars. The all inclusive offer is average. The main restaurant is the best option for the daily meals. I think it calls Don Juan. The bad thing about the hotel is... More

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Pinklady2008
Belfast
Reviewer
4 reviews
13 helpful votes
5 of 5 stars Reviewed 3 January 2012
9
people found this review helpful

We stayed her for 2 weeks a part of our honeymoon and we couldn't have asked for a better hotel. The food from the main buffet was beautiful and always a wide range to choose from. There were also three a la carte restaurants which need to be pre-booked which we also incredible! The bar staff make the most amazing... More

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lb64
Kingston, Canada
Senior Reviewer
8 reviews
12 helpful votes
5 of 5 stars Reviewed 3 January 2012

There was absolutely nothing we didn't love about this hotel. The property is spectacular, the location is wonderful, the beach, though a little small is very good and there is a spot for everyone! Young drunk party people had their pool and sand and quiet people like us, had ours! The selection of food was overwhelming. I simply cannot believe... More

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egtraveling
Kansas City, Missouri
Reviewer
5 reviews
4 helpful votes
4 of 5 stars Reviewed 2 January 2012
2
people found this review helpful

Went to Cancun, Mexico to ring in the New Year's. I stayed at the Riu Cancun and had a really good time. The dining staff were incredibly nice, helpful and very friendly!!! Some of the front desk staff were not as helpful, but I spent more time in the dining area and having drinks and meeting people at the bar.... More

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Julie D
Cherry Hill, New Jersey
1 review
3 helpful votes
1 of 5 stars Reviewed 1 January 2012
3
people found this review helpful

I really wish I read the negative comments more closely before booking instead of just relying on the positive comments. Our hotel room smelled SO bad. We complained about the room and they sent someone up to spray, but it didn't help. The sheets smelled like mold (much like the rest of the room) and in order for us to... More

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atkin86
Grimsby, United Kingdom
2 reviews
5 helpful votes
5 of 5 stars Reviewed 31 December 2011
2
people found this review helpful

Always top hotels, this one is centrally located, lively enough but not stupid!!great food, pools and beach! More

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Mahdieh A
Toronto, Canada
1 review
6 helpful votes
1 of 5 stars Reviewed 30 December 2011
6
people found this review helpful

very first night of our arrival which was around 11 Pm. being hungry and tired we head to the dining area to find something to eat.. we were told the only place that is open in the resort which had food was the sport bar in upper level. sport bar was a room with sport equipment with some food in... More

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Riu Cancun Also Known As

  • Cancun Riu
  • Riu Cancun Mexico
  • Riu Cancun Hotel
  • Cancun Riu Hotel
  • Hotel Riu Cancun
  • Riu
  • Rui Cancun
Address: Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico

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