Perfect Hotel! Good Service, Staff very polited, good infrastructure (restaurants, swimming pool, etc) Only 3 small problems: - Free wifi, but only at the lobby - Air conditionning at the restaruantes works pretty well (too cold sometimes) - Food wasting is very high (the guilt is split between hotel and customer...i know) Because of the 3 points mentioned above, I... More

The hotel was fantastic, the employees were always there to help if needed. The food was great with plenty of choices for the supper. The hotel grounds were spotless from the geat looking lobby area to the fantastic pool and beach areas. The room that we stayed in was awesome with a great ocean view and the turn down service... More

I have never written reviews but rely on them so I decided I needed to contribute. My husband & I traveled for a 3 night trip. We were extremely pleased with this hotel & would highly recommmend it to friends. The food was very good with a good variety of restaurants. Make restaurant reservations when you get there. We loved... More

Lately we have been choosing Riu Palace hotels due to the consistent services and facilities offered. The service provided by Riu’s staff is second to none and Palace Las Americas goes even further. There are no shortages of workers at this facility. The facility is constantly cleaned and the gardens trimmed. If you are at the beach, pools, lobby or... More

The Riu Palace was absolutely amazing. The room was really pretty and the bathrooms were extremely nice. The view from my room (7th floor) was AMAZING, and I absolutely loved it. The food, drinks, and service were outstanding. I have never been to a hotel where the staff were so happy and willing to help. I was in a room... More

We stayed at the Palace from Jan. 7th thru the 14th 2012. On arrival I was overwhelmed at how gorgeous the lobby was, clean, shiny and friendly. We checked in seamlessly and even got an upgrade on our third room as we had two 20 something boys that do not see the sun shine until after 3 therefore we did... More

We have just come home from two glorious weeks in the Riu Palace, where do I start? Form the minute we arrived we were in heaven. The oppulent lobby is gorgeous and this continues on throughout the whole of the hotel, Staff from reception down to the efficient cleaner in the toilets could not be nicer. Bar staff always had... More

Just got back from the Riu Palace, this has been a fantastic holiday, there for two weeks. What makes this holiday is the staff, everyone is so friendly an so hard working. The entertainment tea are doing something for everyone, if you want to join in. The waiters never leave your drink empty, around the pool, the lobby the bar... More

I have just returned from a one week stay at the Riu Palace in Cancun and find it hard to find fault. I have previously being reluctant to stay in an all inclusive hotel but this stay has definately changed my opinion. The hotel is immaculately clean, the lobby area, the grounds, the dining areas and rooms are all immaculate.... More