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GR Solaris Cancun

4.0 of 5
Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Hotel amenities
GR Solaris Cancun
Ranked #42 of 171 hotels in Cancun
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1,788 reviews from our community

Traveller rating
    718
    613
    243
    131
    83
See reviews for
Families
459
 
Couples
709
 
Solo
13
 
Business
11
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Weehawken, New Jersey
1 review
1 of 5 stars Reviewed 23 May 2013 NEW

Wouldn't recommend this hotel 2 any1. And supposedly this 1 of the BEST Hotels in the Cancun area. Hotel room was very nice with the ocean view and jacuzzi in the balcony. The drinks were just watered down, food was soooooo horrible and when left attended crows would eat the food. The hotel staff went threw our stuff and took... More

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New York City, New York
1 review
1 of 5 stars Reviewed 21 May 2013 NEW

Will not recommend this hotel at all just got robbed this weekend!!! The hotel staff went thru our stuff and stole some of our items. The food is very bad and the drinks was ok. Only good thing was the room was very nice and the pool area. If they offer this so called resort for free just dont take... More

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Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review
22 May 2013

Thanks for taking the time to leave this review. We are really sorry about the inconvenient experienced during your stay in our hotel. We remember when you let us know about the missing items in your room during your check out and we proceeded with the pertinent investigation without finding anything. We can't asseverate that it was our staff who... More

Winnipeg, Canada
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

I travelled with 2 girlfriends (late 20's) to the GR Solaris May 6-13 2013, and had an amazing stay!!!! We had initially booked the GR Caribe by Solaris, and while it was a BEAUTIFUL hotel, with exceptional customer service (we stayed there for 2 nights), there was not much happening in the evenings. That being said, if you are looking... More

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Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review
23 May 2013

Thank you for writing such beautiful comments about GR Solaris. It is always great to hear that our guests enjoy themselves during their stay. We are glad you enjoyed the entertainment, the SPA services and the quality of the food. We will make sure to inform our coworkers about your great feedbacks especially to our housekeeping and entertainment staff. We... More

Santa Rosa, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013

I was there for 4 days and my family had the best time!!! we loved the food, attentive staff and a special thanks to our concierge rep: Peter. We arrived and he welcomed us with a drink took our luggage and was very good when explaining the hotel facilities. He later invited us to a member club invitation and was... More

Was this review helpful? Yes 1
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review
20 May 2013

It is always great to hear that our guests enjoy themselves during their travels. Thank you for pointing out how great our staff is especially Peter Any and Karla; we will gladly inform them. We look forward to having you back in the near future. Warm Regards, Hoteles Solaris de México ^C More

Las Vegas, NV
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 May 2013

I thought the grounds and rooms were very clean and well kempt. Friendly staff. Lobby was well presented. Lots of activities scheduled at the pool area. Got to experience a swim up bar for the 1st time. There were DJs at the lobby bar at night. Then the nightly entertainment in the ball rooms were great! I really loved the... More

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Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review
20 May 2013

We are pleased to hear that your stay was pleasing and you enjoy our entertainment, especially our Michael Jackson Show. It is important to us your feedbacks, therefore we can improve our services. We hope you visit us again soon Kind regards, Hoteles Solaris de México ^C More

Cumming, GA
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 15 May 2013

We've been coming here for eight years, and this is the first time I've ever had an interaction with the front desk that wasn't positive. As others have said, they weren't all that helpful. In fact, it was enough for me to drop one star from my review this time. If you only read part of this review, you should... More

Was this review helpful? Yes 1
See 3 more reviews by newsshooterJIM for Cancun
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review
20 May 2013

Please accept our most sincere apologies the inconveniences you encountered during your stay with us, including with the lack of information of our Internet rates. We value your opinion seriously therefore we can improve our guest service, especially of our repeaters. We are going to inform our General Manager about these points. Once again we apologize and we appreciate taking... More

San Diego, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013

We visited GR Solaris in Cancun the second week of May. It was everything we expected and more. The food exceeded our expecations, the beaches were breathtaking, fun activities at the pool and at the lounge in the evening - always something to do- everything was great ! What made it really special was the fun and friendly staff. We... More

Was this review helpful? Yes 1
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review
20 May 2013

Thank you so much for your review regarding your stay in our Hotel. We loved reading that you enjoyed our facilities, the food and also, thank you for pointing out how great our staff is. We are looking forward to see you soon Best regards. Hoteles Solaris de Mexico ^C More

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 13 May 2013

Staying at the GR Solaris was the best decision I have made. The best part of our stay here was the entertainment staff because they were so much fun. We spent almost everyday with some of them and they really knew how to make us enjoy our stay.The most memorable staff members for us were by far Nahin, Christian, and... More

Was this review helpful? Yes 1
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review
20 May 2013

We are happy to hear how much you enjoyed your stay in our hotel. Thank you for pointing out how great our entertainment and waiting staff is. We appreciate for taking your time writing your review. We hope you come back soon Warm regards, Hoteles Solaris de México ^C More

Edmonton, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 May 2013

My boyfriend and I were here for 4 days total, we never left the resort, and we had a great time! Their are not a lot of different restaurants, but the two main ones change up the cuisine every day, so you are never bored. Our room was basic but clean, and the mini fridge was always well stocked, and... More

Was this review helpful? Yes 1
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review
20 May 2013

We are happy to hear how much you enjoy your stay at GR Solaris. We appreciate your comments about our service. We are happy you enjoyed our nightly entertainment. Thank you for taking your time in writing your review and we are looking forward to see you soon. Warm regards, Hoteles Solaris de México ^C More

Buford, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 May 2013

My wife and I just came back from our stay at GR. While this is our first time doing an all-inclusive, we believe there are things that should be just a quality standard even if it is a "bargain". We don't consider ourselves that hard to please so we are definitely fair when it comes to how we rate places.... More

Was this review helpful? Yes 1
 
 
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Hotel Summarization (Beta)

What travellers say

  • Marco Polo(77)
  • Entertainment staff(46)
  • Room service(35)
  • Time share(33)
  • Ocean views(33)
  • Very good(28)
  • Lobby bar(17)
  • Hot tub(10)
  • Main pool(9)
  • Pool bar(8)

Additional Information about GR Solaris Cancun

Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Children Activities Restaurant Room Service Swimming Pool
Hotel Style:
#28 Luxury Hotels in Cancun
#29 Top resorts Hotels in Cancun
#29 Romantic Hotels in Cancun
#33 On the Beach Hotels in Cancun
#36 Family Hotels in Cancun
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. ... more   less 
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Also Known As:
Gr Solaris Cancun Hotel Cancun
Gr Solaris Cancun Hotel
Solaris Cancun
Gr Solaris
Grand Solaris Cancun
Cancun Gr Solaris
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico

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GR Solaris Cancun
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