My family and I stayed at the villas in a two bedroom plus villa. The staff was all very friendly, everyone from the maintenance crew to the cleaning staff, doormen etc. Our maid especially was wonderful. Everyday she did little extras in our room to please us. We accidentally left our safe open with our money out in the open... More

Just got back from staying at the Fiesta American Cancun...great property, great location and great beach and attentive employees....what else do you need on vacation ! I am a travel agent and have been to a couple of hotels in Cancun, I must say this is one of my top 5 favorites.....Only had the breakfast which was great, so cannot... More

I must admit I had my fears after some of the reviews. First the bad. The pool was super cold. The floors in the villa seem to recieve there best cleaning when walked around with socks on. Also the last night we had a consistent sewer smell in our room, probably just a dry drain. The good things are many... More

My wife and I and another couple spent the week and found the facility great overall. The on- site restaurant was great. We got the breakfast package and were very pleased with the buffet quality and variety. Other meals were also excellent and priced reasonably. The rooms were very nice, well furnished and exceptionally clean with great daily housekeeping service.... More

We only stayed one night here but it was great. We had just come from a bad hotel the Royal Sunset, so this place was a palace in comparison. The pool was nice, the beach was nice. The restaurant was moderately priced and the food was ok, not awesome. They had great pina coladas and a nice happy hour. Our... More

After reading some of the theft comments on here, we were very nervous, and went into it with low expectations. Maybe, as a result, it turned out much better than we expected. We were 3 adults and 2 children in a 1 BR. The 1BR was 745 sq ft. Full kitchen (microwave, stove, fridge/freezer, and plates/pots/utensils. 2 flat screen TVs... More

We went to El Mortero restaurant as 1 of the sales staff recomended it and they gave us a discount card and arranged our transportation to El Mortreo. The waiter at the restaurant said they did not take cash so I had to give them my credit card. Evidently the waiter wrote my number down and gave it to someone... More

My wife and I took our grown daughters and their husbands for a week stay October 23-30, 2010. We had three rooms. A hotel employee stole my laptop, all my credit cards and $1600.00 from my wallet. The guest services manager (Jesus Arteaga) said "our employees are human and they will steal from you if you do not use the... More

This was our first vacation to Cancun. Resort located in Hotel Zone. Shopping and restaurants within walking distance. Felt very safe. Used the bus system to go downtown and to port to go to Isla Mujeres. The staff was wonderful! Service was great! I would recommend this resort! More