We booked our holiday in this hotel with Thomas Cook and went from 18 Dec to 1 Jan. The hotel was very attractive and clean. In fact, it was cleaned the whole time (people picking up cups and plates left around). It is spectacular to look at with a huge atrium set up to look like a boulevard. The room... More

We booked 15 rooms for a company trip January 2012. The Hotel is large, so we were optimistic that we would enjoy a good variety of food and entertainment. To start the trip we waited 1/2 hour in line just to check-in. One lady was trying to get drinks for people, but when there are 50-60 people in line that's... More

The island itself is intoxicating and at first glance you think you're in paradise. However, The Great Parnassus could stand a Great Renovation. Our room was nice but the bathroom really needs to be updated, the entire plumbing needs an upgrade. The food is hit or miss, more misses than hits. I ate lots of fruit and tuna sandwiches. I... More

I traveled with a group of 11 people the beginning of January. We had four rooms scattered throughout hotel. All rooms were very clean and had amazing views. The maid service did great and we always had clean towels. The food was good to very good. We ate at Big Ben's and Portofino twice, both times the food was excellent... More

We enjoyed our stay. The room was large and slept 3 people since there was a fold down couch that was very comfortable. The bathroom was large but could use some updating. The service in most of the hotel was pretty good except in the restaurants. The food in the specialty restaurants was fair at best. Out of 4 nights,... More

The thing is about reading these reviews, is most people have something else to compare it to. People who have never stayed at a real 4 star or higher resort probably would not know the difference. We always stay at one of the Palace resorts(moon, beach, cancun, or sun). If you compare this resort to any of the previous mentioned,... More

Upon arrival to the Great Parnassus, there is a grand lobby which leads to an enormous open-air hotel. During the day, the hotel is pretty dark and gloomy. The buffet left a lot to be desired. To appear to be a nice hotel, GP has a formal French restaurant. We were not allowed in with jeans and a polo. All... More

Could anyone tell me if there is free internet service or we need to pay for it. We are leaving in one week. I read all the bad and good comments. Thanks for the helpful tip. This is our first all inclusive trip to Cancun. More

We were not greeted upon arrival. Paid for a Deluxe ocean view, which we did not get. We complained, so they gave us a different room. Both rooms were OLD and had a stained up nasty futon in the room. We paid $150.00 to change Hotels. I sent a 2 page letter to Apple after we got home. They were... More