We stayed in a suite at the hotel for 10 nights. The room was spacious, well furnished with beautiful views of the Ocean. The room was always cleaned to the highest standards. We initially booked a lower level room but were amazed at how small the Ocean view rooms were. The hotel were very accommodating at us paying for an...
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Dear Guest,
Thank you for taking the time to write a review. We appreciate your feedback and I have shared your comments with my team.
I apologize for being disturbed by The Club vacation staff and I have sent your comments to the manager and asked him to take corrective actions to avoid this type of situations. We have also...
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We stayed here while my husband was competing in the IronMan on the island. It's in the perfect location for the swim & bike portions and is a quick taxi ride to downtown so you won't miss the run and finish.
They have Elemis shampoo, conditioner, body wash and lotion, plus the soap. The shower itself was only ok for...
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Dear Guest,
On behalf of my team, I would like to thank you for your review and feedback.
I'm glad you enjoyed our resort, the island and the Ironman. I have taken note of your comments and those areas where we can improve, and have shared them with my staff.
I apologize for the noise coming from the new Marina...
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We were in Cozumel for the Ironman competition over Thanksgiving week-end. The Hotel was a host hotel for the event. I reserved 3 rooms for the trip. One ocean front and 2 Pool side. They upgraded one of the pool rooms to Ocean front for no extra charge. They had the nicest , friendliest staff and the view was amazing....
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Dear Guest,
Thanks a lot for your review.
I am glad you enjoyed your stay at our resort and had a great time during the Ironman.
I have shared your comments with my team, and we thank you for your quote "nicest staff" which make us very proud. Our main goal is to make sure our guests have a memorable...
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The hotel had the best beach on the island; one could actually walk into the ocean on a sandy (not rocky) beach. Also access to snorkeling from several short piers was available. Reef rooms, right on the beach, were great, clean, spacious, superb large towels, flowers each day. Food in restaurants was very good and located in well-appointed outdoor or...
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Dear Guest,
Thank you a lot for your review and for all the generous comments you make of the resort and our Chief Concierge, JORGE LUIS.
I have personally thanked Jorge Luis for taking very good care of our guests. He is someone who really follows InterContinental's philosophy of having "great hotels guests love".
We look forward to welcoming you...
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We went for a warm Thanksgiving and were not disappointed by this amazing hotel. We were a family of 6, with a 4 year old girl and a 1 1/2 year old boy and grandparents. Jorge, the head concierge and the staff catered to our needs. They even installed chain locks on the patio doors so the kids could not...
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Dear Guest,
Thank you for your praise and feedback from your recent stay with us.
We were delighted that we exceeded your expectations from our tastefully appointed Reef Rooms. I am proud to learn that our colleagues were successful in providing you with a truly memorable experience and that we made you feel welcome.
We sincerely appreciate your recognition as...
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The hotel is very nice, and the service is excellent, the food is very good also but expensive. The average price for the breakfast buffet was $30 per person. When we were there we use it every morning since it was no other place to go if you don't get a taxi and go downtown.
The inconvenience for me was...
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Dear Guest,
Thank you for taking the time to write about your recent stay at Presidente InterContinental Cozumel.
Regarding the maintenance issue in your room, we are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations. We value your comments and we have...
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This was my first visit to Cozumel and staying at the Presidente is one of the reasons I would come back. The hotel is set right on the water and has a lovely beach. The snorkeling right at the hotel was incredible. Eagle rays, angels, tangs, barracuda, and more. The dive shop was fantastic too. I went diving two days;...
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Dear Guest,
Thank you for taking the time to share your feedback of Presidente InterContinental Cozumel Resort & Spa.
I am very pleased to read your appraisal of our team, services and facilities and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs.
We certainly look...
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We have been going to this hotel for the last 28 years. It keeps getting better. The facilities and staff make it easy to enjoy you time to relax. The food and especially the margaritas are the best one can get. We have never found a nicer palce to relax and forget your normal daily cares.
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Dear Guest,
I’m pleased to learn we provided a flawless experience through the duration of your stay at Presidente InteContinental Cozumel.
I’m glad about your kind recommendation of our hotel and truly appreciate the high praise of the service and accommodations.
The team looks forward to welcoming you back during your next visit to Cozumel.
Warm Regards,
Guillermo Valencia
General...
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You couldn't ask for a more attentive and caring staff nor a more charming small resort. Every single worker whether Jorge in management, Enrique and Johnni at check in, Jose the hard working gardiner or any of the many wait staff went out of their way to make us personally feel welcomed and well cared for throughout our stay. Everything...
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Dear Guest,
Thank you so much for your remarks about our hotel as: “A Peaceful paradise on Cozumel! We totally appreciate your kind comments. It’s great to see you liked our rooms and Services. Thank you for pointing out the service received by our staff – especially by Jorge, Enrique, Jhonni and José
We are looking forward to welcoming you...
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This is a definite repeat destination to return to in the future. The entire hotel staff was extremely accommodating, provided suggestions for local places to eat, off-the-beaten-path activities, excursions, etc. The grounds were very clean and it seemed like there were hundreds of people working around the clock from landscaping to cleaning, to stalking you to make sure you did...
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Dear Guest,
Thank you for your amazing comments regarding our customer service. We are glad we exceeded your expectations and our staff went out of their way to assist you.
We are thrilled you loved your stay and enjoyed all amenities and services.
Thanks for visiting us. Please be our guest again!
Kind regards,
Guillermo Valencia
General Manager
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