VERY friendly staff! From the pool towel guy to the room cleaning staff everyone looks like they enjoy their work and is always willing to help out. The dining room waiters and waitresses were lovely. Our regular waiters were Roger, Adriana and Ricardo. Roger always smiling and most accomodating, Adriana helped me when I was queezy one day and Ricardo... More

Stayed at this resort with family for one week. Had two rooms (they connected, which was a perk), one for the kids and one for the parents. The rooms, while basic, were very pleasant. The beds were comfortable enough and the temperatures in the rooms were consistenly comfortable. The food at the buffet was delicious each and every night with... More

I'm easy to impress, but this place was just bad. I've been to 3 other all inclusives in Cozumel and this was by far the worst of the bunch. Everyone in my family vowed to never return to this place. Pros: Great beach, some good staff and beautiful grounds. Cons: 1) Our A/C never got the room below 76 degrees... More

We traveled as a six-pack - brothers, a sister, wives and in-laws to celebrate 5 retirements in 2011. Mariano at the front desk rose to the challenge to have us all in the same building, same floor and side-by-side. What's not to love about this place? Great location, beach, snorkeling, weather, shopping, food and beverages combined with the hotel's amazing... More

Very happy with our 2 weeks here Very decent food and drink Great diving Wonderful staff; helpful & friendly Weather just about right, especially in escaping the UK winter! But, different people want different things from holidays and we would have looked for a little peace and quiet and with 99% of the guests from North America, this is not... More

We spent two weeks in December. The weather was great! We loved the beach and my two boys enjoyed the pool (even though it was a bit cold). This was our firs time in Mexico, and having spent two vacations in Cuba we had high expectations in regards to the food. We were dissappointed. We would rate the food and... More

This is a true jewel in the Carribean. I have been there 3 times and I am constantly impressed how they go out of their way to make you feel special. We will be back!! More

We had the pleasure of staying a this resort for 2 weeks and we can't say enough good things about it. The rooms, grounds, food and especially the staff were great. We have stayed in many all inclusives but this one really did shine above the rest. The variety of food and the friendly helpful staff really made the holiday.... More

This is the third time we have been to the Occidental in the last year. We have returned to the property because the restaurant staff and the Activity Coordinators are very friendly and spend the time to make everyone's stay enjoyable. The restaurants provide a variety of food for all tastes and is nicely presented. The room we stayed in... More