What's good? Nice staff and nice beach. What's bad? The rest of it, and especially the food which is approximately equivalent to the worst high school cafeteria you've ever encountered. We lived on french fries (the only passable offering) for days because it was one of the few items that they didn't reheat the next day when they had leftovers.... more

The Occidental was wonderful. The staff was extremely friendly and helpful, and most had at least a decent grasp of English. The rooms, food, beverages and facilities were all excellent. The only thing that took us off-guard was the hard-sell that the staff tried on the first day to try an interest us in buying a time-share. But, when we... more

Just got back a couple days ago after staying for two weeks. Staff is super friendly and polite and always hard at work cleaning rooms, maintaining the stunning grounds or serving the guests. Lovely room......we had stayed at the Sandals in Montego Bay 10 months ago and were SOOOO disappointed with our room (total dump). Rooms are bright and very... more

My wife and I just return from a five day trip to Cozumel. We were there from 14 November to 18 November 2009. I am well traveled from high end hotels to low end hotels. This place is fabulous. Our room was spacious, clean and well serviced. The employees of the hotel are very service oriented and will do what... more

My wife and I flew in 2 days before tropical storm Ida came through.We stayed 8 days. The weather wasnt very bad, still got 22 tanks in the water and 2 tanks of cave diving on the mainland. Very few children running around and the place DIED at 10:00pm. If you are an all-nighter dont bother going. The rooms were... more

I was married at the Occidental Grand on Nov 6th. The wedding was gorgeous despite the rain and subsequent last minute location change. The area inside was set up beautifully, the photographer came early to capture the last rays of light, and the ceremony was perfect. Dinner was excellent at the mediterainian restaurant. The wedding cake was gorgeous. Ricardo Torres... more

We were moved to 3 rooms before we could find one that didn't smell so moldy. Even this room stayed moist the whole week. The bedspread and towels were damp the entire week. Check-in couldn't give us a queen or king size bed and they didn't seem interested in helping us to get a room with a larger bed. The... more

My boyfriend and I stayed here almost two years ago. It was my first time on international soil and it was beautiful! We stayed for six days, which ended up being too long. If we ever come back, it will be for three or four days. Unfortunately we never got to snorkel, he ate some seafood and was sick in... more

We had a great time, The staff was friendly and helpful. Everytime you passed an employee they smiled and said hola. The food was very good,could use a few more choices on the buffets. The a la carte restaurants were very good, rich and filling. The beach and pools were very clean and beautiful. Bar and wait staff could not... more