Our stay at the Occidental Grand was by far the best vacation we have had from the very polite and well spoken staff to the clean and comfortable rooms. And don't forget the food was great. I was very happy with th staff as the helped us with advice on Island trips and places to go with out there help... More

We went to a friend's wedding in Cozumel last week and stayed at the Occidental Grand resort. My wife and I rarely stay at all-inclusive resorts, prefering to sample a regions cuisine. However, with the resort's five restaurants and fine food, we were well sated by staying on the premises. The decor of the property is suberb. The gardeing is... More

This was our third stay at an Occidental Grand resort and this one (like Aruba and Punta Cana) did not disappoint. Although much smaller in the number of rooms offered, the resort itself is spacious and the property is well kept. The buildings are not close to each other and most have balconies that provide some privacy. Rooms and bathrooms... More

This was our 4th time at this resort and second time at the Royal Club. This is a lovely resort and the upgrade to the Royal Club made our stay much more enjoyable. The Royal Club staff and service were excellent with a special thanks to Nelly the Royal Club manager. We stayed for 7 nights I dove for 5... More

Spent Christmas the Royal Club with family. There were nine of us, six adults and three young ladies. Absolutely terrific vacation. This was our second time here and it won't be the last. Plans are already in place for a return visit. The Manager of the Royal Club is a wonderful lady named Nelly who cannot do enough for you.... More

If you upgrade to the Royal Club, you will be closer to the beach, have a heated pool, have a personal concierge, (Nelly), upgraded wines and liquor and overall a great experience. The other 2 pools are very clean but were a bit cold when you first enter as they don't seem to be heated. I mostly went into the... More

After a not so good experience at Occidental Grand we upgraded to the Royal Club. Good food, clean rooms, excellent service. The evening manager (Margarita) was very helpful and extremely nice. We learned that the rooms will be upgraded soon, we wouldn't mind returning once that's done. We had a two bed room because they were out of king, it... More

Overall the resort was pretty nice, but nothing to rave about. The "upgrades" that you normally get with the Royal Club were completely nonexistent! We have stayed at a Royal Club before, and this was pathetic. We had to stop at the front desk to even get a waiter at the royal club pool. Then to get a simple mixed... More

Stayed at the Royal Club 12/18-12/24, 2 adults and 2 boys ages 11,15. The adults were interested in relaxation and therefore we booked an extra room for the boys. Upon arrival we were upgraded to adjoining suites in bldg 21. The Royal Club (RC) is a gated section of the resort, closest to the beach and provides benefits not offered... More