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Privilege Aluxes

4.0 of 5
Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Hotel amenities
Privilege Aluxes
Ranked #7 of 35 hotels in Isla Mujeres
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1,148 reviews from our community

Traveller rating
    617
    359
    108
    41
    23
See reviews for
Families
105
 
Couples
828
 
Solo
15
 
Business
3
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sarasota, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

I cant say enough great things about the staff and set up at Privilege Aluxes. From the moment we were greeted with champagne til the day we checked out the staff were accomodating and there to make our stay memorable. Ross Gilermo Jesus Miguel Raul Ponche ~ everyone was great! Whatever we needed, they made it happen. We went with... More

Was this review helpful? Yes 1
Barcelona, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

We had a wonderful time with my wife and the kids. Isla Mujeres is such a unique place, you really feel being in holidays. Staying at the Privilege Aluxes is just the best choice. Location is perfect, just in front of the magic beach and also at 1 min walking distance to the town. The hotel is excellent, service us... More

Was this review helpful? Yes
Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

I just returned from my second stay at Privilege Aluxes, and I can't say enough good things about this magnificent resort. Everything about this property is first class. We stayed in a Platinum Suite and had rose petals waiting for us on the floor of the bedroom along with a swan sculpture made out of towels on the bed. There... More

Was this review helpful? Yes 2
See 3 more reviews by capozzi4 for Isla Mujeres
Privilege A, Social Media at Privilege Aluxes, responded to this review
15 May 2013

We are grateful for your preference and for sharing your good comments with others. It is fantastic to know that we will have the pleasure to welcome you again soon! Privilege Aluxes seeks to provide experiences and services based on criteria of excellence and we like to take care of our guests. We will always be at your disposal, we... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW via mobile

A group of us found this resort through online booking and have had some mixed emotions about our stay. The hotel is a little aged, but the rooms are decent. You can hear everything through the walls in your room, though. I even heard my friend discuss what he was planning to wear for dinner! There's no information in the... More

Was this review helpful? Yes 2
Detroit, Michigan
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

I have posted a review of this hotel in the past, but felt compelled to share the following story as a tribute to the excellence of the hotel and the AGI transfer service: My husband had a problem (because he left his computer among other things!) after check out and we did not realize this until we had already crossed... More

Was this review helpful? Yes 3
See 11 more reviews by afedmccormick for Isla Mujeres
Privilege A, Social Media at Privilege Aluxes, responded to this review
15 May 2013

We greatly appreciate your comments regarding the honesty and dedication of our staff, we are very proud because we know that the guest experience depends on the good personal contact. We hope to see you soon to make the most of your next holidays. More

Glendale
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2013 via mobile

We were one if 3 couples traveling in our group and read all the negative reviews just to get a feel for what we were in for. A lot of them are fairly accurate, however the good far out weighs anything negative you an find in your stay. We had the all-inclusive stay for a week ad it was well... More

Was this review helpful? Yes 2
Privilege A, Social Media at Privilege Aluxes, responded to this review
15 May 2013

We would like to thank you for giving us the opportunity as well as for your comments. We are pleased to know that the staff and service provided has surpassed your expectations and we look forward to providing with the best of our attention and excellent service on your next visit. More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 9 May 2013

We have been staying at the Privilage Aluxes twice a year for the last couple of years and each time it's has been better than the last. Everything is excellent, rooms, pool, staff the food etc. We love every inch of it..... we will be back in October and we just left last week.... just to give an idea...... You'll... More

Was this review helpful? Yes
See 3 more reviews by Maxitaly1968 for Isla Mujeres
Privilege A, Social Media at Privilege Aluxes, responded to this review
10 May 2013

We are pleased to greet you and at the same time we would like to convey our gratitude for your preference in Privilege Aluxes and your contribution with your comments. Thanks to reviews like yours we reiterate our ongoing commitment to improve. It will be our pleasure to welcome you back to your home on Isla in October. More

Bronx, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 8 May 2013

Myself and my girlfriend recently brought her sister along to our fourth stay at Privelege. We first visited the hotel in 2009, and we were blown away by how great the property was, as well as the customer service. There was a slight problem with our room and the staff went above and beyond, upgrading us to an amazing sweet... More

Was this review helpful? Yes 1
PrivilegeIslaMujeres, Quality Control at Privilege Aluxes, responded to this review
9 May 2013

We are sorry for the inconveniences you narrate in your review. We apologize for it. We also thank you for allowing us the opportunity to write our management response and for your remarks of the hotel and services. Your opinion is of tremendous assistance to improve our work. Though we do hope other fellow travelers do not think as you... More

Dallas, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 7 May 2013

Isla Mujeres is not really about large resorts, but this is not that large, really. The property is wonderfully located, they serve a generous and quality breakfast buffet, the private beach with drink servce chargeable to the room is across the street. Rooms were very clean and everything worked well, we owuld definitely stay there again. It is not the... More

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review
8 May 2013

Sincerely thank for your time and your review. It is fantastic to hear that our services and facilities were to your liking.We are specially pleased to know that you will stay with us again. We look forward to your next visit More

Twain Harte, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 7 May 2013

Great location and beach. I've been around the island and there doesn't seem like any comparison to this site. Foods great and has a wide selection. The front desk staff could be a little more welcoming or smile once in a while. It's fairly hard to communicate at times. Overall a great place to stay.It's worth renting a golf cart... More

Was this review helpful? Yes
Privilege A, Social Media at Privilege Aluxes, responded to this review
8 May 2013

Thank you for your feedback. It is fantastic to know that you enjoy at Privilege Aluxes with its perfect location and the finest beach. We want to let you know that your comments do not go unnoticed. You and your opinions are a necessary piece to this puzzle. We hope to see you soon again. More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Golf cart(111)
  • Room service(62)
  • Breakfast buffet(58)
  • Cafe Del(52)
  • Pool bar(50)
  • Ocean views(42)
  • Very nice(38)
  • Playa Norte(28)
  • Platinum suite(27)
  • Great Place(20)

Additional Information about Privilege Aluxes

Address: Ave Adolfo Lopez Mateos, Isla Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Isla Mujeres
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Romantic Hotels in Isla Mujeres
#4 Luxury Hotels in Isla Mujeres
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Privilege Aluxes: Truly a privileged experience ... more   less 
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Also Known As:
Privilege Aluxes Hotel
Privilege Aluxes Isla Mujeres
Privilege Aluxes Hotel Isla Mujeres

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Privilege Aluxes
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