One of the more luxury hotels in Merida . I stayed just one night on a business trip. I was so looking forward to cooling off in the pool after a hot hours of driving but was saddened that upon arrival the pool area was being re modelled . But they have to do it sometime..... Apart from that the... More

This has got to be one of the nicest hotels in Mexico.i loved the rooms, the service was awesome and the restaurant is very good. The location is perfectly located in town too. I want to bring my wife back here.

Very useful if you come to Mérida for visa application is great, it is close and staff is knowledgable, you can go for a nice walk to Paseo Montejo in a blink. There are a lot of little restaurants and stores to enjoy a round.

My family stayed at this hotel just before Christmas last year and found it definitely up to Hyatt standards. The staff are all very friendly and helpful. The rooms are spacious and the beds comfortable. The hotel is easily accessed by rental car and centrally located to see this beautiful city. A cab ride to the Catherdral and central market... More

My husband and I went to Merida during our honeymoon. Unfortunately, at out arrival in Merida, I was sick............ The staff was very nuce and the service very good, expecially considering the peculiar situation. I found that the room was quite big and confortable for both of us. The position of the hotel also needs to underlined, as we had... More

Well located in Merida, I shall have wonderful shopping options with a very short walk. The hotel keeps still its splendour even if age shows its signs. Service is a very high point. The rooms are extremely confortable, but probably renewing the shower and fawcets at the bathroom could improve it to consider it excellent. I got a room at... More

Initially, when we entered our room after checking in, it smelled musty. The A/C wasn't on. The room has indoor/outdoor carpet, which I feel contributes to the musty smell, but once the A/C had been on, we didn't notice the smell at all. The carpet didn't appear very clean. I'm not sure carpet is necessary in this location - could... More

Large hotel not that far from downtown. Rooms are large, service is on the elected level. However it would need some refurbishments in order to stay on the level Hyatt wants to be. As the air conditioning was very noisy we couldn't use it (here is the choice between getting cool air or falling asleep). Cupboards have done their time... More

We spent one night on our way to Cancun, this os not a hotel at Hyatt standard art all!!! The rooms are smelly, old, the carpet is filthy, plain dirty rooms. The ceilings are very low yiu can touch them and I'm noy very tall!! We came back from a nice dinner downtown wich is not walking distance but a... More