First - this is one of the cleanest resorts we have ever been to. The public and private areas are spotless. The service is unmatched. The staff is very pleasant and helpful. We experience a language barrier only a few times in a resturant since not every employee is fluent in English. We are cruising people so this was something... More

Every good thing you read about Secrets Maroma is true. We just got back from a wedding there and wow, was it amazing from start to finish. It's a pricy resort, but for that cost, you don't have to think about a thing while there. The restaurants are truly top notch and the drinks are delicious. (Make sure you call... More

Great couples retreat. Ok, I have been meaning to review my stay here for sometime (life, toddler got in the way). We actually stayed here June 2010 but Trip Advisor will not let me go back that far. This was by far a wonderful couples retreat, we stayed in a concierge level ocean view room near the beach We were... More

Jewelry was stolen out of my wife's luggage upon check in. The hotel management and security have been less than helpful, professional or compassionate.  Upon arrival, we were instructed to leave our luggage with hotel staff at the front of the hotel. We were transported to "preferred" check in.  An hour later, when we got to our room, we waited... More

Hi guys!! Ok, I want to high light the good and the bad. I will be the first to admit that I might be sort of a resort snob...I like things nice and I like things luxurious so my expectations at times can be a little high. However, when you see 5 stars next to a resort, you assume that... More

Secrets Maroma is probably one of the finest resorts that we have visited in the Riviera Maya. Service was the best. We never had to wait for anything. The response was always "My Pleasure". Everyone says"Welcome Home" when you get there. That is a nice touch after you have been traveling all day and would like nothing more than to... More

My husband and I have visited Secrets Maroma Beach for a belated honeymoon, we have had a fantastic time due to the following: - amazing food and drink, our favourite restaurant was the Portofino Italian...better than any Italian we have visited before, even in Rome! - staff are fantastic, from the cleaners through to the Entertainment staff, everyone cannot do... More

I've heard a few reviews. After going there in May, here's what to expect. A 30 minute ride to the resort, a mile at the end is dirt road. It wasn't well organized coming out of the airport. But it seems resort had nothing to do with the fiasco. At arrival we entered the resort greeted by an conscier, champagne... More

We went to Secrets Maroma Beach (SMB) for our honeymoon and we loved it. On arrival we were warmly greeted, given a wet towel to freshen up and a glass of bubbly as we checked in. We were taken down to our room where we had a lovely swim out suite on building 15. Think this is the closest building... More