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Royal Hideaway Playacar All-inclusive Resort Reviews, Riviera Maya/Playa del Carmen, Mexico

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Royal Hideaway Playacar

5.0 of 5
Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
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Royal Hideaway Playacar
1,617 traveller photos
Ranked #12 of 193 hotels in Playa del Carmen
4.5 of 5 stars 1668 Reviews
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1,668 reviews from our community

Traveller rating
    1,217
    297
    86
    45
    23
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Families
81
 
Couples
913
 
Solo
22
 
Business
24
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Austin, Texas
1 review
2 helpful votes 2 helpful votes
“Fabulous 50th B-Day for Fowlers”
5 of 5 stars Reviewed 17 May 2013 NEW

My wife and I just returned from the Wonderful R.H. in Playa after celebrating my 50th Birthday, and I can honestly say that it will be one that will be fondly remembered forever!! We cannot begin to express our delight, amazement, and just how our expections were highly exceeded by the Staff, property, and Restaurants! "MONICA MUNOZ", Customer Service Manager,... More

Was this review helpful? Yes 2
Tulsa, Oklahoma
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
“Royalty for a week”
5 of 5 stars Reviewed 14 May 2013 NEW

From the manicured grounds to the luxurious room to the friendly well-trained staff to the gourmet dining to the beautiful beach, the stay was something out of a story book. Beautiful gardens and fountains, no bugs. Nice comfy bed and sheets, marble floors and bathroom with double sinks, shower and jacuzzi tub. Balcony to sit on the mornings and fountain... More

Was this review helpful? Yes 6
See 2 more reviews by SteveandMarji for Playa del Carmen
Sudbury, Canada
1 review
2 helpful votes 2 helpful votes
“Mr & Mrs Gaetan”
4 of 5 stars Reviewed 14 May 2013 NEW

PrOs : Excellent service ( once you have their attention..) All personnel are an absolute pleasure to deal with ; Always with a smile and total commitment to your needs .............. people like "CHRISTIAN", "ADRIAN", ARTURO, LUIS, ANGEL ,BERNANDINO & MARIO !!! Went above and beyond to Make this place, a memorable one !!! **** extremely romantic setting with a... More

Was this review helpful? Yes 2
Edmonton
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
“Fancy and beautiful but needs a tune up”
4 of 5 stars Reviewed 13 May 2013 NEW

I have stayed at over a dozen other resorts and was very excited to finally have the opportunity to stay at a 5 Diamond Resort. This is our first visit to the Royal Hideaway Playacar, and generally it was great. The entrance as you drive up is very impressive, and the friendly bell boy who graciously escorts you personally over... More

Was this review helpful? Yes 3
See 6 more reviews by Orchidmandy for Playa del Carmen
Latham, New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Royal Hideaway”
4 of 5 stars Reviewed 12 May 2013

This was a great resort. The only complaint I could make would be the room condition being outdated and humid most of the time. The food was excellent and the service was excellent. It was walking distance to fifth avenue.

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Santa Barbara
2 reviews
2 helpful votes 2 helpful votes
“Perfect”
5 of 5 stars Reviewed 12 May 2013

Just returned from a fabulous vacation. Food Excellent. Recommend that you call one week before you get there to make your dinner reservations. Or else plan on eating around 10 p.m.. Beach is amazing. Crystal clear water - tourquise blue and white sandy beach. If you are planning spa time I would pass. They are over priced about $175.00 for... More

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Will be going back!”
5 of 5 stars Reviewed 12 May 2013

We stayed at the RH last month for five nights which was not long enough! We have travelled to Mexico many times always staying at the top rated resorts. The food here was definitely the best! Every meal was delicious. The beach is amazing and almost as beautiful as Maroma beach which is our favorite in Mexico. Our room was... More

Was this review helpful? Yes 3
Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“Excellent Food and Beach”
5 of 5 stars Reviewed 11 May 2013

My wife and I visited the Royal Hideaway Playacar from April 20 - 27, 2013. This is our third all-inclusive visit in the Playa del Carmen area. Last year we stayed at the Riu Palace, which was about 1/4 from the Royal Hideaway. The Royal Hideaway was a higher class hotel compared to the Riu Palace. The Royay Hideway is... More

Was this review helpful? Yes 8
Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great Service lovely resort”
5 of 5 stars Reviewed 11 May 2013

The staff everywhere were great we had a wonderful concierge Roger who made every effort to insure we had a pleasant stay.We will certainly go back.The resort grounds are kept beautiful they were always cleaning and updating . The food and presentation was top notch we enjoyed all the restaurants at the resort. The staff were friendly and made you... More

Was this review helpful? Yes 1
Brentwood, Tennessee
1 review
16 helpful votes 16 helpful votes
“Slipping from the top position?”
4 of 5 stars Reviewed 9 May 2013

This was our 8th trip to the Mayan Riviera. Our first visit was to Royal Hideaway, followed by Aventura Spa Palace, Excellence Riviera, Secrets Capri, Secrets Silversands, Secrets Maroma (x2), then finally our return trip to RH last week. Because we started at RH, we found ourselves comparing all other resorts to the RH standard so we were very excited... More

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Was this review helpful? Yes 16
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Hotel Summarization (Beta)

What travellers say

  • “Las Ventanas” (46)
  • “Room service” (37)
  • “Dinner reservations” (25)
  • “Breakfast buffet” (23)
  • “Very nice” (23)
  • “Infinity pool” (15)
  • “Beach chairs” (8)
  • “Very good” (8)
  • “Hot tub” (8)
  • “Chef Table” (7)

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Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotels in Playa del Carmen
#9 Luxury Hotels in Playa del Carmen
#10 Romantic Hotels in Playa del Carmen
#11 On the Beach Hotels in Playa del Carmen
#19 Family Hotels in Playa del Carmen
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Award winning luxury all inlcusive resort set along the beautiful beaches of Playa del Carmen Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway
Royal Hideaway Playacar Occidental Hotel
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico

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Royal Hideaway Playacar
Lote Hotelero No. 6 Fracc.
Playa del Carmen 77710
Mexico
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