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All 186 Playa del Carmen hotels »

Maroma Resort and Spa by Orient-Express

5.0 of 5
Carretera 307 | Solidaridad, Playa del Carmen 77710, Mexico
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Ranked #13 of 186 hotels in Playa del Carmen
4.5 of 5 stars 467 Reviews
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467 reviews from our community

What travellers say about this hotel
  • Beach bed(18)
  • Very good(16)
  • Ocean views(14)
  • El Sol(10)
  • Main building(8)
  • Riviera Maya(7)
  • Ocean view room(7)
  • Staff member(5)
  • Orient Express(5)
  • Other guest(5)
Traveller rating
    348
    62
    17
    26
    14
Only show reviews for Family (15) | Couples (260) | Business (7)
Date Rating
Mexicomamma
St Paul, MN
Reviewer
4 reviews
18 helpful votes
5 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

I think that to be fair when evaluating a hotel/resort it would be helpful to have categories. For example it is possible to give a nice not too expensive all inclusive five stars but those five stars do not equal the five stars given to an upscale rather expensive resort. So when I evaluate Maroma the five stars I am... More

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jrj48
Springfield, Missouri
Senior Reviewer
7 reviews
2 helpful votes
5 of 5 stars Reviewed 13 February 2012 NEW

our third visit to this great small resort,now an Orient Express property for the past several years. Although there is some encroachment of "corporate" they have remarkably been able to keep the friendliness and "home" feel as a culture in theri employees both old and new. Staff learns your name very quickly here. some staff recognized us from our last... More

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alexshulman
North Haledon, New Jersey
Senior Contributor
31 reviews
147 helpful votes
5 of 5 stars Reviewed 12 February 2012 NEW
1
person found this review helpful

We are very particular in our vacation choices and visited Mexico 5-6 times in a last 2-3 years. We love Esperanza, Ventanas/Cabos/,BanyanTree,Rosewood/Riviera Maya/ Maroma is very unique and outstanding place. It reminded me Royal Palms/Arizona/ and Rancho Valencia/California/ but IMO MR exceeds all above mentioned places. Previous reviews outlined in a great details major aspects of this property. Not to... More

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960Robert_R960
Northport, New York
1 review
5 of 5 stars Reviewed 11 February 2012 NEW

Warm smiles welcomed our arrival to this beautifully landscaped romantic getaway on the beach. Our room was above and beyond our expectations; very spacious, clean and comfortable, with views and sounds of the ocean. Men, ask Jessica to provide the flowers for your room; and don't for forget the card. The spa accommodations and services are extraordinary and the therapists... More

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hollyhockster
Mechanicsville, Iowa
1 review
5 of 5 stars Reviewed 9 February 2012 NEW

Hands down the most romantic spot on the planet. You have to get there to experience it for yourselves. It's so romantic, you could take your dog and have fun!!!!! More

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OliveOilandLemons
Calgary
Reviewer
4 reviews
3 helpful votes
5 of 5 stars Reviewed 9 February 2012 NEW

This is a second instalment in a series I am offering on breakfast on the Mayan Riviera. Most hotels on the Riviera are all inclusive and it is often difficult to find resorts that are open to non-staying guests. We love good food, perfect settings and excellent service, right along with simplicity and authenticity and have developed quite a repertoire... More

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lulu33469
West Palm Beach, Florida
2 reviews
2 helpful votes
1 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

I just got back from Maroma & I'm heart-broken.....it is now grossly overpriced and not the intimate hotel I remember from 7 years ago.... Yes, you pay for the amenities and the exclusivity of the property. Yet, I found the cost of dining quite high, $100 for breakfast, which consisted of eggs on a tortilla, some bread, juice & coffee.... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
9 February 2012

Dear lulu, Thank you for taking the time to share with me and other readers your comments concerning your recent experience. Although, I believe you are confusing our hotel with another one perhaps in the same area, as it has happened in the past. Our breakfast goes way beyond eggs on a tortilla in addition to the fact that we... More

torontojeff
toronto
Senior Reviewer
8 reviews
7 helpful votes
5 of 5 stars Reviewed 6 February 2012

A magical, romantic hideaway. Impeccable, friendly service. Stellar food. The best spa in the world. Dessert in the tower under the stars is orgasmic! More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
8 February 2012

Dear Jeff, Thank you very much for your kind words. We are very happy to know you enjoyed your stay at Maroma (especially de desert under the stars). We look forward to welcome you again in the not too distant future! Kind Regards, Federico Echaiz Managing Director More

frannyp01
Bridgewater, New Jersey
1 review
5 of 5 stars Reviewed 5 February 2012

My wife and I just returned from a 5 day stay at Maroma to celebrate her 50th birthday and it was simply wonderful. We have stayed at many of the best hotels around the world and we have yet to encounter such simple luxury and gracious hospitality as we found at Maroma. It is truly a hidden gem - and... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
8 February 2012

Dear Franny, Greetings from Maroma! Thank you very much for your complimentary comments. We feel honored to know you and your wife had a fantastic vacation time and birthday celebration! We would love to welcome you again in the not too distant future to ensure you another truly authentic experience in our hidden gem. Kind Regards, Federico Echaiz Managing Director More

jean c
Chappaqua, New York
1 review
5 of 5 stars Reviewed 3 February 2012

My husband and I went to the Maroma Resort and Spa for a short get away at the end of January. The hotel was immaculate, the grounds were lovely, the beach was perfect, the water was warm and inviting and most of all, the staff could not have been more accommodating. Our room had a gorgeous ocean view from a... More

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MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
8 February 2012

Dear Jean, Thank you for sharing your comments and beautiful photos with us and a wider audience. We are very happy to know you had a lovely experience. We look forward to welcome you again in the future to ensure you another fantastic experience! Kind Regards, Federico Echaiz Managing Director More

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Maroma Resort and Spa by Orient-Express Also Known As

  • Maroma
  • Maroma Resort
  • Maroma Resort Spa
  • Maroma Hotel Playa Del Carmen
Address: Carretera 307 | Solidaridad, Playa del Carmen 77710, Mexico

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Maroma Resort and Spa by Orient-Express
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