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All 186 Playa del Carmen hotels »

Maroma Resort and Spa by Orient-Express

5.0 of 5
Carretera 307 | Solidaridad, Playa del Carmen 77710, Mexico
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Ranked #13 of 186 hotels in Playa del Carmen
4.5 of 5 stars 467 Reviews
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467 reviews from our community

What travellers say about this hotel
  • Beach bed(18)
  • Very good(16)
  • Ocean views(14)
  • El Sol(10)
  • Main building(8)
  • Riviera Maya(7)
  • Ocean view room(7)
  • Staff member(5)
  • Orient Express(5)
  • Other guest(5)
Traveller rating
    348
    62
    17
    26
    14
Only show reviews for Family (15) | Couples (260) | Business (7)
Date Rating
Amanda0561
London
1 review
5 of 5 stars Reviewed 1 February 2012

Our first trip to Mexico took place in April 2011, we chose Maromo purely based on the website, and some good reviews on Tripadvisor - we were not at all disappointed, in fact the resort exceeded our expectations. From the first moment we arrived we were greated with warm smiles, a Maroma tequila, and "welcome home". We very soon came... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
8 February 2012

Dear Amanda, Thank you very much for your kind comments and beautiful photos! We feel honored to know you had a truly and authentic experience at Maroma last April. All employees at the property give their heart in every detail delivered to our guests. We look forward to welcome you again in March to ensure another wonderful stay! Please do... More

Julie J
Birmingham, AL
Reviewer
3 reviews
5 helpful votes
3 of 5 stars Reviewed 31 January 2012
3
people found this review helpful

My husband and I went to Maroma for the first time in January for a five night getaway. We have had numerous Caribbean vacations but this was our first time in Mexico. The resort was gorgeous; the beach looked beautiful, but we couldn't stay in the water. It was filled with trash - construction debris, clothing, plastic, bottles, etc. There... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
3 February 2012

Dear Julie, Thank you for taking the time to share your experience with us and other readers. We were very happy to host you in Mexico and in our romantic paradise! We appreciate your comments and sincerely regret if during your stay the condition of the sea water was not what you expected. We work very hard every day to... More

jointbrowne
Tulsa, Oklahoma
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 30 January 2012

My wife and had a wonderfull time at Maroma. Best beach I've seen in Mexico. Ultraluxurious beach beds. The service was great. The staff was nonobtrusive but always available. Hospitality can arrange anything you want: private tours, spa, helicopters. Even contacted us prior to our arrival to find out likes/dislikes about food and had obtained certain dietary foodstuffs for us... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
3 February 2012

Dear Jointbrowne, Thank you very much for your complimentary comments! We feel honored to know you really had a great experience in our little Paradise. We would love to welcome you back in the not too distant future to ensure you another wonderful experience! Kind Regards, Federico Echaiz Regional Managing Director Mexico More

Rafael V
Lima, Peru
Contributor
15 reviews
6 helpful votes
5 of 5 stars Reviewed 27 January 2012

This fabulous hotel is located in a beautiful natural setting that allows its personnel make every effort for a perfect experience. Beach, pools, bars, restaurants and ammenities are located at the right places, simply but tastefully decorated to make guests feel comfortable. Food and drinks are delicious with the right mix of local and international recipees. Hotel hosts are always... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
3 February 2012

Dear Rafael, Thank you very much for your kind comments. We are very happy to know you had a wonderful time during your honey moon at Maroma. We look forward to welcome you again in the not too distant future. Kind Regards, Federico Echaiz Regional Managing Director Mexico More

Soccerbeds
2 reviews
2 helpful votes
5 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

This is my wife and my third time back to Maroma and it is as wonderful as the last 2 times. Like many of the reviewers, we continue to return for Maroma's unique experience. Unlike The Rosewood and Banyan Tree, Maromas starting Garden Rooms are only 315 sf versus the 3,000 sf monstrosities at Banyan Tree. I disagree with the... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
27 January 2012

Dear David, Thank you for sharing your kind comments! We feel honored to know you and your wife had a fantastic experience. Everyone in the hotel is delighted to welcome you every time you come! We look forward to welcome you back again in the not too distant future to ensure you another truly authentic and pleasant experience. Kind Regards,... More

UmbrellaGuy
Medford, New Jersey
1 review
1 helpful vote
3 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

My wife and I visited the Maroma Resort and Spa in December after friends of ours had been recommending it for years. But, they warned us that it might be much different because it had been purchased by Orient Express,and that they had not been there in over 5 years. We have travelled extensively, are not afraid to spend money... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
27 January 2012

Dear UmbrellaGuy, Thank you for a taking the time to share your comments with us and other readers. We appreciate your comments and sincerely regret of the disappointments experienced in your last visit. As being part of Orient-Express has been a real positive change for the property, all our staff works hard every day to provide the best service, product... More

ZumbaGirl982
Milwaukee, WI
1 review
5 of 5 stars Reviewed 24 January 2012

I have never had a more magical vacation experience as I did at the Maroma. I can't say enough about this classy, welcoming and friendly resort. The entire staff was so efficient and accommodating, anticipating our every need. I will never forget Johnny, our beach waiter, who always wore that special smile, and whose service was so prompt and courteous.... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
25 January 2012

Dear ZumbaGirl, Greetings from the warm Caribbean! Thank you very much for your beautiful words. We feel very happy to know you could experience an authentic and magic time at Maroma. I will ensure all our staff knows about your complimentary comments! We look forward to welcome you again in the not too distant future. Kind Regards, Federico Echaiz Regional... More

kclittle
Washington DC, District of Columbia
1 review
1 helpful vote
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

My husband, Michael, and I just returned from our second visit to Maroma, both times to celebrate our anniversary. Our stay was as incredible the second time as it was the first. This is a fantastic place to celebrate a special occasion -- intimate and romantic. The setting of the hotel is absolutely breathtaking - pristine beach (constantly tended by... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
25 January 2012

Dear Kclittle, Thank you very much for your complimentary comments! We feel honored to know you enjoyed a truly romantic stay at our magic Caribbean paradise. We look forward to welcome you again in your next anniversary or perhaps sooner! Kind Regards, Federico Echaiz Regional Managing Director Mexico More

tennisplayer1
washington dc
Reviewer
5 reviews
1 helpful vote
5 of 5 stars Reviewed 23 January 2012

My wife and I just returned from Maroma (our second time there). The place is incredible. We travel a great deal and have never experienced such warmth and care from a hotel staff (kudos in particular to Jessica in Hospitality). The beach cannot be beat by any Caribbean location, and where else would you find 6-8 employees clearing the beach... More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
25 January 2012

Dear TennisPlayer, Greetings from sunny Maroma! We are delighted to know you had an authentic and pleasant experience during your stay with us. I will share your kind comments with all our staff to keep them motivated. We look forward to welcome you again in the not too distant future. Kind Regards, Federico Echaiz Regional Managing Director Mexico More

Yves I
New York City, New York
1 review
5 of 5 stars Reviewed 23 January 2012

We found Maroma to be a wonderful place where we plan on going again and again!!! More

Was this review helpful? Yes
MaromaResortandSpa, General Manager at Maroma Resort and Spa by Orient-Express, responded to this review
25 January 2012

Dear Yves, Many Thanks for your comments! We are very happy to hear you had a great time in Maroma! We look forward to welcome you again and again! Kind Regards, Federico Echaiz Regional Managing Director Mexico More

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Maroma Resort and Spa by Orient-Express Also Known As

  • Maroma
  • Maroma Resort
  • Maroma Resort Spa
  • Maroma Hotel Playa Del Carmen
Address: Carretera 307 | Solidaridad, Playa del Carmen 77710, Mexico

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Maroma Resort and Spa by Orient-Express
Show the lowest price for this hotel* (from our partners)
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