We have been traveling to the Cancun area for almost 30 years and stay at a different place each time. This place was so much fun with a splash of jungle ambience. Stone trails weave from the lobby to the rooms, pool and the beach, which is unlike any other resort we have stayed in. Early morning strolls are relaxing... More

Having been to Mexico twice before we thought we would try a hotel near to a town for a change. The Quetzal had everything we wanted. It was only 10 min walk to Playacar if you wanted to have a shop or browse, or just go for a walk. The hotel itself was very clean and the service was really... More

We just got back last night and let me first start off by saying, we have been to this resort three times and have traveled a lot of places. We have even stayed at other Iberostar properties. We checked in at night, so we did not realize the major construction going on next door until 6:30 am the next morning,... More

We enjoyed our stay very much! The food was excellent. The waiters were amazing...very attentive and friendly. There was a good array of activities throughout the day. I miss Zumba on the beach with Mauricio at 4PM every day. The Steak House, Japanese restaurant and Italian Restaurant were great! Just some suggestions for the maid cleaning service. We ran short... More

My family thoroughly enjoyed staying at the Iberostar Quetzal. The staff were more than pleasant. The rooms were ver y nice and clean, I did miss a hammock on my balcony, The staff always made sure that we had plenty of bottled water to drink and to make our morning coffee with. Whatever we needed, they graciously provided. I would... More

Stopped at the Quetzal from 21 May 2013 for 2 weeks. Users Thomas Cook as my holiday provider: All paperwork was done via the Internet and no problems. Day before we left Thomas Cook e-mailed to inform me that there was building work taking place in the hotel next book, by the time I read the e-mail is was less... More

After a disasterous start to our 5th mexican holiday where we choose another hotel we transfered to iberostar as we had stayed here 4 times before. The hotel's service is second to none. Excellant cleaning service that accomodates different wake up times. What stands out here is the look and feel of this hotel. Beautiful open lobbies that are clean,... More

April 2013 we again stayed at the Iberostar Quetzal. Here is a letter we sent the managment. Love this place!! Dear Saskia Jaspers, I wanted to let you know what fabulous service we received from two wonderful ladies at your front desk, Quetzal. We are here for the 6th time at the Quetzal this year. As always, I sent a... More

We stayed here for 10 days in May. We are used to travelling holidays and decided to try the all-inclusive beach holiday. We travelled with Thomas Cook, who where very disappointing for start to finish- we wouldn't use them again. The hotel itself was really nice- very clean, all the staff were incredibly friend and helpful. We found the food... More