Had cold water for the entire stay! Tried to find a solution with the staff which didn't help us... The rooms are very dark, the wifi doesn't always work. Problems with things in the room such as closing and opening the door. Recommend to find somewhere else to stay..

I live in Cancun and had accompanied my friend who was visiting Playa del Carmen. This hotel is just around the corner from the ADO bus station and from the outside, I had always gotten the impression that it was a bit of a costly affair. A friend had mentioned it was a good deal so after going into different... More

For years we've walked by this hotel always enjoying its look and courtyard. This we had the opportunity to try it as we had to overnight before our timeshare was ready. Bottom line, it's basic, clean, quiet and good value for the price. It met our needs. Beds were comfortable, amenities are basic and for many they would say it... More

Recommendable hotel for those who don't favor the big all inclusive resorts. Feels more 'local' and the staff is friendly and helpful. Location is perfect. Nearby the lively 5th av and the beach on walking distance. Tip: ask for a room with windows as we were assigned to one without windows in the first place. We now have a great... More

Great location , close from the beach .Rooms are really clean ! Staff really helpful ! I definitely recommend this hotel. For the price we paid , it was an awesome stay. Thank you hacienda del caribe !

We stayed for 8 nights in February. The staff were extraordinary: helpful, friendly, and quick to help with any of our requests. They asked if we would consider moving from the first to third floor after our first night. The first floor room was fine: one queen sized bed, facing the pool, nice bathroom/shower area and a small wardrobe and... More

The hotel is in a great, central location, and has an attractive courtyard. Don't be fooled by pictures of the pool which is too small for a proper swim - but since it's so close to the sea it doesn't matter. The rooms are clean, unfortunately ours only had a small window and the main light didn't work - and... More

We got moved to this hotel because the hotel we originally booked (who shall remain nameless to protect the guilty) has overbooked themselves. The room on the third floor was comfortable, the balcony was very nice to have for an evening glass of wine, and the location of the hotel, as others have mentioned, is great -- close to everything... More

We booked last minute and couldnt find much else available but this looked nice enough for a night. The rooms were dated but clean. Tube tv on the wall, old rusty but working AC unit, decent looking beds. The cons to our room: hole in floor of shower to ??, the water pressure was next to a trickle, hot water... More