According to Hotels.com and Acanto's own website, the hotel seems quite perfect. It is pricier than others but we were prepared to pay this, as we expected top service and an easy-going time in Playa del Carmen. We were terribly disappointed due to numerous issues, which piled up as an unsatisfactory experience. First, according to the reservation from Hotels.com we... More

A newly renovated hotel hotel, it is right in the heart of Playa, an all around fantastic location. Eventhough it is right off 5th, it is very quiet. Definitely a plus to have separate bedrooms too. The suites were very well appointed. I would absolutely consider staying there again. More

I was very impressed with this condo hotel. I loved the layout and the outdoor courtyard, our room was very large and beautiful. It overlooked the courtyard and at night it is lit up by candlelight which made it very romantic. The shopping list service is a major plus. We had fresh fruit and all our favorites waiting for us... More

This Hotel is Beautiful- very relaxing- and the setup is perfect- steps from all restaurants and 2 blocks from beach-we had 2 rooms with 2 beds in each- had plenty of room- would def stay next year for the BPM again- although we didnt use it much- had a nice sundeck with jacuzzi More

A fantastic choice. Had a wonderful stay there. Courteous and helpful staff right in the heart of playa. Clean new rooms and bath with very comfortable beds. Would 100% stay there again. More

What a great place to stay, beach club access, spa, shopping, entertainment and food right across the street and around every corner. Our accommodations were awesome with a full kitchen, 3 full baths, 3 bed rooms, our balcony looked over the pool. The staff was excellent they went over and above to make sure that we had everything we needed,... More

Just got back from Christmas & New year getaway. My wife just can't stop talking to her friends and family about Acanto Boutique Hotel. This is our first trip since the their renovations. What can we say we thought is was great before it's even better. The location was great and the beach club and their discount cards for the... More

The cosmetic appearance of our room was nice, new, etc, and the staff certainly try to be accommodating but there were many problems with our stay. We chose to stay here last minute after reading positive reviews online so we were quite surprised when we arrived here--> we found the place under construction, dusty and noisy and without a properly... More

I wish I was able to stay longer at The Acanto. Went with my new girl friend and got a great deal on a Penthouse Suite that had a PVT roof terrace with PVT Hot tub that was just heaven at sunset. The staff was very helpful in sending us to some great local restaurants and tippe us off to... More