The Grand Mayan resort is absolutely gorgeous! The staff always helpful and polite. We had two Grand suites in building 4. Absolutely beautiful, clean and well kept. Our plunge pool on the balcony had debris in it. One call to the front desk and shortly thereafter, someone was there to clean the pool. We had a buffet dinner at the... More

The drinks were watered down and expensive. The brunch was excellent and worth the cost the other meals we had were average and not worth the price. I found that is was better to go out in town then to eat on resort. I felt cheated after I ate the meals on the resort. I'm not sure if this is... More

This was our first visit to a Mayan resort and we were very impressed overall. Nice facilities, very gracious and friendly staff, good food at all the restaurants we tried were the high points for us. Some reviewers have complained about prices but I was very pleased with the prices and cashless policy for a non-inclusive resort option. We eat... More

This place is nice and clean and the resort itself has plenty to do. That being said, we are the kind of people that like to go outside the resort and the location is kinda in between areas. They have a 10$ shuttle for 2 people to go to playa del Carmen but its about a 20 minute ride. The... More

Was invited to the site at the airport and promised they would get us the same attractions at 60%off we were going to do anyway. Sure, we signed up. Someone was supposed to pick us up at the hotel we were in and take us to the Grand Mayan at 8:30am and take us to their really nice buffet breakfast... More

Being timeshare owners at this resort we have vacationed there many times over about 8 years and were happy to see that it is in better condition than ever with added new restaurants and beautiful pools. Read some Trip Advisor reviews that said furniture was in poor condition and the whole place needed remodeling, but we found everything to be... More

If you like an atmosphere where everyone wants to help you this is your spot. If you like to avoid mega opulent high rise hotels this is your spot, if you like lush Eco-type hotels with sprawling grounds, wildlife and a range of pool types ... this is your spot. Not your first choice if you want to be very... More

Beautiful!!! Fun, peaceful... all great for families or couples. A little spendy at restaurants and bars. We would defiantly go again. Transportation is less if you go via "express" vans on the main road/Hwy. Recommend going to Puerto Morales for a more traditional experience.

I won't repeat all of what's been said. The resort IS enormous and beautiful. Pools at every turn. Service is fantastic! GREAT and memorable family vacation. A few tips that may not have been covered in other reviews. Things to bring: -A collapsible tote-bag style cooler to bring drinks and snacks to the pool or beach. -"Bio-degradable" sunscreen. This is... More