Short and sweet. There is not one good thing I can say about this resort. Everything was poor; the food, service, rooms, communication, etc. is here. I am an avid traveler and this was horrible. Also speaking with other guests not one was happy. Ruined my girlfriend's birthday dinner....

Just came back May 11th 2013 . The resort is mosquito infested, the beach was non-existant and the food was cold and lousy. The pool bar had only one person tending it and had his work cut out for him because there were two poolside waiters to service plus long lineups of guests The tour operator West Jet Vacations and... More

We stayed in bldg 1, near the beach for a week. The ceiling fan and light turned itself on multiple times per night, which is kind of a scary wiring concern and made it tough to sleep. Light bulbs needed replacing, and bathroom floor drain backed up onto the floor when using the shower. Tips didn't seem to make much... More

My husband and I had a wonderful time here in early May 2013. The food at the restaurants were really great- well presented and good quality and such good variety. Service was excellent- especially at the french and oriental restaurant. Buffet was fine but we preferred to book a restaurant. We upgraded to get an ocean view as we're given... More

Firstly the food was amazing, huge amount of choice and restaurants. We had no problems getting bookings in the restaurants that we wanted to eat in. The only time we could not get something decent to eat was when we returned from a day trip at 10pm so all the restaurants were closing. We were very tired though so just... More

We just stayed at Blue Bay Grand Esmeralda in Riviera Maya for a week at beggining of May for our anniversary, our first judgement when at the Lobby and during the check-in was: !Hotel looks and sound to be amazing! nevertheless once we steb by the beach we changed somehow our first idea, beach looks dirty and quite short, in... More

The BlueBay Grande is a beautiful hotel set in lush gardens. We had a lovely warm welcome that included some info on the hotel and a local drink before checking in. Check-in was quick and simple and we were then taken by buggy to our "block". ROOMS: The rooms are spacious and adequately furnished and well stocked with tea/coffee/sugar etc..... More

We stayed at the Blue Bay for a week at the end of April 2013 for our honeymoon, we were a bit nervous about going after reading all the bad reviews. Once we arrived at the Blue Bay we were welcomed with drinks at check in and taken to our room. We were in building 5 on the 4th floor... More

My husband and I stayed at Blue Bay Grand Esmeralda for a week at the end of April, 2013. We had a wonderful time and would highly recommend this resort. It was very well kept, staff was always cleaning everything! The rooms were cleaned and the refrigerator stocked every day. Staff was very friendly and polite. The food was awesome!... More