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City Express Puebla Hotel Reviews, Puebla

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City Express Puebla

2.0 of 5
Calle 10 Norte No.1406 Col. El Alto opposite of Paseo De San Francisco | Centro Histórico, Puebla 72000, Mexico
Hotel amenities
City Express Puebla
23 traveller photos
Ranked #29 of 74 hotels in Puebla
3.5 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    8
    13
    7
    2
    3
Date Rating
Merida, Mexico
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Poor service from the reception”
2 of 5 stars Reviewed 3 May 2013

The hotel itself is beautiful, the grounds are nice and quiet. The single rooms are small, the bathroom works well except for one day. The computer room is fine but the wifi connection usually has problems. All this is overshadowed by poor service attitude in general, but especially for receptionists: Delia, Mariana and one more I can not remember his... More

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ControlCalidad, Guest Relations Manager at City Express Puebla, responded to this review
8 May 2013

Good afternoon Joselo, Thanks for contacting us, we want to apologize for what happened to the service, we talk to the people involved, be sure that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us your experience. Which are taken into account to grow and leverage our areas of opportunity.... More

Vancouver, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“What you see is what you get”
4 of 5 stars Reviewed 6 March 2013

This is a basic chain style hotel. It is functional and seems to be well used by business travelers. We were not very impressed with breakfast which was included. Staff were fairly friendly. The location is very good. It is close to Centro and zocolo. We also enjoyed the artist area nearby, La Parisan. The rates were reasonable and the... More

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See 3 more reviews by John P for Puebla
ControlCalidad, Director de Relaciones con Clientes at City Express Puebla, responded to this review
11 March 2013

Dear Guest: We just want to send a short note to say that we are aware of the drawback of our hotel. We commit ourselves to continue to improve our services to meet 100% with your needs. Thank you very much and hope to see you there at other times We remain at your entire disposal, we parted. More

Guadalajara, Mexico
Reviewer
5 reviews 5 reviews
“Excellent for business trips”
5 of 5 stars Reviewed 6 January 2013

Ideal place for business trips on a tight budget Hotel is clean, rooms are small but practical. It has a small gym, free internet, buffet breakfast with fruit, natural juices, and ham. Staff friendly and helpful There are City Express Hotels by Finsa and Angelopolis if you are going to those areas, It has a cafe out the door and... More

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See 4 more reviews by RLuthe for Puebla
ControlCalidad, Guest Relations Manager at City Express Puebla, responded to this review
10 January 2013

It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. Together with you we are taking an important first step in our path. We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today we are... More

tacoma
1 review
“No surprises”
4 of 5 stars Reviewed 30 January 2012

If you are planning to visit beautiful Puebla as a tourist and have read many reviews of noisy, smelly hotels, or rude staff, located in the heart of Districo Historico, then City Express is a sure bet to please. It is located just on the fringe of the district, but easy walking distance to the Zocalo, the historic forts to... More

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CalidadyServicio, Guest Relations Manager at City Express Puebla, responded to this review
1 February 2012

Dear Mark B, Thank you very much for your comments. We are pleased to hear that you had a nice time at Puebla and that the service you received at City Express was up to your standards. Looking forward to host you on your next visit to Mexico! More

toronto
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Smooth Operation”
4 of 5 stars Reviewed 15 November 2010

City Express is a chain that caters primarily to Mexican business travelers. What it lacks in charm it makes up for in efficiency. When we entered our room we thought we were in Sweden or Germany. Neutral colours and everything worked. Very quiet. You can even drink the tap water. The combined AC heater works well and you do need... More

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Raleigh, NC
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“A Hidden Treasure”
4 of 5 stars Reviewed 2 December 2009

City Express runs a smooth operation. Courteous staff, free parking, free wireless Internet, free breakfast - all at a very reasonable rate. I really liked the location which is a five minute walk to all sorts of attractions including shopping and a movie theater. My room had a view of Popocatpetl. What more could I ask?

Was this review helpful? Yes 2
See 10 more reviews by FRCOCHM for Puebla
Tijuana
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Nice location at a good price”
4 of 5 stars Reviewed 2 September 2008

I prefer to stay in a clean, nice located, with all of the basic ( tv, condition air, shampoo, complimentary water bottles, etc) and save with price and then going nearby for dinner, shops, etc This way the City Express Puebla is the best option, very close to downtown, with a big parking, and light breakfast included ( coffee, fruit,... More

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California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Great Location and a beautiful hotel”
4 of 5 stars Reviewed 25 August 2007

The City Express hotel was a very nice to stay at. The hotel was away from the busy streets and directly across the street from the San Francisco church. It was within walking distance to the new mall which had excellect dining selections and Sanborn's was close by. We were also able to walk to the zocollo which was a... More

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Madrid, Madrid, Spain
1 review
“El desayuno no me gusto...”
3 of 5 stars Reviewed 17 May 2013 NEW
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ControlCalidad, Guest Relations Manager at City Express Puebla, responded to this review
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21 May 2013

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León, Guanajuato, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excelente Ubicación, No muy buen servicio”
3 of 5 stars Reviewed 7 May 2013
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ControlCalidad, Guest Relations Manager at City Express Puebla, responded to this review
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9 May 2013

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Additional Information about City Express Puebla

Also Known As:
City Express Hotel Puebla
Address: Calle 10 Norte No.1406 Col. El Alto opposite of Paseo De San Francisco | Centro Histórico, Puebla 72000, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #29 of 74 hotels in Puebla
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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City Express Puebla
Calle 10 Norte No.1406 Col. El Alto opposite of Paseo De San Francisco Centro Histórico
Puebla 72000
Mexico
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Iztaccihuatl desde el cuarto Catedral al atardecer jardin en la parte posterior del hotel Outside Hotel
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