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All 16 Puerto Aventuras hotels

Aventura Cove Palace

4.0 of 5
Carretera Cancun, Puerto Aventuras 77710, Mexico
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Aventura Cove Palace
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Most recent review
4 of 5 stars Reviewed 17 June 2013
Beachbum636 Saint Charles, Missouri
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376 reviews from our community

Traveller rating
    180
    107
    48
    18
    23
See reviews for
Families
255
 
Couples
58
 
Solo
1
 
Business
10
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Saint Charles, Missouri
1 review
4 of 5 stars Reviewed 17 June 2013 NEW

Spent 6/10/13-6/15/13 there. Upon arrival through leaving, we were greeted very warmly by everyone. Tips are not mandatory but we feel like an extra buck or two grants better service and w/ kids (messes), we are happy to tip. This was our first time traveling from US to Mexico w/ kids 12 and 2 (Our 3rd time so we felt... More

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Palm Bay, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 16 June 2013 NEW

I had read a lot of reviews on this resort prior to going, wasn't sure what to expect. I found that the people that work at the resort were warm and welcoming from the moment we arrived. The service was exceptional. Although they tell you tips are included, I would be prepared to tip, they work hard for little pay,... More

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brusly
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 15 June 2013 NEW

Excellent stay! Greeted upon arrival by Elias-PR and Edgar from Matis-waiting outside for us.Location of Presidential was an outstanding view-1401 and 1403-room was decorated with balloons,streamers towel animals -fruit basket and wine.Elias had already had rollaway bed set up.This was our 14th stay there and we were treated like royalty!! He set up a great 47th anniversary dinner in LaHacienda... More

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Lakewood, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 8 June 2013

This review will make more sense to you if you are traveling with little ones ages 2-5 and you are visiting the resort during the construction period (going on now through next year). As I had stated the resort is merging with part of the Hard Rock Group of Hotels (not associated with Hard Rock Vegas), so they are going... More

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Peoria, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 June 2013

We stayed at the Adventura Spa Palace and, for the first time, took my sister's family with us. There was 10 of us and we have never taken a vacation together before. We chose the perfect place to do this. The weather was great, the staff was wonderful, the resort couldn't have looked better and the choice of restraunts was... More

Was this review helpful? Yes 1
Penelope S, Customer Service Manager at Aventura Cove Palace, responded to this review
11 June 2013

Hello Robin B, we are very exiting hearing that you and your family enjoyed your all inclusive experience with us. We are pleased to hear that you felt the exceptional service that is characteristic from our staff in Aventura Cove Palace and that you and your family had a wonderful trip and that your overall stay happened as you expected.... More

Garden Ridge, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 28 May 2013 via mobile

The Aventura Cove is the perfect family resort ouside of Playa de Carmen. The grounds are beautiful, the meals are gourmet, and the service is superb! We go back twice a year because the resort is all-inclusive and extremely affordable for families. The main reason we go back is the people are genuinely caring, thoughtful, and kind. It feels like... More

Was this review helpful? Yes 1
See 3 more reviews by SCCheney for Puerto Aventuras
Penelope S, Customer Service Manager at Aventura Cove Palace, responded to this review
30 May 2013

Hi SCCheney thank you very much for sharing your marvelous experience with our readers. We are pleased to hear that you felt our warm and kind service that is characteristic from our staff in Aventura Cove and that you gave us “a must visit destination” review. We always strive to provide you with the best service to turn your vacation... More

vancouver
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 15 May 2013

We visited for 2 weeks in mid-March. We are a family with 2 boys (ages 8 & 10). This is our first all-inclusive experience. We were quite nervous after reading the negative reviews on TA, but realized that every resort seemed to have the same ratio of "bad" vs "good". We had a great time but 2 weeks was a... More

Was this review helpful? Yes 1
Penelope S, Customer Service Manager at Aventura Cove Palace, responded to this review
16 May 2013

Hi pammyvancouver, thank you very much for sharing your marvelous experience with our readers. We are glad reading that you experienced your first all-inclusive concept with us and that you enjoyed your overall stay. It is wonderful that you were able to enjoy many of our restaurants, facilities and our service. We always think in your needs, traveling with kids... More

Greenville, South Carolina
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 7 May 2013

My wife and I have been staying at Aventura Palace since the Spa side was still under construction (NO, we are NOT members). We even went back for anniversaries and had the opportunity to stay on the Spa side after construction was complete. We have stayed in a Regular room, Ocean View room, Family Deluxe Room, Concierge room, but never... More

Was this review helpful? Yes 4
Penelope S, Customer Service Manager at Aventura Cove Palace, responded to this review
9 May 2013

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Annandale, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 May 2013

My husband and I loved our stay in late April. The resort offers plenty of ammenities that allow you to relax and enjoy yourself, while giving you the chance to occupy your time with plenty of interesting and fun entertainment. Try Tratorria for some excellent Italian cuisine... very impressive menu and delicious fare. On top of the gorgeous cove setting,... More

Was this review helpful? Yes 1
Penelope S, Customer Service Manager at Aventura Cove Palace, responded to this review
9 May 2013

Hello GMK888, we appreciate your kind comments. We appreciate you mentioned the warmness and kindness that characterize Mexican people and the service that our staff always strive to provide to our valued guests. La Trattoria is just one of our amazing restaurants, we are happy to know that you experienced a real Italian taste in these meals. Our goal is... More

Kirkland, Washington
1 review
5 of 5 stars Reviewed 29 April 2013

We stayed here from 4/19-4/26 and had such a great time! The staff was amazing! Very helpful and kind. We tipped because we felt that is what we do but I know it isn't expected. But they deserve it! All the restuarants were pretty good. The Munduca started serving using the brazillian style with meat on the sword but I... More

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Alejandro M, Customer Service Manager at Aventura Cove Palace, responded to this review
6 May 2013

Hello cmguire, thank you very much for your awesome review, we appreciate your comments and we are thrilled to hear that you had a great vacation and loved our Mundaca restaurant, your accommodations amenities and entertainment. We look forward to welcome you again to give you the best vacations ever. More

 
 
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View all 16 hotels in Puerto Aventuras, ranked by popularity

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Hotel Summarization (Beta)

What travellers say

  • Room service(11)
  • Kid Club(9)
  • Very good(8)
  • Mexican restaurant(5)
  • Great Place(4)
  • Helpful and friendly(3)
  • Top notch(3)
  • Del Carmen(3)
  • Family suite(3)

Additional Information about Aventura Cove Palace

Address: Carretera Cancun, Puerto Aventuras 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotels in Puerto Aventuras
#11 Romantic Hotels in Puerto Aventuras
#11 Top resorts Hotels in Puerto Aventuras
#12 Family Hotels in Puerto Aventuras
Price Range: $$$
Hotel Class:4 star (4*)
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Aventura Cove Palace Riviera Maya/Puerto Aventuras, Mexico

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