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Aventura Spa Palace

4.0 of 5
Km 72, Carretera Cancun-Chetumal | Riviera Maya, Puerto Aventuras 77710, Mexico
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3,504 reviews from our community

Traveller rating
    2,082
    822
    268
    195
    137
See reviews for
Families
182
 
Couples
1597
 
Solo
10
 
Business
70
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
1 review
4 of 5 stars Reviewed 24 May 2013 NEW

I will start with the positive of this trip. We traveled from 5/3/12 to 5/10/12 - As usual it was wonderful and the service amazing. One of the things that makes our stay with Palace Resorts memorable is the consistency of their service. It is always top notch. And I've stayed at a number of their Hotels and have never... More

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Rocklin
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

This was our first trip to dive since 2004. We were totally pampered and the entire staff was awesome. I asked every one of the staff we came in contact with if they liked their job; the answer by all was "yes, I love my job!" The restaurants, spa facilities, pool & beach area, front desk, bell captain, transportation around... More

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Nashville, Tennessee
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

We just returned from a week's stay at Aventura Spa. There were 16 of us, and Alejandro Aragon took GREAT care of us. He attended to our every need - always with a smile on his face. He went out of his way to care for us in every way. Our group will probably return to Aventura next year, and... More

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Brentwood, Tennessee
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

I just returned from a week of being pampered and waited on at the beautiful Aventura Spa Palace. It was a wonderful experience. The food was better than I expected it to be at an all inclusive resort, particularly the Japanese restaurant. The grounds are immaculate and gorgeous. The Spa is very professionally run, offering a good selection of services.... More

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 21 May 2013 NEW

Alejandro Aragon is a real gem. He made our experience even better by giving us excellent one on one help with spa schedules, restaurants and , special needs. He was always available for whatever we needed.

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regina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 May 2013 NEW

Stay away from doing their time share (or whatever they want to call it). The first sales person was very friendly, however when it became evident we weren't buying, a second person was brought in. He was older with a strong German accent and was very aggressive to the point of being abusive and bullying. He was relentless in attempting... More

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Mexico City, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

Just traveled to Aventura Spa with some friends and it was a BLAST!!!!!!!! The resort is HUGE and there´s a lot of stuff to do while you´re there. Since the arrival Rosy Ricalde the manager for Public Relations recieved us personally and the VIP check-in was great, we had their courtesy drink and chocolates while we waited for our room... More

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Welland
2 reviews
5 of 5 stars Reviewed 19 May 2013 NEW

This is my first trip to Mexico and the Aventura Spa. I went with my daughter(24) and she and I had so much fun! The grounds are beautiful, the staff are wonderful, the rooms are clean and comfortable (we even had a double jacuzzi tub in our room) and we just had a wonderful relaxing time! The staff are so... More

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Penelope S, Customer Service Manager at Aventura Spa Palace, responded to this review
23 May 2013

Wow ChocoGirl1! This is the way we love to hear our valued guests, thank you lots for sharing it. We’re ecstatic to know this was a Mom n’ daughter travel and that you had tons of fun during your Aventura getaway. We’re very happy to know you could explore and use most of our venues and activities and that both... More

Morrisville, North Carolina, United States
1 review
4 of 5 stars Reviewed 19 May 2013 NEW

This was our second visit to Aventura Spa and we absolutley loved it! We enjoyed relaxing at the lagoon, covered pool with jacuzzi and current pool, as the main pool was quite loud and hard to find a chair. The chairs at the covered pool and current pool were much nicer and comfy. We took advantage of our resort credits... More

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Penelope S, Customer Service Manager at Aventura Spa Palace, responded to this review
23 May 2013

Hello Erin W, Thanks a bunch for your nice feedback. We’re thrilled to know you loved our nice resort and that chillaxed in our clear Cove as well as in a couple of our several pools. We’re ecstatic that you got to enjoy the surroundings by take advantage of the Resort Credits promotion, not to mention our relaxing Spa, but... More

michigan
Top Contributor
52 reviews 52 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 19 May 2013 NEW

We came back to Aventura since they had a half price special. Don't think we would have come back otherwise. Don't get me wrong it is a great place, we just like to take the grand kids and go to Moon Palace. Could not pass up half price, I like deals. We took Canada transfers from the airport and back... More

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See 3 more reviews by sandyjoe for Puerto Aventuras
Penelope S, Customer Service Manager at Aventura Spa Palace, responded to this review
23 May 2013

Hello sandyjoe, Thank you much for your review. We really appreciate our guests’ feedback. We’re very satisfied to know you had a wonderful time here at Aventura Riviera Maya. It’s good to know that your check in was quick & easy and that Angel couldn’t be more accommodating with any change requested. We regret the comment about your daughter’s hassle... More

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Hotel Summarization (Beta)

What travellers say

  • Room service(51)
  • Playa del(31)
  • El Greco(29)
  • Great time(29)
  • Mayan coffee(27)
  • Very good(20)
  • Very nice(20)
  • Italian restaurant(12)
  • Ocean views(12)
  • Mexican restaurant(10)

Additional Information about Aventura Spa Palace

Address: Km 72, Carretera Cancun-Chetumal | Riviera Maya, Puerto Aventuras 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Puerto Aventuras
#4 Luxury Hotels in Puerto Aventuras
#7 Top resorts Hotels in Puerto Aventuras
#10 Family Hotels in Puerto Aventuras
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 
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Also Known As:
Aventura Hotel Palace
Aventura Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Aventura Spa
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya/Puerto Aventuras, Mexico

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Aventura Spa Palace
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