Ok, I have to start this review by stating that I honestly believe some people just go on holiday to pick fault. Like any business that is run by people rather than machines, mistakes are made, and this hotel is no different, but what many people fail to address is the fact that when mistakes were made at this hotel,... More

Travel History: Countless 5 star throughout Caribbean and South America, including one other Karisma - Azul Sensatori. Lobby and Check-In: Small lobby area with few amenities. Very intimate and efficient check in. Grounds: Very private with lots of dense foliage from palms and trees. Difficult to see the building next to you. Feels like a resort in the jungle. Very... More

I think I read the reviews from the last 3 months at this resort prior to go there:-) I just came back from this resort with a week of so-so weather (cloudy-rain for a couple of days) then maybe some of the latest reviews could be influenced by this... maybe not also... And to give you context, I have also... More

I really dont wanna write too much but i thought i would put my 2 cents in. The food was bad. No buffet?!!!! I like a buffet! I don't like waiting for 2 hours to eat! Beach was bad...sand bags everywhere...and nudists next door. I did in fact like our swim up suite! Very nice. The Spa was very nice... More

We returned Feb 5th, 2012 from this resort having spent 8 days there. The title of my review pretty much sums up our impression of the place. We hate to give it a black eye. The staff were so incredibly hard working and so accommodting to guest's every need. They keep the resort absolutely clean and beautiful. But someone in... More

We arrived at EDSS the last weekend of January 2012 and stayed for one week. My husband and I are in our mid-thirties so we were definitely in the minority at EDSS. It didn’t look like there was anyone there under 30. If I had to guess, the majority of the people were in their late 50’s and older. We... More

Well where do i start? Can not believe the reviews are all so good for this property. This was one of the reasons we picked it but when we got there it was NOT what we expected at all. First of all we have traveled lots and have always been warned to avoid the time share people in the airports... More

We have been 3 times now, and each time we are not disappointed. The food is amazing, and each time, we have been it just gets better. The beach is shallow, but the beach beds are so comfortable, that it easy just to sleep the day away. Just a short cab ride away is turtle beach (Akumal ) and its... More

Stayed at the resort in January after it was recommended to us by a work colleague,so glad I took her advice.The flight from manchester was 11 hours but it was well worth it. we had an oceanfront siute room (we were glad we didnt pay the extra for the swim up rooms ,they are mostly in the shade and we... More