We loved this hotel. The breakfast was great, although it was the same every day. So we were there for four days and ate the same breakfast. Change would have been good, but at least I got something vegetarian. The manager, Chris (I think), was helpful the one time I saw him. Rooms were tidy and clean, provided enough towels... More

Thoroughly enjoyed our 2 night stay here. Lovely spacious room with 2 double beds & TV, iron, hair dryer etc. we had a balcony over looking the mountains very pretty. Free parking & easy, elevator quick & very comfy room. The only hitch was we were woken a couple of times by hooting trains! Breakfast was very nice but service... More

While visiting relative's we decided to take a break in banff for a couple of nights and found the ptarmigan to be a geat place in a great location. The room was a standard and was clean and comfortable, the staff were warm and friendly. We liked it so much we revisited the following week for a few nights and... More

We stayed a recent Friday night at this hotel and chose it due to the reviews, location and price. The location is excellent, at the end of the main tourist area which means it was quiet, yet we could walk through the whole downtown area and enjoy the atmosphere. The price was also quite reasonable but we got what we... More

We stayed here for one night and it was great for the price we paid. It is in a great location on Banff Ave and the breakfast was pretty good. The only thing we didn't like about our room was that we didn't have a window facing outside, there was only a small balcony to a courtyard inside the hotel.

This rating is mainly for the price we paid and the location. Our room was tired and are in need of air con, the staff were ok and the breakfast although very average was still enough to keep us going for a few hours.

We stayed here for 3 nights. The rooms are small, fairly clean and has comfy beds. The bathroom is tiny, no room to move. The WiFi is really not good, it is good in the lobby. Our view was pretty good, as we could see the mountains. This is a great hotel for home base if you are not planning... More

Spent 2 nights in May as part of a Rock Mountaineer train trip from Vancouver to Banff. Check in was cheerful and efficient. Our luggage was supposed to be transferred from the station but was not in the room- it appeared 20 minutes after enquiries were made. The room was tired with cheap, battered furniture- the view was of the... More

We stayed here for two nights on vacation and loved it. The room was clean, comfortable, and spacious with a very high ceiling. It also had a balcony that overlooked a parking lot and a bit of the mountains. The wifi didn't work great the first night, but the second night it was okay. As a lot of other reviewers... More