From the time you check into the Douglas Fir you feel like you are 'home'. The staff is unbelievably friendly and the resort is amazing!
We stayed in a loft suite inside the hotel, the most amazing thing was we didn't have to go outside when we had our bathing suites on (as we travelled in the winter) The one...
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Thank you for your wonderful comments on your recent stay with us. It is a great pleasure to hear that you felt at home during your time at the resort. Our giant indoor playzone is perfect for parents and kids alike and we designed it in mind of parents who want to assist their younger children/play in the playzone themselves....
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My wife and I and our two children just stayed here last night, and I must say that I knew nothing about this resort since my wife had made the reservation. However, it was a kid's paradise with not one, but two waterslides and a fun Playzone area. Even Dad had a great time on the waterslides.
Jana was extremely...
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Thank you so much for taking the time to write your review on your recent stay with us. We are pleased that your overall experience at the resort was very positive, thought we do regret that the parking situation was not ideal for you. We are not able to modify some of the physical components of the parkade, however you...
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We stayed in a bachelor suite complete with kitchen and a lovely mountain view. While the room itself is pretty simple and far from flashy, there were plenty of touches that show the resort staff are proud of what they're offering. All the dishes and utensils were stored/displayed nicely and we had a number of dishwashing towels to choose from...
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Thank you for your great review. Our Bachelor Suites while being our best value option, still provides all of the same amenities as all of our other rooms including great mountain view from the balconies Coffee filters are provided in all rooms and are located in the coffee packets themselves. Perhaps better signage on our part would help communicate this...
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We came to Banff for a hockey tournament and the whole team stayed here. Great place to stay especially for families. Staff were friendly and helpful. Rooms were great, clean with full kitchen. Waterpark and indoor playground were great, and no extra cost for it, the team loved it !! Just minutes from downtown by vehicle. Free bus service. I...
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Thank you for taking the time to send us your feedback on your recent stay. We love accommodating hockey teams and they certainly seem to love our giant indoor waterslides, indoor kid’s playzone, private guest pool, games room and more! It’s fantastic to hear you made good use of everything we have on offer and we would love to welcome...
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We stayed in a suite with a kitchen and fireplace. Kids loved LOVED the giant indoor playpark and waterslides - all free too. Seemed a bit far out from downtown banff but you get free bus service from the hotel. Can't wait to return!
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Thank you for your comments. We are extremely pleased to hear your kids loved our giant playzone and two indoor waterslides (we see your kid’s thumbs up as the ultimate approval). Our free and unlimited bus service for all of our guests certainly makes it convenient for you get downtown. We look forward to having you and your family stay...
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Nice staff and they keep this property in good condition , all is well
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Third stay here and would come again. Everything on site, friendly staff and comfortable room, though a bit hot. We had a studio suite in main building for 13 days to celebrate our 60th birthdays and quite big enough for 2 of us. Snow and skiing fantastic. Great to have the covered garage to get in and out-no snow scraping...
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Many thanks for your comments. It’s wonderful to hear you had a wonderful time during your 13 night stay with us. Not only that, but you choose to return to the Douglas Fir Resort & Chalets time and again. Our heated parkade for guests staying within the main lodge certainly comes in handy in the winter months! We wish you...
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Stayed in a chalet suite (for 4 days) with 6 of our family members and ABSOLUTELY LOVED IT!!! Indoor parking which was appreciated!! Loads of room for all concerned, wonderful view from the balcony, and a terrific kitchen area where we always seemed to gather!! The rooms were spotless and there were lots of towels, bathing products and necessities. We...
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Many thanks for your kind words on your recent stay with us. Our kitchens are perfect for family gatherings and were built in mind exactly for your purpose; to make you feel like you’re in your home away from home. We will pass on your wonderful comments to our staff. Please pass on our congratulations on your son’s wedding and...
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Stayed here for 12 nights over the Christmas holidays and loved it!
Firstly the staff were some of the friendliest and most helpful I have ever met in any of the places I have stayed in around the world. This goes from the lovely people on the reception desk right through to the maintenance staff as nothing was too much...
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Thank you for your wonderful review, Stu. We are thrilled to hold your title of friendliest and most helpful hotel you’ve stayed at. You seemed to have made great use of our amenities, including our newly renovated waterslides! It’s truly a pleasure to have you and your family stay with us over the festive season. We hope we can be...
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My boyfriend and I stayed at the Douglas fir for 3 nights between christmas and new years. The place is really great and easy to access downtown banff as there is a bus service that is free to all guests. It was awesome having access to a wood fire and firewood at our disposal.
I found the room to be...
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