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All 32 Banff hotels »

Fox Hotel & Suites

3.5 of 5
461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Hotel amenities
Ranked #3 of 32 hotels in Banff
4.5 of 5 stars 694 Reviews
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694 reviews from our community

What travellers say about this hotel
  • Hot tub(38)
  • Continental breakfast(26)
  • Very clean(25)
  • Bedroom suite(22)
  • Free bus(17)
  • Front desk staff(12)
  • Friendly and helpful(11)
  • Living room(9)
  • Underground parking(7)
  • Flat screen TV(6)
Traveller rating
    383
    224
    55
    26
    6
Only show reviews for Family (204) | Couples (349) | Business (15)
Date Rating
klownt
Olds, Alberta
Contributor
17 reviews
35 helpful votes
3 of 5 stars Reviewed 28 December 2011
2
people found this review helpful

We just returned from one night at the Fox Inn and Suites. The hotel was clean, the hot pool was nice and the service at the on-site Chili's Restaurant was great. This hotel is rated quite well on tripadvisor but for the price we payed I think that there are much better choices. The reasons I was not impressed are:... More

Was this review helpful? Yes
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review
29 December 2011

I am sorry to hear you felt our property to be 'a bit of a disappointment'. We aim to remain competitive with our pricing, and being Banff's newest hotel, we feel our prices to be fair. We don't charge for extras, like many of our competitors. Wi/Fi, heated underground parking, ROAM transit bus passes, and a full continental breakfast are... More

MarissaM154914
Edmonton, Canada
1 review
4 of 5 stars Reviewed 25 December 2011

the hotel looks really new and the hot tub is.. well what can I say just THE BEST. the rooms are very clean, room service takes pretty good care of it, however the bed was one of the most uncomfortable beds I've ever slept in! and I've been to many many hotels, we had them give us some thinner pillows,... More

Was this review helpful? Yes
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review
27 December 2011

Thank you for your feedback. I am both surprised and sorry to hear you did not find our beds comfortable. All our beds have luxuary mountain feather toppers and feather duvets. We can certainly remove either or both of these to suit your preference. We can also provide you with hypo allergenic options for those that cannot tolerate feathers. I... More

fsujenn83
Crestview, Florida
Senior Reviewer
8 reviews
2 helpful votes
5 of 5 stars Reviewed 23 December 2011

We booked the hotel based upon on the hot pool alone and it didn't disappoint. In fact, it was even better than we anticipated. It is open at the top, so snow can fall in- quite spectacular. The hotel had great attention to detail with little foxes everywhere. The staff was super friendly, allowing us to park on the hotel... More

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beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review
27 December 2011

Thank you for your review. I am pleased to hear you enjoyed our 'foxy touches' and that you made time to relax in our amazing hot pool. Soaking in the history of the original Cave & Basin after a long day on the slopes truly is the perfect end to a great day! We hope to welcome you back again... More

luv2traveIwedo
Edmonton, Canada
Senior Contributor
21 reviews
4 helpful votes
4 of 5 stars Reviewed 22 December 2011

We stayed at the Fox Hotel and Suites for 2 nights. The staff were friendly, and very customer focused. The rooms, although quaint were very small and made for a cluttered look. The bed and pillows were too hard for our liking. We experienced some smoke in our room from the fireplace in the restaurant, and the staff willingly moved... More

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beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review
27 December 2011

Thank you for your comments. If you could contact me to investigate the bed I would much appreciate it. All of our beds are less than 5 years old, but if they are becoming uncomfortable, I will be replacing them. If you find our pillows too big and fluffy, please let us know, we do have flatter pillows for those... More

Lynn L
Sevenoaks
1 review
1 helpful vote
5 of 5 stars Reviewed 8 December 2011
1
person found this review helpful

Very happy to have found this hotel. Friendly, helpful staff, good facilities and food - just right for our three night stay. Would upgrade to a suite for a longer stay and hope to return in future. More

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beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review
12 December 2011

Thanks for your comments. I'm very happy you found us too! I hope we can welcome you back to the Fox again soon. More

jokerana
melbourne, australia
Senior Reviewer
7 reviews
3 helpful votes
5 of 5 stars Reviewed 5 December 2011

Thanks to tripadvisor i booked this hotel on our trip through Canada. we had driven up from Kamloops which was a long voyage, and were greeted by friendly and very helpful staff. I had booked a room on the internet from Australia, and when we arrived the person on reception suggested that as we were staying for 3 nights, for... More

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beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review
6 December 2011

I appreciate you taking the time to share your review, and am very happy to hear you enjoyed both our property and our friendly staff. I agree with you, having access to fresh mountain air from your room is a great alternative to stuffy traditional corridors. I'm glad to hear you upgraded to a suite. Hotel rooms are fine for... More

Sylviecarly
1 review
5 of 5 stars Reviewed 4 December 2011

Great weekend stay excellent check in and out ,nice breakfast .Room ate really small but well appointed ,the only thing that can really be improved on is the ice machine situation ,there is only one in the basement . Great stay we will be back very soon. More

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nandi64
kent
Contributor
13 reviews
17 helpful votes
5 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

We stayed at The Fox for 3 nights while touring in Canada. We arrived rather exhausted from travelling to be greeted by the most welcoming and helpful staff on the front desk. We had not booked in advance and although the hotel was busy they took the time to find us a really nice room. We had a superior king... More

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beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review
2 December 2011

Thank you for taking the time to post a review. I am thrilled to hear you enjoyed your stay with us, and appreciated our unique layout, and exceptional staff. I will be sure to thank Aaron for his great guest service. I appreciate you including his name. We do hope you recommend us to your friends, and look forward to... More

Rod S
Guernsey.Channel Islands
Contributor
12 reviews
3 helpful votes
2 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

A perfect hotel if you are only passing through. The staff were very helpful and the restaurant was very good. The rooms however are tiny so do'nt try to unpack any luggage. Also it is noisy at night as the landing outside is the main passage to all of the rooms. It is'nt too far from the town and reception... More

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beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review
2 December 2011

Thank you for your comments. Our hotel rooms are a bit on the small side, however our suites are large and roomy. We suggest upgrading to a suite for longer stays, or if you just prefer more space to spread out your belongings. We do enforce our quiet hour policy, so please do not hesitate if you are disturbed by... More

Lori_T681
Calgary, Canada
1 review
2 of 5 stars Reviewed 22 November 2011

Very disappointed in this hotel and will not return. BIG warning, to get from the lobby to your room you have to go outside. EVERY time you want to wander to the hot tub, lobby, restaurant, you need to put your jacket on! Every time you opened the door all the cold air came in. Room was the smallest room... More

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beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review
23 November 2011

I am both surprised, and very disappointed to read this review. It is true that our unique layout is such that all rooms are accessed by outside doors. Each room and suite has access to the great outdoors. This layout may not suit all tastes, but most find it uniquely refreshing. Should you wish a more typical hotel layout, I... More

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Fox Hotel & Suites Also Known As

  • Fox Hotel Suites Banff
  • Fox Hotel Banff
  • Fox Hotel Suites
Address: 461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada

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