Our company policy directs us to stay at a Holiday Inn if available. This is one the company chose. First, I was unaware that's it's in a pretty bad neighborhood. I didn't walk around, so that wasn't an issue this time.
When I checked in at 9:00pm they said the hotel was fully booked except for the one room I...
More
Thank you for taking the time to share your review, I apologize that we were unable to meet your expectations, but was glad to hear our service team made efforts to rectify your concerns and show we appreciated your business. Our Hotel is located on the main road leading into the downtown core, we are 5 minutes from downtown and...
More
Stayed at this hotel as part of a 4 day business trip to Calgary. All downtown hotels were fully booked and we were forced to look outside the downtown core for accomodation. The price was reasonable given the location, but when you factor in two cab rides, the price would be comparable to a downtown hotel. With that in mind,...
More
Thank you for taking the time to write a review, we are pleased you enjoyed your stay. Calgary is becomming very busy during the weekdays so we were glad we were able to accomodate you during this period, we are located 5 minutes from downtown and located directly beside the transit train which take you to downtown for a $2.50...
More
Recently my Flight was cancelled into Calgary and unfortunately I didnt find out until after 6pm because I was on another flight. I then called the hotel and spoke to the manager who stated I had to call Orbitz as I booked the room through them. I called Orbitz and told them all the details and the nice lady said...
More
Thank you for your review and concerns, when a guest books through Orbitz this transaction is with Orbitz directly, Hotels charge the Orbitz credit card for any guest reservations, the Hotel does not have access to the guests credit card. Your reservation was cancelled late on Wednesday evening and our Hotel was running full occupancy so we charged for this...
More
Not a great layout, front desk said you needed to climb stairs to reach any of the rooms. I found that if you are on any of the floors you can drive around to the north side of the building and enter there. Then you can use luggage buggy to the elevator and get to your floor. Kind of crappy,...
More
Thank you very much for taking the time to share your comments. I am sorry to hear your stay was inconvenienced due to the stairs. Our Hotel is only 4 levels and that does require one to take 7 stairs up to the 4th or 7 stairs down to the 3rd floor from the main entrance. Stairs also lead down...
More
Went there on a convention in Stampede park, and a client book me into this Holiday Inn which is near to the venue. Right behind the hotel is a train station to the Stampede ground, very convenient. The Room is pretty small for a Canadian hotel. Got a room facing the car park, behind the hotel. Quiet and nice.
More
Thank you very much the review and more importantly taking the time to provide us along with others your experience. Our rooms are smaller than other Hotels, rooms with 2 beds certainly take up more room than our King size rooms and or single bedded rooms that offer much more space. With the LRT (light rail transit) it is very...
More
This hotel has a stupid design and an idiotic layout. First of all, it's built into a slope which isn't good for parking or access. When you arrive, the area in front of the door is very small for unloading your vehicle. Traveling with another couple and a dog means you have a lot of junk to unload.
The front...
More
Thank you for your review and we do apologize for the problems you encountered. We do understand your concerns regarding the Hotel building site but we have three North entrances into the Hotel, 1 door leading to first floor and elevators, 2nd door leading up the stairs to second floor and a 3rd entrance not including the main entrance that...
More
Average, nothing notable. Close to downtown. – 6/10
More
First of all- to commend the front desk staff and management on a nice property. Clean, professional, fun and well run, We stayed the better part of a week on family matters and enjoyed our time greatly. If there is anything to be improved....it would only be the breakfast servings. The hotel serves everything of the complmentary breakfast on styro...
More
I wish to thank you very much for taking the time to share your coments regarding your most recent visit. I was very pleased to read that you encountered a professional, clean, fun and well run Hotel. I was a little confused with the Complimentary breakfast and styrofoam and platic cutlery. Our property is a full service Holiday Inn that...
More
When we arrived we found out they had mixed up our reservation ..pretty big hassle getting it figured out but staff were friendly, not exactly knowledgable but friendly! After that we ended up having to fix our own shower that the screws were too loose to use it. Not a big deal but add it to the rest of the...
More
First please allow me to express my sincere apologies for the inconveniences caused during your visit. It was very disappointing to read that one of our room attendants mis-took your room as a check out and therefore woke you up, this is not the type of service we wish to provide our guests. Your visit here is to relax no...
More
our room was by the poolside. location was great. close to downtown, to calgary zoo and chinook centre. i was with a two year old and he loves the pool. the pool wasn't too big but was a good size! I also like to add that i always love the beds and pillows(having the option to have a soft and...
More
Thank you very much for sharing your wonderful comments with regards to your recent visit at the Holiday Inn Macleod Trail South in Calgary. I was so glad to hear that you took advantage of our location to visit downtown, the Zoo and the wonderful Chinook Mall. Your comments with regards to your customer service experience was so rewarding and...
More
43 Reviews
35 Reviews
