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Quality Hotel & Conference Centre

3.0 of 5
424 Gregoire Drive, Fort McMurray, Alberta T9H 3R2, Canada
Hotel amenities
Quality Hotel & Conference Centre
Ranked #13 of 17 hotels in Fort McMurray
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30 reviews from our community

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Traveller rating
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Date Rating
St. John's, Canada
1 review
1 of 5 stars Reviewed 13 May 2013

We stayed at your hotel and had the Jacuzzi suite. They told me that we were entitled to a complimentary breakfast the next morning . We got there at 10:30 the next morning only to inform us that we couldn't get breakfast because it was over at 10:00 .When we checked in we were not informed about the time that... More

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Edmonton, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 May 2013

The only redeeming feature in this hotel is...nothing! I actually can't think of anything nice to say about it! Oh wait, the steaks were good. Thats it, nothing more. I was in room 306, couldn't even get wifi! If I wanted wifi, I had to go down the hall by the elevators and even then it was poor. Breakfast was... More

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Barnie Y, General Manager at Quality Hotel & Conference Centre, responded to this review
10 May 2013

Thank you for taking the time to provide us with feedback from your recent stay at the Quality Hotel and Conference Centre, Fort McMurray. Myself and the team are very disappointed that you didn't have an enjoyable stay at our hotel. We have met and reviewed your feedback and we have put in place many actions to remedy your areas... More

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Edmonton, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 28 April 2013

I stayed here last year and expectations are never high for Fort McMurray as you get a regular room at Hilton prices. This year was disappointing not sure if there is management change or just can't keep staff but my room was cleaned once in 3 days, which is ok if I could get coffee and shampoo, I can use... More

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See 3 more reviews by Rick o for Fort McMurray
Barnie Y, General Manager at Quality Hotel & Conference Centre, responded to this review
10 May 2013

We appreciate that you have taken the time to provide us with your feedback on your stay as your comments are valuable to us in order to continuously improve our service and standards. We are committed to ensuring that our guests receive a warm experience while staying at the Quality Hotel and Conference Centre, Fort McMurray. We sometimes fall short... More

Edmonton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 19 April 2013

We had a business team stay in this hotel for 5 nights for an annual event, and while this is our second year staying at the Quality Inn we won't be returning. The rooms were cleaned once during the entire stay, and the one cleaning only consisted of making the beds. New towels had to be asked for repeatedly until... More

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Barnie Y, General Manager at Quality Hotel & Conference Centre, responded to this review
10 May 2013

We appreciate that you have taken the time to provide us with your feedback on your stay as your comments are valuable to us in order to continuously improve our service and standards. This is not the level of service that we wanto oyr guests to be provided and i can assure that i take these comments very seriously and... More

1 review
2 of 5 stars Reviewed 8 April 2013 via mobile

First time staying in Fort Mac - business trip. This hotel is filthy. Shower looks like it hasnt been cleaned. Toilet looks dirty. Sink looks dirty. And almost 200/night. Only in Fort Mac. Prices up here are ludicrous. Not sure why anyone could stand to pay the prices they pay.

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Barnie Y, General Manager at Quality Hotel & Conference Centre, responded to this review
10 May 2013

We appreciate that you have taken the time to provide us with your feedback on your stay as your comments are valuable to us in order to continuously improve our service and standards. We have met with our managers and reviewed your feedback and addressed most of your concerns. We would be delighted to be of any assistance in the... More

Antigonish, Canada
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 April 2013

I spent 1 night at this hotel and found the front desk staff to be very helpful with an early checkin, tips on the local area and allowing me a later checkout because of an evening flight. Thanks again!!! My room was very clean and well stocked lots of towels and pillows. Mini fridge coffee maker and 42 inch flat... More

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Barnie Y, General Manager at Quality Hotel & Conference Centre, responded to this review
9 April 2013

I would like to start with saying thank you for taking the time to share your feedback with us. Yes the Hotel has undergone recent upgrades to our Lobby, Table 63 and Banquet Rooms. I am very pleased to share that our Hallway Corridor Carpets are currently being replaced as well. I have shared your feedback with our Executive on... More

Toronto, Canada
Top Contributor
247 reviews 247 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed 29 December 2012

The hotel was average but clean and comfortable. The front desk were more than helpful and some of the friendliest and helpful I have ever encountered. I indicated I would like a later checkout as I wasn't leaving until much later and they arranged for a later check-out. The elevator was fast and although there was limited parking due to... More

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See 11 more reviews by canadian_investor for Fort McMurray
Barnie Y, General Manager at Quality Hotel & Conference Centre, responded to this review
2 January 2013

Thank you very much for your feedback; I appreciate you taking the time to share your comments. We were surprised to hear about our restaurant not being up to our usual standards during your stay and for this I am truly sorry. Our team discussed the comments and has committed to providing a higher level of service. Again, I do... More

Saskatoon, Canada
Top Contributor
152 reviews 152 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 9 December 2012

This was my first time at the Quality Hotel, my stay was confortable for Fort McMurray. I normally stay at another hotel, but it was all booked. Overall, I thought it was ok value, perhaps a bit expensive compared to other places I have stayed in FM before. The room was comfortable, clean and had all of the amenities you... More

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See 2 more reviews by fancytravelreviews for Fort McMurray
Barnie Y, General Manager at Quality Hotel & Conference Centre, responded to this review
12 December 2012

Good Day, Thank you very much for taking the time to provide us with feedback on your stay at the Quality Hotel & Conference Centre, Fort McMurray. I'm very pleased to hear that overall you had an enjoyable stay; we will also take your feedback on how we can improve for your future visits. Kind Regards, Barnie Yerxa General Manager... More

Lac La Biche, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 24 November 2012

This hotel appears to think that renovating their lobby is more important than their rooms. The carpet in my room was disgusting. It had cigarette burns and was fllthy. It was supposed to be a non smoking room yet it reaked of cigarette smoke. I will not be staying at this place again. I didn't try the breakfast. Couldn't wait... More

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Barnie Y, General Manager at Quality Hotel & Conference Centre, responded to this review
9 December 2012

Good Day Karen, I would like to start with saying thank you for taking the time to share your concerns with us. Yes the Hotel has undergone recent upgrades to our Lobby, Table 63 and Banquet Rooms. We do understand that it is important to ensure that our guestrooms meet the same standards. I am pleased to inform you that... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 of 5 stars Reviewed 14 October 2012

Staying here started out as a huge pain in the buttox. I had a bunch of expensive luggage on a trolly, and I was put on the second floor. That was fine, except the room number written on my key holder was written down wrong; back down to the lobby with all my stuff to figure out where I was... More

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See 8 more reviews by RoomMate82 for Fort McMurray
 
 
Quality Hotel & Conference Centre
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Additional Information about Quality Hotel & Conference Centre

Also Known As:
Quality Hotel And Conference Centre
Quality Hotel & Conference Centre Fort McMurray, Alberta
Address: 424 Gregoire Drive, Fort McMurray, Alberta T9H 3R2, Canada
Region: Canada > Alberta > Fort McMurray
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 17 hotels in Fort McMurray
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Full service hotel including complimentary hot breakfast buffet on a daily basis. Conveniently located. ... more   less 
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Quality Hotel & Conference Centre
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