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Franklin Suite Hotel Reviews, Fort McMurray, Alberta

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Franklin Suite Hotel

2.5 of 5
10300 Franklin Avenue, Fort McMurray, Alberta T9H 0A5, Canada
Hotel amenities
Franklin Suite Hotel
4 traveller photos
Ranked #3 of 17 hotels in Fort McMurray
4.0 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
    3
    9
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Date Rating
Calgary, Canada
2 reviews
“Pretty Good”
4 of 5 stars Reviewed 1 March 2013

I really liked my room. It was large and I can easily imagine staying there for a couple of weeks. An in-house restaurant would have made my stay much more comfortable but there were a few places closeby so it wasn't too bad. The towels could have been a bit cleaner and the "continental" breakfast was just muffins and cereal,... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review
13 May 2013

Thank you for your most valuable feedback. I apologize for the inconvenience you experience with regards to breakfast and towels. I will certainly pass your comments to the rest of my Team. We are continuously striving to satisfy all of our guests concerns and your comments are extremely helpful in order for us to maintain the highest level of hospitality.... More

Saskatoon, Canada
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Another good stay.”
4 of 5 stars Reviewed 13 February 2013

Stayed here for two days. As usual the staff is very attentive. When I checked in I noticed the toilet paper roll was in pieces on the floor. I mentioned when I went for supper and when I got back, everything was fixed. The room is nicely appointed, but they need to spend a little attention to detail in cleaning.... More

Was this review helpful? Yes
See 5 more reviews by rpm42 for Fort McMurray
Annie H, General Manager at Franklin Suite Hotel, responded to this review
13 May 2013

Thank you for taking another some of your valuable time to give comment on your most recent stay. Our Team will continue to work harder in order to achieve guest's expectations and on behalf of my team I thank you for passing on this feedback. We are most appreciative of your support and rest assured that those things that you... More

Edmonton, Canada
Top Contributor
96 reviews 96 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
46 helpful votes 46 helpful votes
“Much improved over last time we stayed here”
4 of 5 stars Reviewed 2 January 2013

We were very nervous when we found we had been booked by a client into the Franklin Suites. Our last stay was rather uncomfortable with a patio door that was too small for its frame, allowing in wind and any thief who could do a bit of climbing. But the good news is that the hotel company fixed the doors...at... More

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Annie H, General Manager at Franklin Suite Hotel, responded to this review
6 February 2013

Thank you very much for your review! It is feedback like yours that allow us to identify shortcomings in our operations, and enable us to constantly improve to meet the needs of all of our guests. Rest assured that your feedback will be passed on to the entire Team. Once again thank you very much and we are looking forward... More

Toronto, Canada
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“A gem”
4 of 5 stars Reviewed 15 November 2012

I stayed here for just under a week, working around the oilfields and the big fire crews that were up there. It was fantastic to come back to the Franklin to my nice big room. The kitchenette was a nice touch, because we were usually so tired we didn't want to go anywhere. Since Fort Mac is a place people... More

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Annie H, General Manager at Franklin Suite Hotel, responded to this review
6 February 2013

Thank you for your most valuable feedback. We are of course always thrilled to see that our hard work pays off and we greatly value your support. Rest assured we have passed your comments to all concerned within our property. Thank you once again and we are looking forward to your next visit. Regards, Annie Hachac General Manager More

Saskatoon, Canada
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Good experience, clean hotel”
4 of 5 stars Reviewed 25 October 2012

I stayed there for the first me this week and had a good experience. The room was fairly clean, except for some large crumbs on the floor that I mentioned to the front desk (they never came to clean it up). Besides that, nice rooms, large. The only thing I didn't like is my room was facing the street by... More

Was this review helpful? Yes
See 5 more reviews by rpm42 for Fort McMurray
Annie H, General Manager at Franklin Suite Hotel, responded to this review
6 February 2013

Thank you very much for taking the time to write your wonderful comments, as it is this feedback that helps us to improve, and that is constantly our goal. I sincerely apologise for your experience with regards to some large crumbs on the floor. Rest assured we have passed your comments to all concerned within our property. Once again, thank... More

Longmont, Colorado
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“very good”
4 of 5 stars Reviewed 23 October 2012

Probably one of the best spots to stay when in Fort McMurray. Owned by the "Fort McMurray Group of Hotels" and probably one of the best in their line up. Staff is very friendly and helpful. Rooms are always clean. Parking is never a problem. This is Fort Mac, people don't (or shouldn't) go there for pleasure. The only think... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review
6 February 2013

Thank you for your most valuable feedback. We appreciate your positive comments which will be passed on to the entire Team. It makes it worth all the hard work we all go through to see comments like this! Once again, thank you very much for your support! Regards, Annie Hachac General Manager More

Ede
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“"Bakkie" time”
5 of 5 stars Reviewed 19 September 2012

I have been staying at the Fanklin Suite Hotel for the last year, every month between 6 and 12 nights. The rooms are very clean, large and quiet.The service of the staff and the General Manager (Mrs. Annie) gives me the feeling I am really appreciated, not only as a customer but also in person. It feels like coming home... More

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Annie H, General Manager at Franklin Suite Hotel, responded to this review
22 October 2012

Thank you very much for taking the time to write your wonderful comments. We appreciate your positive comments which will be passed on to the entire Team. It makes it worth all the hard work we all go through to see comments like this! Once again thank you very much and we are looking forward to your next visit. Regards,... More

Edmonton, Canada
1 review
“Always a great experience”
4 of 5 stars Reviewed 3 May 2012

I have stayed at the Franklin Suite Hotel many times over the past few years. I have ALWAYS been very happy with my experience staying there. Staff are always very friendly, accomodating, and helpful. Rooms are always very clean and very quiet. The large room size is nice for longer trips - it feels more like staying in a condo... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review
5 May 2012

Thank you very much for your review! We are so happy to know a feedback like this that will serves as an inspiration to us. Rest assured that your feedback has been shared with our staff. We all look forward to your next visit! Once again, thank you very much for your support! Regards, Annie Hachac General Manager More

Edmonton, Canada
1 review
“Great hotel, great people, great service”
5 of 5 stars Reviewed 30 April 2012

I have been staying at the Franklin Suite hotel for almost 4 years now and I would not stay in any other hotel in fort mac if I had my way all the time. The people in the front desk treat me very well, very courteous, prompt and just great people. Annie is an awesome manager to deal with, very... More

Was this review helpful? Yes
Annie H, General Manager at Franklin Suite Hotel, responded to this review
5 May 2012

Thank you for your most valuable feedback. We appreciate your positive comments which will be passed on to the entire Team. It makes it worth all the hard work we all go through to see comments like this! Once again, thank you very much for your support! Regards, Annie Hachac General Manager More

Edmonton
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Home away from Home”
4 of 5 stars Reviewed 10 April 2012

I have been staying at the Fanklin Suite Hotel for the last 3 years, every alternate week for 3 nights and i feel this hotel gives me the professional service that every guest expects. I have stayed at other hotels in Fort McMurray but this hotel is a class in it's own.The rooms are exceptionaly clean and internet service is... More

Was this review helpful? Yes
See 7 more reviews by Ajmer_12 for Fort McMurray
Annie H, General Manager at Franklin Suite Hotel, responded to this review
19 April 2012

Thank you very much for taking the time to write your wonderful comments. We are of course always thrilled to see that our hard work pays off and we greatly value your support. Rest assured we have passed your comments to all concerned within our property. Thank you once again and we are looking forward to your next visit. Regards,... More

 
 
Franklin Suite Hotel
Franklin Suite Hotel
4.0 of 5 stars 14 reviews
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Additional Information about Franklin Suite Hotel

Also Known As:
Franklin Suite Hotel Fort McMurray, Alberta
Address: 10300 Franklin Avenue, Fort McMurray, Alberta T9H 0A5, Canada
Region: Canada > Alberta > Fort McMurray
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 17 hotels in Fort McMurray
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Franklin Suite Hotel
10300 Franklin Avenue
Fort McMurray, Alberta T9H 0A5
Canada
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