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All 19 Grande Prairie hotels

Stonebridge Hotel Grand Prairie

12102 100th Street, Grande Prairie, Alberta T8V 5P1, Canada
Hotel amenities
Stonebridge Hotel Grand Prairie
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Ranked #17 of 19 hotels in Grande Prairie
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12 reviews from our community

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Date Rating
Edmonton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 20 February 2013

I have stayed at this hotel for years whenever I had business in Grande Prairie. My most recent stay will be my last. Everything from maintenance and upkeep, cleanliness, and staff attitude at the front counter was substandard. There are better places in town that charge no more than Stonebridge. Stay somewhere else.

Was this review helpful? Yes 1
AndyDD, Manager at Stonebridge Hotel Grand Prairie, responded to this review
22 February 2013

Thank you very much for your review. Your feedback is a gift and it helps us in our efforts to improve on our customer service, quality control and cleanliness of our product. I am very sorry to hear that your stay was not satisfactory. I would like to be given the chance to speak to you directly about your specific... More

RED DEER
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 24 January 2013

I checked in to an old comfortable hotel from my past. At checked in the hotel seemed okay, nice furnishings and a clean room, I spent the extra money to get a suite and when I went to get a tub later in the evening around 9:30, there was zero hot water, I continued to chck till 11:00pm and still... More

Was this review helpful? Yes 1
AndyDD, Manager at Stonebridge Hotel Grand Prairie, responded to this review
5 February 2013

Thank you for your review and apologize that this has been your experience at our hotel. We have always prided ourselves on excellent customer service and I and very sorry to hear that you feel you were not treated fairly. I must apologize personally for not making myself available to hear your concerns. As for the hot water issues, as... More

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1 of 5 stars Reviewed 11 December 2012

Stayed here for a large staff xmas party, hotel staff were extreamly unfriendly on check in and check out, no greetings, very cranky, it was 2 differnt clerks. No hot water for showers in the morning, TV stopped working in the evening, front desk was very unhelpful, said we didnt need it if we were checking out in the morning,... More

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AndyDD, Manager at Stonebridge Hotel Grand Prairie, responded to this review
13 December 2012

Thank you for your review and apologize that this has been your experience at our hotel. We have always prided ourselves on excellant customer service and I and very sorry to hear that you feel you were not treated nicely. I will personally look into the matter of who was working over the weekend and bring your concerns to the... More

Valleyview, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 25 November 2012

This place is awful! There has been a lot of money spent on the lobby and entry area but the rooms are terrible. The bath tub is older than old. There is a lingering smell of smoke. Especially when you turn on the fan/bathroom light. Pillows were lumpy and hard. I would recommend you stay away from this place.

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AndyDD, Manager at Stonebridge Hotel Grand Prairie, responded to this review
27 November 2012

Thank you for your review and apologize that this has been your experience at our hotel. We are continually focus on improving our guest room products and over the past few months have statred replacing all linen and Pillows. By the end of this month, every bed will have brand new pillows! As for the "smoke" smell in the Bathroom... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 16 November 2012 via mobile

Stayed at the stone ridge for two weeks in October, very helpful and friendly staff, on Tuesday nights they do customer appreciation night and offer a free buffet and free beer, how can you go wrong!? Restaurant in the hotel is hit and miss, depending on the cook it was excellent or garbage! The Chinese girl is a fantastic cook,... More

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2 reviews
1 of 5 stars Reviewed 9 March 2012 via mobile

When I checked in I specified that I was working nightshift and I guess that meant to the staff that they could call me twice in the morning and ask if I was checking out when the room was booked for three days. Then the cleaning staff held their coffee break outside my room for a half hour and sadly... More

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Dawson Creek, Canada
Senior Contributor
27 reviews 27 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 February 2012

This Hotel is very clean although it is older. Staff is very friendly and willing to answer questions. Talking with staff and they said that the Hotel was getting a complete facelift to make it more modern. I look forward to my next stay to see the new look!

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Edmonton, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 21 March 2011

Stayed here for a hockey tournament. The host team booked it for us and would not have been my choice at all. The check in went fine and the young gentleman was very accomadating and helpful. When we went out to get our bags and came back in we were greeted with a gentleman smoking something - not cigarrettes right... More

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Regina
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 17 January 2011

Not the warmest check in that's for sure. Room was big and the kitchenette (although I did not use it) seemed well appointed. Bathroom smelled like a public bathroom. Elevator was hilariously slow. If that is the speed of your elevator then I don't think you need one other than for the elderly and disabled. It is the slowest elevator... More

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See 2 more reviews by mairc for Grande Prairie
Red Deer, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 11 January 2011

I was in town for business. I decided to stay at the Stonebridge Hotel since I have stayed at the same brand in Ft Mac (which was a very pleasant experience compared to this). Well first things first. At check in the front desk staff made me feel like I was an inconvenience to service. Not what I want to... More

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Additional Information about Stonebridge Hotel Grand Prairie

Also Known As:
Stonebridge Hotel Grand Prairie Grande Prairie, Alberta
Address: 12102 100th Street, Grande Prairie, Alberta T8V 5P1, Canada
Region: Canada > Alberta > Grande Prairie
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #17 of 19 hotels in Grande Prairie
Price Range: $$
Official Description (provided by the hotel):
Looking for the best service value in Grande Prairie? Stay Stonebridge. Our full service hotel features 42" HD LCD TVs in every suite plus satellite service, free movie channels and DVD players. Enjoy our complimentary continental breakfast with each nights stay as well as our on-site restaurants, sports bar and comedy club. We are centrally located right across from Prairie Mall and ready to serve you! ... more   less 
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Stonebridge Hotel Grand Prairie
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