The stay was okay but the next morning I got a call from the medicine hat police service wondering why I never paid my bar tab from a bar a wasn't at. The medicine hat lodge just gave them all my personal info because some drunk guy at the bar said that's where he was staying. I talked to the... More

Poolside rooms overpriced and rather dingy. Stayed 4 nights and room never cleaned before 5:00 pm. Doors on wardrobe falling off hinges. Underside of duvet had blueberry stains. No money spent on upgrading these rooms because parents will pay whatever to be near pool for their kids. Kids loved being near pool and had fun. Movie rentals cost $17+tax each.... More

I stay in this Lodge with my family and in-laws every July and December. Most of our kids are young and they absolutely love the water slides. The front desk service is excellent as are the rooms. Very clean. They have good suites if you want 4 or 5 people to stay in one room. The restaurant on property is... More

We are a family of 6 - mom, dad, 8 yr old, 3 yr old and 7 month old twins and we had a great stay at the Medicine Hat Lodge and would stay here again when visiting. We experienced superior customer service! From the very start we were treated exceptionally by getting our room ready for us before check... More

I stayed at the Medicine Hat Lodge for one night on a business trip. The hotel staff was friendly upon check in but when we called to try to get a late checkout (as recommended by the desk staff when we got there) the staff member was not helpful and informed me I had to call housekeeping for a late... More

The service here is by far the best I have ever had at any hotel. The staff are so friendly and helpful here, it really made for an enjoyable & relaxing stay. This hotel offers everything you need all under one roof including: -Waterslides & Pools -Delicious restaurants -Well-Stocked Offsale/Liquor Store -Beautiful gift shop -Spa -CASINO! They even had a... More

The checkin agent was cool and not very helpful, although the morning checkout staff were very friendly. THe room was clean but the furniture was chipped, the room needed painting and it could use new beds. We found the bed & pillows very uncomfortable. We were offered an upgraded room for $10.00 more - we looked at the room but... More

We just checked in here and the first thing I noted when I walked in is how bad a vacuuming this place needs. And this extends throughout all of the hotel. I can forgive the institutional looking exterior but the interior for me anyways, has to be clean! First impressions mean a lot so get some extra cleaners in here... More

The suite upgrade is well worth the money. It is out of the noise, moisture from the pool and away from pet friendly rooms. We went to family sports tournament. Everyone in the side wing loved the hotel, those who didn't were not happy. The prices of food and drinks were excellent. The quality was reasonable.