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All 18 Medicine Hat hotels

Medicine Hat Lodge Resort, Casino & Spa

3.5 of 5
1051 Ross Glen Drive SE, Medicine Hat, Alberta T1B 3T8, Canada
Hotel amenities
Medicine Hat Lodge Resort, Casino & Spa
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66%
Ranked #4 of 18 hotels in Medicine Hat
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180 reviews from our community

Traveller rating
    58
    55
    34
    18
    15
See reviews for
Families
59
 
Couples
29
 
Solo
14
 
Business
51
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Knoxville, Tennessee, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 11 June 2013

The "water park" is only 2 water slides, a hot tub, a kiddie pool, and a medium sized pool that was closed while I was staying there. The casino is pretty nice but drinks were not free. And as much as we spent at the casino, you'd think the price of the rooms would be cheaper like other hotels with... More

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See 2 more reviews by Kelley R for Medicine Hat
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this review
12 June 2013

I appreciate you taking the time to write a review about your recent stay. I am happy you experienced all the amenities the hotel has to offer. Our Waterpark is the largest hotel pool facility located in Medicine Hat, and I apologize that during your stay our main pool was closed for renovations. All our prices are competitive for our... More

1 review
1 of 5 stars Reviewed 8 June 2013 via mobile

The stay was okay but the next morning I got a call from the medicine hat police service wondering why I never paid my bar tab from a bar a wasn't at. The medicine hat lodge just gave them all my personal info because some drunk guy at the bar said that's where he was staying. I talked to the... More

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Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 28 May 2013

Poolside rooms overpriced and rather dingy. Stayed 4 nights and room never cleaned before 5:00 pm. Doors on wardrobe falling off hinges. Underside of duvet had blueberry stains. No money spent on upgrading these rooms because parents will pay whatever to be near pool for their kids. Kids loved being near pool and had fun. Movie rentals cost $17+tax each.... More

Was this review helpful? Yes 1
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this review
7 June 2013

I am sorry to hear that your stay did not meet your expectations and that we did not achieve our level of service expected from my staff. I have addressed your concerns with the appropriate department managers and my staff to prevent this from occurring again. I am happy to hear your kids had fun and loved the pool but... More

Bowling Green, Ohio
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 22 May 2013

I stay in this Lodge with my family and in-laws every July and December. Most of our kids are young and they absolutely love the water slides. The front desk service is excellent as are the rooms. Very clean. They have good suites if you want 4 or 5 people to stay in one room. The restaurant on property is... More

Was this review helpful? Yes
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this review
31 May 2013

Thank you for taking the time to review our property. I am happy to see our repeat customers commenting on their recent stays. Our suites are the perfect size for a small family to stay in with the extra space in the sitting area. I am glad you enjoyed the breakfast buffet that is included in most of our room... More

Regina
1 review
5 of 5 stars Reviewed 21 May 2013

We are a family of 6 - mom, dad, 8 yr old, 3 yr old and 7 month old twins and we had a great stay at the Medicine Hat Lodge and would stay here again when visiting. We experienced superior customer service! From the very start we were treated exceptionally by getting our room ready for us before check... More

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medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this review
31 May 2013

Thank you for the fantastic review about your stay here at the Medicine Hat Lodge. I am so glad that you enjoyed the time you spent in the hotel. I am happy to hear that every encounter you had with our staff, they went above and beyond your expectations. Thank you again for the outstanding review and we look forward... More

St. Albert, Canada
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 9 May 2013

I stayed at the Medicine Hat Lodge for one night on a business trip. The hotel staff was friendly upon check in but when we called to try to get a late checkout (as recommended by the desk staff when we got there) the staff member was not helpful and informed me I had to call housekeeping for a late... More

Was this review helpful? Yes 2
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this review
6 June 2013

Thank you for your review. I apologize that your stay was satisfactory. I have informed the departments about your concerns noted in your review. Our Breakfast Buffet is open from 6:30am-10:30am Monday through Friday to accommodate our business travellers, and I am sorry this was not communicated correctly to you. I would like to further discuss your stay, if you... More

MOOSE JAW
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 May 2013

The service here is by far the best I have ever had at any hotel. The staff are so friendly and helpful here, it really made for an enjoyable & relaxing stay. This hotel offers everything you need all under one roof including: -Waterslides & Pools -Delicious restaurants -Well-Stocked Offsale/Liquor Store -Beautiful gift shop -Spa -CASINO! They even had a... More

Was this review helpful? Yes 1
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this review
31 May 2013

We very much appreciate your comments and visiting us at the Medicine Hat Lodge. It is always a pleasure to receive such positive feedback. I am glad you were able to enjoy all the amenities the hotel has to offer. Thank you for sharing your experience, and I hope your next stay will be as pleasant as the previous one.... More

Saskatchewan
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 26 April 2013

The checkin agent was cool and not very helpful, although the morning checkout staff were very friendly. THe room was clean but the furniture was chipped, the room needed painting and it could use new beds. We found the bed & pillows very uncomfortable. We were offered an upgraded room for $10.00 more - we looked at the room but... More

Was this review helpful? Yes 3
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this review
10 May 2013

Thank you for sharing your response with us about your recent stay at the Medicine Hat Lodge. We value the time you took to provide us with feedback on our hotel rooms and restaurant services. Please contact me to further discuss your stay. Regards, Jennifer LaDouceur Guest Services Coordinator More

Calgary, Canada
Top Contributor
78 reviews 78 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
214 helpful votes 214 helpful votes
2 of 5 stars Reviewed 8 April 2013

We just checked in here and the first thing I noted when I walked in is how bad a vacuuming this place needs. And this extends throughout all of the hotel. I can forgive the institutional looking exterior but the interior for me anyways, has to be clean! First impressions mean a lot so get some extra cleaners in here... More

Was this review helpful? Yes 3
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this review
12 April 2013

Thank you for taking the time to post a review about your recent stay with us at the Medicine Hat Lodge. I appreciate all the feedback you left for our review, and I would like to speak with you further in regards to some of your concerns. If you can please contact me at your earliest convenience. Regards, Jennifer LaDouceur... More

Calgary, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 8 April 2013

The suite upgrade is well worth the money. It is out of the noise, moisture from the pool and away from pet friendly rooms. We went to family sports tournament. Everyone in the side wing loved the hotel, those who didn't were not happy. The prices of food and drinks were excellent. The quality was reasonable.

Was this review helpful? Yes 2
medicinehatlodge, Guest Services Coordinator at Medicine Hat Lodge Resort, Casino & Spa, responded to this review
12 April 2013

Thank you for taking the time to write a review about your recent stay at the Medicine Hat Lodge, I greatly appreciate all the feedback we get from our guests. I am glad you enjoyed the South Tower suites, those rooms provide such a great living space for families to stay and be comfortable. Please feel free to contact me... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Pool area(5)
  • Water slide(4)
  • Room service(3)

Additional Information about Medicine Hat Lodge Resort, Casino & Spa

Address: 1051 Ross Glen Drive SE, Medicine Hat, Alberta T1B 3T8, Canada
Region: Canada > Alberta > Medicine Hat
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Medicine Hat
#3 Business Hotels in Medicine Hat
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Medicine Hat Lodge Resort, Casino & Spa is southern Alberta’s only four star resort and largest entertainment complex. We are proud to offer a variety of amenities including guest rooms and luxury suites, banquet & meeting facilities, a buffet restaurant, lounges, fine dining, giant indoor water slide park, on-site liquor store, exercise facility, one of Canada’s top spas, a full service casino and so much more! We have something for everyone, all under one roof! ... more   less 
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Also Known As:
Medicine Hat Lodge Hotel Medicine Hat
Medicine Hat Lodge Hotel
Medicine Hat Lodge Resort, Casino And Spa
Medicine Hat Hotel
Medicine Hat Resort
Medicine Hat Lodge Resort, Casino & Spa Alberta

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