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All 36 Kelowna hotels »

BEST WESTERN PLUS Kelowna Hotel & Suites

3.0 of 5
2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
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Ranked #1 of 36 hotels in Kelowna
4.5 of 5 stars 111 Reviews
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111 reviews from our community

What travellers say about this hotel
  • Front desk staff(4)
  • Continental breakfast(4)
  • Friendly and helpful(3)
  • Very clean(3)
  • Would highly recommend(3)
Traveller rating
    53
    39
    9
    6
    4
Only show reviews for Family (24) | Couples (39) | Business (20)
Date Rating
freddy1020
Kamloops, Canada
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 20 February 2012 NEW

Stayed one night February 17th on business. Room was clean and neat. Very friendly staff. The Breakfast was very good and staff cleaned tables right away. Will stay again. More

Was this review helpful? Yes
Moduline
Calgary Alberta
Contributor
11 reviews
254 helpful votes
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

I have been in Kelowna for business quite a bit latley and have tried all the business hotels in Kelowna. The Best Western Brand is not my favorite but this property has won my loyalty and is exceptional in every way. The staff are eager to please, customer driven, very large hotel rooms with some of the most comfortable beds,... More

Was this review helpful? Yes
Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
3 February 2012

Thank you so much for your positive review about our hotel. Our team is very proud of our property and I'm pleased to hear that their wonderful customer service shows. We are constantly trying to improve standards and amenities for our guests and I am thrilled to hear that you appreciated so many aspects of the hotel!! Also, that was... More

candi f
Port Coquitlam, Canada
Senior Reviewer
7 reviews
3 helpful votes
3 of 5 stars Reviewed 26 January 2012
3
people found this review helpful

Ok so the room was really nice ,the pool was not deep good if you have a 8 yr old but the brunch included scares me as I came in late around 10am and the food looked like it was sitting out for 4 hrs and I watched them mix in new food with the old thanks so wrong but... More

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Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
27 January 2012

Thank you very much for your review however, I am shocked to hear about the breakfast. We pride ourselves in superior quality food, service and standards. The actions described here are unacceptable and not tolerated. I will certainly investigate and rectify this situation immediately. I really appreciate you bringing this to my attention as truly this is not a practice... More

pokeypie
Vancouver, Canada
1 review
1 helpful vote
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

Stayed at this hotel over the weekend and was so impressed. At first we rolled into town and ended up at the wrong best western. After speaking with the front desk there I was sorta bummed out since they had mentioned they were a newer property. I began to think I had picked the wrong hotel since the one I... More

Was this review helpful? Yes
Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
25 January 2012

Thank you so much for your terrific review. Although we are an older hotel, we are a very current and unique hotel! Our annual updating or renovation programs keep our rooms looking very fresh and contemporary and we have many different room types to suit the needs of most travellers - from standard rooms to deluxe, to executive, to suites... More

EdmontonDiver
Edmonton
Reviewer
4 reviews
12 helpful votes
4 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

I have stayed at this hotel on many occasions and have always been satisfied with the room and service. Since I was here last year they have changed the breakfast from the typical continental breakfast in a breakfast room to serving a full breakfast buffet in the restaurant including an omelet bar, bacon, sausages etc. I used to stay here... More

Was this review helpful? Yes
Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
20 January 2012

It's wonderful to hear that you enjoyed your stay with us once again and thank you for taking the time to let us know. I'm very pleased that you enjoyed our new complimentary full hot breakfast buffet in our ORA restaurant! It's great to hear that our efforts to enhance your stay are being appreciated! We will look forward to... More

drjawsCranbrook_BC
Cranbrook, BC
Reviewer
5 reviews
5 helpful votes
5 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

We stayed one night just before Christmas and were very pleased with the spacious room on the ground floor(not tower building) which looked out onto a garden area. The breakfast was outstanding in the restaurant and was much better than what we have come to expect in motels that offer breakfasts as part of the package. Breakfast is served in... More

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Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
11 January 2012

Thank you for taking the time to share your comments about our new breakfast. I am very pleased that you enjoyed our complimentary hot breakfast buffet now served in the restaurant. I am glad that you enjoyed your deluxe room - these are very spacious and updated rooms and easily accessible. We will look forward to welcoming you back to... More

neilbcca
Contributor
19 reviews
5 helpful votes
4 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

I have been to this hotel on many ocasions, because of its location, being a Best Western Plus and I allways thought of it as good. But now they changed the free breakfast!! Its not just your hot coffee and toast, or if hungry and just want anything then, dried or soggy scrambled eggs, and greasy bacon or sausage is... More

Was this review helpful? Yes
Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
3 January 2012

Thank you for your wonderful review....it is great to hear that once again, you had a good stay with us and you truly enjoyed the new ORA restaurant and the delicious complimentary full breakfast buffet with an omelet station now served in ORA. Our team here greatly appreciates all feedback as we are listening to our guests and constantly trying... More

i_ski_red
Contributor
11 reviews
7 helpful votes
5 of 5 stars Reviewed 17 December 2011
3
people found this review helpful

What can I say other than wow? Well the breakfast was like an included 5 Star restaurant, the beds felt like heaven, the saltwater pool was amazing, and the rooms were finished like a 5 star hotel!! It was an amazing 1 night stay in Kelowna! The best of any hotels in the area by far. Even with the steep... More

Was this review helpful? Yes
Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
19 December 2011

Thank you for your comments and wonderful review...it is greatly appreciated! I am so pleased to hear that you've enjoyed your stay with us and that you had time to enjoy the pool amenities and our new hot breakfast buffet in our new restaurant, "ORA kitchen & bar". Our hotel is unique with a beautiful grass courtyard and rooms surrounding... More

KandD72
Reviewer
3 reviews
4 of 5 stars Reviewed 4 December 2011

I had tried many different hotels in Kelowna and none compare to the Best Western. I have stayed there for over 2 years between 2-4 times per year. Most rooms have been renovated and are extremely clean. Once I got a dog, I was lucky that they have some pet friendly rooms. My dog even got a welcome package with... More

Was this review helpful? Yes
Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
5 December 2011

Thank you for taking the time to share your comments on your most recent stay. I am truly pleased that you enjoy our facility and guest services alike and have over several visits. We take pride in our hotel property and are able to offer oversized rooms in the deluxe category. We love have pets on properly and have specific... More

Picky_BCTraveler
Victoria, Canada
2 reviews
2 helpful votes
4 of 5 stars Reviewed 29 October 2011
2
people found this review helpful

Very pleasant trip. Nice restaurant and services on site. Friendly staff and close to everything. More

Was this review helpful? Yes
Rosemary Paterson, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
3 January 2012

Thank you for your complimentary review of our property! From the sounds of it, you likely stayed in our deluxe rooms in the main building on ground or 2nd floor. These are very spacious, especially if travelling with a family or need a cot in the room. I am pleased that you had a chance to experience our new restaurant... More

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BEST WESTERN PLUS Kelowna Hotel & Suites Also Known As

  • Best Western Hotel Kelowna
  • Best Western Kelowna
  • Kelowna Best Western
Address: 2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada

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BEST WESTERN PLUS Kelowna Hotel & Suites
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