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BEST WESTERN PLUS Kelowna Hotel & Suites

3.0 of 5
2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada (Central City)
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BEST WESTERN PLUS Kelowna Hotel & Suites
Ranked #5 of 38 hotels in Kelowna
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209 reviews from our community

Traveller rating
    101
    78
    14
    7
    9
See reviews for
Families
67
 
Couples
59
 
Solo
12
 
Business
36
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 June 2013 NEW

Shocked to see such a charge for wi-fi which was so weak, which is pretty much par for the course with hotel wi-fi. Otherwise everything great here. Breakfast was exceptional. Nadine was so helpful getting us set up with a cot for our room. Housekeeping staff most accommodating and friendly!

Was this review helpful? Yes
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
17 June 2013

Thank you very much for taking the time to write your great review however, I must correct you on one point. There is no charge for the wifi internet...that is complimentary. I was able to find your hotel stay and check your billing. There is a $15.99 charge for the Lodgenet movie that was watched from the room; that is... More

New Westminster, British Columbia, Canada
1 review
4 of 5 stars Reviewed 11 June 2013

I had wanted a late checkout but the front staff were not very accomodating. My work in Kelowna was finishing about 1:00 and wanted a 2:00 PM checkout. Even as a platinum member it was denied. First time in many years @ any BW. Other than that a great hotel for all occasions.

Review collected in partnership with Best Western

Was this review helpful? Yes
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
17 June 2013

Thank you very much for you review. I am sorry that our Front Desk team was not able to grant a late checkout request of 2pm; depending upon our arrivals expected that day and the room type that you are in, sometimes a late checkout is not an option especially with arrivals are expected at 3 or 4pm. I do... More

Alberta
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 7 June 2013

I booked this place sight unseen. It was my first stay in Kelowna so I had no idea what to expect but I do like the Best Western chain. I am not a fan of the big cement looking tower hotels in cities (they are usually the old dumps) so as soon as I arrived I was concerned. Not that... More

Was this review helpful? Yes
See 2 more reviews by hiplainsdrifters for Kelowna
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
10 June 2013

Thank you very much for your lovely review of our hotel. It sounds as if you're a well versed traveller and I appreciate the thoroughness with which you judged our hotel. I am really pleased that you enjoyed your tower room, but let me assure you that all the rooms are equally attractive and well maintained. I am glad to... More

Hinton, Canada
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 19 May 2013

12 Guys on 4 day golf trip. Rooms were great. Sleeping on super queen bed facing courtyard with morning sun shining on the balcony. Restaurant was pretty good. Bar was awesome! Staff were very friendly and helpful. Easy to find and and get around. BONUS!!! Golf Town right behind the hotel. I'm not kidding!! Golf trip and Golf Town next... More

Was this review helpful? Yes
See 3 more reviews by WhiteSand64 for Kelowna
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
10 June 2013

Thank you for your great review of the hotel! I bet you were in your glory with golf, sun and Golf Town surrounging you at the hotel! I am really pleased that you did get to enjoy the other aspects of the hotel, including the restaurant and bar and appreciate your feedback here. The breakfast has just moved back in... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 15 May 2013

Stayed overnight at this hotel wow the room was as big as my flat and the bed was huge if you fell out though you could hurt yourself due to bed being high. Fantastic facilities in room. Cannot fault.

Was this review helpful? Yes 1
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
17 May 2013

Thank you very much for your wonderful review. I am so pleased that we were able to "wow" you with our facilities and amenities. We take great pride in our establishment and the team works very hard to ensure all aspects are at their best. Thanks again for taking the time to share your thoughts and comments. Hopefully you'll come... More

Canyon Creek AB
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 10 May 2013

We have stayed at this Hotel before and have always found it clean and the staff very friendly.The room we had this time was a very large room facing the North which did give us a bit of a view of the Mountains.The room was large and very well equipped with all the small things to make you stay more... More

Was this review helpful? Yes 1
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
13 May 2013

Thank you for your kind review. It is wonderful to hear that you've stayed with us before and continue to enjoy your stays...thank you for choosing our Hotel. I am pleased to hear that you enjoy all the little extras that we try to provide for our guests to make their stays just a little more comfortable. Thank you again... More

Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 8 May 2013

The rooms were nice, clean & comfortable bed. Recently renovated. Hot breakfast included had good variety. All The staff were friendly & helpful. We definitely would stay there again. Located on the Main Street close to everything. My husband particularly liked having golf town located right behind the hotel.

Was this review helpful? Yes 1
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
13 May 2013

Thank you for the great review on our hotel. I am so glad that you enjoyed all aspects of the property including the breakfast, courtyard and Golf Town! The hotel is conveniently located in the centre of the city to give great access to shopping, restaurants, golf courses, nature walks and only 10 minutes from the beaches. Thanks again for... More

Vancouver Island
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 May 2013

Stayed one night in April 2013, just a quick overnight with my dog. My pet friendly room was HUGE, and backed onto a green space, great for letting puppy out to do his business. I was in HEAVEN when I got into bed, the bedding was so soft and clean, I immediately fell asleep. I was also impressed with details... More

Was this review helpful? Yes 1
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
13 May 2013

Thank you so much for the terrific review and your comments on our green initiatives. Our journey towards greater sustanability is ongoing and our owners' and team commitments are strong. Our vision is to do "everything economically feasible to keep our air, water and earth safe and clean for future generations". Again, thank you for your review and recognizing our... More

Vancouver
Top Contributor
84 reviews 84 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 24 April 2013

When we travel to Kelowna we normally stay at the Delta Grand but after their renovations the prices have gotten stupid so we decided to try the Best Western. Pricing was very reasonable and full breakfast included and free parking. The Grand charges for parking and gives nothing away free. We had a gardenview room and it was very nice,... More

Was this review helpful? Yes 1
See 4 more reviews by rusty49 for Kelowna
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
13 May 2013

Thank you for the great review and a wonderful overview for other readers....you've given a very clear picture of our property. Our hotel is quite unique with the grass courtyard, the patios and balconies, the indoor pool which has a lifting glass wall to make it "outdoor" when the weather is warm etc. These offer options that aren't available elsewhere... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 April 2013

We stayed in the tower on the 5th floor we could see the lake from the balcony. Good location lots of shopping all around. Breakfast included was good. The 97St Pub had great live entertainment, no worries about a DUI. Staff was really friendly. Thanks

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Rosemary P, General Manager at BEST WESTERN PLUS Kelowna Hotel & Suites, responded to this review
13 May 2013

Thank you so much for the great review. Wonderful to hear that everything met your expectations and that you enjoyed many aspects of the hotel! It is always good to hear this and I'll look forward to sharing your positive remarks with our team. Thank you again and hopefully you'll be back to stay sometime soon. Sincerely, Rosemary Paterson More

 
 
 
 
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Hotel Summarization (Beta)

What travellers say

  • Hot tub(5)
  • Front desk staff(4)
  • Very clean(3)
  • Continental breakfast(3)
  • Friendly and helpful(3)

Additional Information about BEST WESTERN PLUS Kelowna Hotel & Suites

Address: 2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Kelowna
#7 Family Hotels in Kelowna
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
National Environmental Award Winner! 176 rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, steam room, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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Also Known As:
Best Western Plus Kelowna Hotel Kelowna
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
BEST WESTERN PLUS Kelowna Hotel & Suites Okanagan Valley

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BEST WESTERN PLUS Kelowna Hotel & Suites
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