The front desk and the restaurant staff were professional and efficient. The rooms were nice and cozy, not to mention quiet, with good toiletries stocked in the bathroom. The best part was the bed and pillows. By far the nicest and most comfortable ones I've had in a hotel.

On May 1, 2013, we went with friends to celebrate their 43rd. anniversary. The table was looking out on the rock quarry. It was decorated with 5 candles & real flowers. Their children had sent them a huge bouquet of flowers which was waiting for them on a side table. They were then summoned to the telephone to receive a... More

We enjoyed our stay and especially the comfortable beds. We found it unusual that we only got 1 towel each for the 2 of us. Also there were no portable luggage racks only one built in the closet. Location is nice and quiet especially if you are on the back side of the hotel. The staff were polite and helpful.... More

From the moment we walked in great friendly service. Easy quick no hassle check in. Like that there was on site restaurant. Also near large shopping mall. Even near by walking distance to a lake. Very quiet room :)

We dined for lunch there yesterday and what an amazing restaurant. We were visiting from Alberta and not staying at the hotel but I went for lunch with a business associate and it was his first experience at this Hotel's restaurant. The hotel itself is a boutique style property which is located in North Nanaimo, off the beat and track,... More

We enjoyed a wonderful stay at this special boutique style hotel, hidden away in North Nanaimo. Aside from the warm greeting and excellent customer service from the moment we entered the lobby, the hotel is special in many other ways ... fabulous lounge featuring a scotch whisky bar unmatched anywhere on Vancouver Island, an indoor pool and a wonderful gift... More

I would like to spotlight The Grand Hotel in Nanaimo on Vancouver Island. This hotel is unique in many ways with its special teas, planned events, etc. Something relatively new is its gift shop called "The Pink Lollipop". I visited this gift shop a few weeks ago. It had a truly wonderful & magical air featuring both local & global... More

Our family decided to stay at this lovely Boutique Hotel while visiting friends in the area. We felt very welcome the minute we walked in. The Front desk staff was helpful and friendly. All our wishes were fullfilled at our arrival at the Grand. The rooms are spectacular, very big, clean and comfortable with gas firleplace and jetted tub. After... More

I was travelling through Nanaimo recently while visiting family after a business trip, and had the opportunity to try out The Grand Hotel. I've driven past it before, but never had enough time to stay overnight. On this trip, I had my travel companion (my pup!) with me, and was SO happy to see that The Grand allows pets. We... More