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Sandman Hotel Penticton Reviews, Penticton

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Sandman Hotel Penticton

2.0 of 5
939 Burnaby Avenue West, Penticton, British Columbia V2A 1G7, Canada
Hotel amenities
Sandman Hotel Penticton
9 traveller photos
Ranked #25 of 42 hotels in Penticton
3.0 of 5 stars 73 Reviews
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73 reviews from our community

    Trip type
Traveller rating
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Date Rating
1 review
“Loud, under staffed and not accommodating”
1 of 5 stars Reviewed 17 May 2013 NEW via mobile

The hotel room was mediocre- it is an older hotel, but it did the trick. I was staying by myself with my 9 month old son and the hotel was so under staffed, no one was able to help me carry our bags to and from the room. The hotel had multiple sports teams staying the weekend and it made... More

Was this review helpful? Yes
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review
20 May 2013

Thank you for your review and I am glad we had the opportunity to speak first hand. I want to thank you for the positive comments you expressed during our conversation and that we had the opportunity to clarify that you were assisted with your bags upon check-out. We value your feedback and look forward to seeing you again in... More

Vancouver, British Columbia, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Best Place to Stay in Penticton,BC”
5 of 5 stars Reviewed 7 May 2013

We have stayed at the Sandman Hotel in Penticton,BC several times over the years. They have ALWAYS been very accommodating on each and every visit. They still have smoking rooms at reasonable rates. The rooms are very clean and the staff are extremely helpful every time we have been there. If we can't get a room at the Sandman in... More

Was this review helpful? Yes
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review
10 May 2013

Thank you for your review. I am pleased to hear that you enjoy our friendly staff, clean rooms and smoking option. We pride ourselves on 100% guest satisfaction and it sounds like we have achieved our goal. Again thank you for your positive comments. We hope to see you again soon. More

Calgary, Alberta, Canada
1 review
“Great for team stays”
4 of 5 stars Reviewed 20 April 2013

Our cycling club uses the Penticton Sandman for our Spring Break Cycling camp every year. We have anywhere from 20-40 teenage athletes and another 10-15 parent chaperones and coaches. The hotel is very accomodating with the catering of the meals and rooms. The hotel also offers a variety of room types that meets our needs of kitchens to store lunches... More

Was this review helpful? Yes
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review
24 April 2013

Thank you for your review. I am pleased to here we hit the mark and provided the service and accommodation needs your group expects from Sandman Hotels. I will certainly pass on your positive comments to our team and look forward to seeing you all again in the near future. More

Penticton, Canada
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
9 helpful votes 9 helpful votes
“Loud room”
4 of 5 stars Reviewed 12 April 2013

We had a queen room with a kitchen. It was modern and comfortable. The wifi worked well and the room had a fridge and coffee maker, microwave etc. The hotel has an indoor pool and hot tub. The staff were friendly and the location is close to the beach and has a Dennys restaurant attached. The only problem that we... More

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GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review
15 April 2013

Thank you for your review. I am pleased to hear you enjoyed our friendly staff, great location and modern, comfortable Kitchen Suites. I am sorry to hear that the Rugby team we had in house disturbed your stay. We do our very best to accommodate all guests and their varying needs, unfortunately sometimes due to the wide range of our... More

Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
“prepaid double occupancy room swapped”
1 of 5 stars Reviewed 25 February 2013

My husband and I are seniors (in our seventies). We prepaid a room with twin queen sized beds, necessary due to medical problems. However, when we arrived (after having confirmed before our arrival) we were told that all twin bed rooms were occupied and we would have to take a one bed room. I had to sleep ON THE FLOOR.... More

Was this review helpful? Yes
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review
4 March 2013

Thank you for your review. I am sorry to hear of your experience during your stay in April 2012. When booking a reservation and securing with a Credit Card your room is guaranteed upon arrival. I would like to address this first hand and would kindly ask you to contact me directly through the hotel so I can investigate further.... More

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1 helpful vote 1 helpful vote
“Old Rooms, New Lobby”
2 of 5 stars Reviewed 3 February 2013

We stayed at this hotel for the Eric Church concert. The staff was very nice at check in and check out. Cudos the woman who worked night audit I am sure her job wasnt easy that night. The lobby of the hotel is very nice, modern and updated. The guestrooms however were so small and so old. The room was... More

Was this review helpful? Yes
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review
5 February 2013

Thank you for your review. I am pleased to hear you enjoyed the service from our Front Desk team and great location directly across from the PTCC & SOEC. I am sorry to hear that we fell short in your room expectations. We are always in the process of updating and maintaining our Hotel to better suit our guests needs... More

Toronto, Canada
1 review
“Loved it!”
4 of 5 stars Reviewed 24 January 2013

I had a great experience while I was staying here. The staff were incredibly helpful and friendly. I have stayed in many hotels and this one definitely was one of the better ones. Thumbs up all around.

Was this review helpful? Yes
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review
27 January 2013

Thank you for your review. I am happy to hear that you found our staff incredibly helpful and friendly as guest satisfaction is a top priority for us at the Sandman Hotel Penticton. It is always rewarding to hear that we are delivering our message. We truly value your feedback and love it when our guests give us a thumbs... More

Kamloops, Canada
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“I want more for my get away dollars”
3 of 5 stars Reviewed 24 January 2013

It might be nice to see so many happy families enjoying the pool, but the noise can get to be too much. The room is fine for two people but then why not give you a bed and a hide a bed? The heater was difficult to manage and ask if they have young teams or sports events staying as... More

Was this review helpful? Yes
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review
27 January 2013

Thank you for your review. Our Atrium Pool is certainly a favourite amongst the many happy families that stay with us at the Sandman Hotel Penticton. I am however sorry to hear that we fell short on your expectations. We do offer a wide range of guest rooms available including rooms with hide a beds in efforts to meet all... More

Custer, WA
1 review
“You've got to be kidding me!”
1 of 5 stars Reviewed 21 January 2013

I stayed here with my 11 day old daughter to watch my husband race the Ironman. Great location for the race but wow...they sure gouge you on the price! $250 a night for a tiny room. My view was of the indoor pool. They ran out of cribs so I had to make a bed for my newborn to sleep... More

Was this review helpful? Yes
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review
26 January 2013

Thank you for your review. I am pleased to hear you found our location great and our staff friendly, this is a top proirity for us at the Sandman Hotel Penticton. I am however sorry to hear that we fell short in other areas of your stay. We do offer a wide range of guests rooms along with cribs and... More

Lynden, Washington
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“Extremely Small Room”
1 of 5 stars Reviewed 3 January 2013

Good location for the ironman. However they gouge you on the price due to the race. Staff was very kind except the night manager(wow was she rude). Great location for the race, but stay somewhere else.

Was this review helpful? Yes 1
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this review
26 January 2013

Thank you for your review. I am pleased to hear that you enjoyed our great location during your stay at the Sandman Hotel Penticton last August. It is our mission and focus to deliver outstanding customer service to all our valued guests each and every day and I am sorry to hear that not all of our staff succeeded in... More

 
 
Sandman Hotel Penticton
Sandman Hotel Penticton
3.0 of 5 stars 73 reviews
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Additional Information about Sandman Hotel Penticton

Also Known As:
Penticton Sandman Hotel
Sandman Inn Penticton
Address: 939 Burnaby Avenue West, Penticton, British Columbia V2A 1G7, Canada
Region: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #25 of 42 hotels in Penticton
Price Range: $$
Hotel Class:2 star (2*)
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Sandman Hotel Penticton
939 Burnaby Avenue West
Penticton, British Columbia V2A 1G7
Canada
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