We recently stayed at this hotel. I booked two rooms for four guests. We checked in and then went to Celebrations Dinner Theatre (which was EXCELLENT). However the rooms were VERY disappointing, especially compared to our numerous other pre-Covid stays at this hotel. Room #1-regular room with two queen beds. There was poop in the toilet and soiled linens on one bed. So either the cleaning staff left it that way (doubtful) or someone gained entry after they left the "sanitized" sign on the door. GROSS. They moved us to another room. Room #2-After Celebrations, we all went to this room to hang out, and the two guests from room #1 left to go back to their room at 1:00 AM. I went to lock the deadbolt on our room. The deadbolt didn't lock. Security came down, first guard could not get the door to lock. He called another, larger man to the room. Second guard takes a look, then LIFTS the door up by the handle and sort of hip checks it closed and while still lifting it locks the door. "Can you do that?" He asked. It was, in hindsight, a little funny. Bottom line I could not manage locking it that way, I'm not anywhere near as strong as him. First guard asks if I really wanted to lock the door. A woman, in a room where I was staying alone, with my 17 year old daughter. Knowing what I did about room #1. "Yes it is absolutely necessary ". Soooo... you guessed it. I had to pack up everything and move to another room down the hall. It took about half an hour. Last thing guard number 1 said was "Please make sure you call me when you've moved. And make sure you lock the door on the first room." I gave him a puzzled look and asked if the doors didn't lock when they closed. And he then said to make sure that the door closed all the way. Made me wonder if this was maybe a common problem at the hotel. After having that experience it took me until about 3:00 AM or so to fall asleep, kinda shaken up. Ugh. On checkout the following morning, the lady at the counter asked how our stay was. I answered truthfully, after about 5 hours sleep, that it was pretty bad, actually. She then said something like, oh yeah I heard about the move from Room #1, was there something else? I said yes, at which point the on duty manager I guess overhead the conversation from around the corner. She listened to the story and apologized profusely. She offered an upgrade on our next stay, and then afterwards a free night stay. But to be honest I don't think I would feel safe staying here again. She later followed up by email, after talking to her manager, I assume (she said she was going to check with her boss about what could be done). And again offered me an upgrade the next time we stayed there. So... I was offered the opportunity to spend MORE money at a hotel I currently don't believe is safe, after a really disappointing stay. This was supposed to be a reward for my hard working small business' employees after a very busy summer, and, like all small businesses, a rough road with Covid. Instead it looks like I took them to a hotel with ill repaired, (lifting, bubbled carpets, peeling paint, parts coming off in the shower to name a few things I noticed), dirty, unsafe rooms. That is definitely NOT what I paid for. I was embarrassed to have brought my employees here. Bottom line would I encourage anyone to stay here? Unless they renovate and improve things it's a HARD no for me.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.